I've had my 2019 Hybrid Q50 for over 4 months now and in my honest opinion it is easily the best car I've ever had, totally can't fault it. Makes a refreshing change from the usual suspects. It woul... See more
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Bought a used Landrover discovery from their Stockport dealership and had a free service thrown in, had the service, they lost the service log book, now trying to find the record and they are extremel... See more
We had nearly given up on finding a new car as our last dealers Kia were unhelpful, but INFINTI are and have been amazing!!!!! Our car is phenomenal!!!!! Our sales advisor Charnea from reading gave us... See more
We purchased a five year old car at the weekend from Infiniti Stockport and got treated like we had had parted with £50K for a brand new one. The sales team were superb, couldn't do enough for us and... See more
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Company details
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Visit INFINITI Retail Group, established dealership and servicing specialist. Get in touch today to arrange a test drive.
Contact info
INFINITI Retail Group Head Office, 25-27 Rose Kiln Lane, RG2 0JZ, Reading, United Kingdom
- 01189071333
- customersupport@infinitiretailgroup.co.uk
- www.infinitiretailgroup.co.uk
4.4
Excellent
410 reviews
No recent history of asking for reviews
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Excellent service.
I recently bought a used Jaguar from them which was shipped up from their Leeds branch on a transporter. There were one or two minor issues discovered which they repaired quickly, free of charge and without fuss. They also provided a courtesy car which was greatly appreciated.
I dealt with Sean Hanlon who is an absolute gentleman, courteous and professional with nothing being too much trouble. Excellent communication and a nice showroom as well, I almost had second thoughts about my purchase when looking at some of the Infiniti Q50 and Q70 cars!
I would have no hesitation recommending Infiniti Glasgow.
April 17, 2019
Unprompted review
Reply from INFINITI Retail Group
Thank you for your kind words.
May I wish you happy motoring and I will pass on your comments to Sean.
Kindest regards
iain Smith Infiniti Centre Glasgow
Can’t recommend enough fantastic…
Can’t recommend enough fantastic customer service, made buying a car experience a pleasure. Our salesman’s attention to detail was fantastic.
April 17, 2019
Unprompted review
Reply from INFINITI Retail Group
Good Afternoon Susan,
Thank you for your great feedback and 5 STAR rating regarding your recent experience with Infiniti Centre Leeds. I will pass on your comments to Simon as i am sure he'll appreciate the feedback too. Finally enjoy the car and if there's anything more we can do please don't hesitate to get in touch.
Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.
Excellent customer service
Excellent customer service, and accommodating of my personal schedule. Nice premises and generally positive experience.
Thanks Sami.
April 17, 2019
Unprompted review
Great service from John at the Leeds…
Great service from John at the Leeds Infiniti branch - love the car
April 17, 2019
Unprompted review
Reply from INFINITI Retail Group
Good Afternoon Mr Wildes,
Thank you for the 5 STAR rating and your positive remarks about your recent dealings with Infiniti Centre Leeds. I will pass these onto John as i am sure he will appreciate the great feedback too and finally its great to read your loving your new car too. If there's anything more we can do please don't hesitate to get in touch.
Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.
Purchased a car with a fault on…
Purchased a car with a fault on collection. Then waited a long time for them to fix it.
April 17, 2019
Unprompted review
Reply from INFINITI Retail Group
Hi Phil
Thank you for taking the time to review Infiniti Glasgow
I am aware that there are still some outstanding issues.
Parts availability from BMW being one of them.
Thank you for your patience.on this matter,
you have my assurance we will resolve this as quickly as we can.
Kindest regards
Iain Smith Infiniti Centre Glasgow
Second INFINTI i have purchased
Second INFINTI i have purchased Q60, amazing cars, amazing service.
INFINTI compared to mercedes and audi is streets ahead of both.
i have had mercedes S class and Audi S4 both purchased new and INFINTI wins hands down on service and cars.
April 17, 2019
Unprompted review
Good customer care and sales person…
Good customer care and sales person went an extra mile to find a suitable car for me.
April 16, 2019
Unprompted review
My dealings with infinity braehead were…
My dealings with infinity braehead were very positive and l am happy with the purchase of the Volkswagen Tiguan.
April 15, 2019
Unprompted review
Reply from INFINITI Retail Group
Hi Mr Maclellan
Thank you for your purchase from Infiniti Centre Glasgow and your 5 star review.
We hope you enjoy your car.
Kind Regards
Iain Smith Centre Manager Glasgow
We had to wait in the garage for a full…
We had to wait in the garage for a full day for the tax to be sorted. It didn’t get sorted so we had to travel home without our new car. Garage kept blaming DVLA but it was Infinity HQ who simply were not dealing with matters. We missed a whole day of business meeting & still didn’t have our car. Our journey took 2 hrs round trip. Everyone very pleasant but that didn’t make up for the wasted time, journey & effort. Since tried to speak to someone 4 times but not available, working away from office etc car not even functioning right -
April 12, 2019
Unprompted review
Reply from INFINITI Retail Group
Hi Mrs Fell
I am sorry the experience wasn't up to your expectations, the registering of the car was out of our control, we made every effort to assist where we could.
I was not aware you have been in touch with the centre, can you give me a call to discuss this further on 01619684100.
Tom Jupp
Sales Manager
Great customer service from start to…
Great customer service from start to finish.
April 12, 2019
Unprompted review
Reply from INFINITI Retail Group
Hi Bev
Thank you for your 5 star review based on your purchase from Infiniti Centre Stockport, I am pleased to hear about the good service you received.
Tom Jupp
Sales Manager
Beware of this dealer
Due to the distance involved I purchased a second hand car without having seen it.
As it turned out there were numerous small faults with the vehicle, it has not had one of the services carried out that are required due to it's age, and there were some issues with the bodywork. I guess the lack of servicing is a good indication that the car was never very well looked after and I feel that the dealer used me not being local as a good chance to hide this fact.
It's been a good lesson to never take even a main dealer at their word.
April 12, 2019
Unprompted review
Reply from INFINITI Retail Group
Hi Mr Thorp
Thank you for your review, I am sorry to hear the experience did not match your expectations. I understand you are currently in conversation about the service with the sales consultant.
We have now introduced a video based presentation tool. This is to provide distance customers with a personalised video showing a true representation of the vehicle, so this situation doesn't occur again in the future.
Tom Jupp
Sales Manager
A very good sales people !!
April 12, 2019
Unprompted review
Reply from INFINITI Retail Group
Hi Mr Dey
Thank you for your purchase from Infiniti Centre Stockport and your 5 star review.
We hope you enjoy your new car.
Tom Jupp
Sales Manager
From my first visit to the showroom I…
From my first visit to the showroom I was made to feel special. Nothing was too much trouble. What a outstanding, group Infiniti is
I love my new car. And my hole experience.
April 11, 2019
Unprompted review
Reply from INFINITI Retail Group
Thank you so much for your kind words,greatly appreciated by all the team.
Our philosophy is that if we treat our customers like family, we shouldn't go far wrong.
Iain Smith Centre manager Glasgow
i would recommend this company for their dynamic apporoach
i would recommend this company for his service and outstanding charisma when dealing with the purchase of my car
April 11, 2019
Unprompted review
Reply from INFINITI Retail Group
Dear Mrs Wilkes
Thank you for your 5 star review, hope you enjoy your car. we very much value your opinion.
Great to have you on board. Anything you need let us know.
Iain Smith Centre Manager Infiniti Glasgow
As always please give us a call if we can assist in the future.
Very good customer service I am very…
Very good customer service I am very happy with the best service thanks .
April 11, 2019
Unprompted review
Reply from INFINITI Retail Group
Good Morning Mr Abdullah, thank you for the 5 STAR rating and your positive feedback regarding your recent dealings with Infiniti Center Leeds.
Kind Regards
Rav Mangat
Centre Manager
Very impressed with the car and the…
Very impressed with the car and the service given by the sales people who made buying the car a pleasure
April 11, 2019
Unprompted review
Reply from INFINITI Retail Group
Hi Mr Wharram
Thank you for your 5 star review and feedback for your car purchase from Infiniti Stockport, should you need anything do not hesitate to contact myself or Tim.
Tom Jupp
Sales Manager
I had one of the best experience at the…
I had one of the best experience at the Infiniti Glasgow store. The staff was friendly and helped me get the best possible deal for a good car. Sales representive William was very helpful.
April 10, 2019
Unprompted review
Reply from INFINITI Retail Group
Hi Farai
Thank you for your 5 star review, we hope you are enjoying your Kia.
please don't hesitate to contact us if we can assist again in the future.
Iain Smith Centre Manager Glasgow
Professional and courteous with good…
Professional and courteous with good ongoing customer service
April 10, 2019
Unprompted review
Reply from INFINITI Retail Group
Good Morning Mr Hunter,
Thank you for taking the time to rate Infiniti Center Leeds and for your comments.
Kind Regards,
Rav Mangat
Centre Manager
Brilliant experience that I’ve even had…
Brilliant experience that I’ve even had in a car purchase. I was looked after from start to finish. On pick up day I have loads of memories to share
April 10, 2019
Unprompted review
Reply from INFINITI Retail Group
Good Morning Mr Appleby, thank you for the 5 STAR rating and your great comments about your recent experience whilst dealing with Infiniti Center Leeds.
Kind Regards,
Rav Mangat
Centre Manager
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