Infinity Machinery Reviews 

I ordered a new 2026 Infinity FE915 mini excavator from Lily Xu of Shandong Infinity Machinery on 9 May 2026, paying a 30% deposit of US$2,367 via Alibaba Trade Assurance. The machine was never delivered. I am still fighting for my money after an appalling experience.

I believe I have been subjected to deliberate deception. The seller’s own photographs, documents, and changing explanations raise serious questions about what machine was actually built, inspected, and allocated to my order.

On 13 June, Lily Xu sent a video of a complete, operating machine with its serial-number plate, demanding the balance 3 times. Per contract, I requested close-up photos of the engine and hydraulic-pump serial numbers, she sent them on 16 June. However, the engine in those 6 photos appeared uninstalled and not commissioned: the exhaust was disconnected and the thermostat was attached with a plastic cable tie. How could this be the machine running 3 days prior?

On 17 June, she sent photos of a "half-finished" machine. The pump number was entirely different. Close-ups revealed major differences in the welds and nameplate mounting plate. These appeared to be two different machines carrying the same frame serial number. When asked for an explanation, I was ignored.

I investigated the travel-motor model, concerned they lacked necessary braking and safety arrangements. Lily claimed they had a hydraulic spring brake but refused to provide proof or schematics, becoming hostile. Furthermore, the technical documentation lacked the required EC Declaration of Conformity and failed to establish contract compliance. On 20 June, I cancelled due to 22 contract breaches. She refuses to refund my deposit.

I opened an Alibaba Trade Assurance dispute. Four months later, it is in its third stage. The seller has repeatedly twisted evidence and invented contradictory explanations:
1. Early on, she claimed the half-built machine was the first machine dismantled just to photograph numbers. Her own videos prove these numbers are easily photographed through wide-open engine-bay doors. This fails to explain the different welds and plates (clearly 2 different machines).
2. Four months in, she produced a factory inspection certificate dated 12 June. When I noted that photos from 16 June showed a partly assembled machine and uninstalled engine, she claimed finished machines are routinely dismantled for "engineering optimisation."
We are expected to believe a machine passed final inspection on 12 June, was dismantled days later for "optimisation," and then rebuilt. This contradicts her first story. A second video sent a week ago shows serial numbers through wide open doors. Why did this certificate take 4 months to appear? These are fabricated excuses to cover up fraud.

To justify retaining my deposit, she claimed it was a custom machine—a pure fabrication. Contract and correspondence prove it was their standard FE915 model. She refuses to say what was customised. To sway Trade Assurance, she made unsubstantiated claims that I demanded custom specifications beyond the agreement (but won't name them) and that she can keep my deposit because I didn't pay the balance.

Would you trust this company's machinery, warranties, or after sales service?

The conduct is dishonest and unacceptable. Alibaba is still considering my case. I demand a full refund of my US$2,367 deposit.

I expect Lily Xu to respond publicly. Compare her response with this factual timeline rather than taking her questionable word. I have kept all contracts, photos, and videos. I will update this review as developments occur.
STAY WELL CLEAR OF THIS COMPANY.