Switched to INFINOX after a bad experience elsewhere. best decision ever! MT4 is smooth, spreads tight, and execution instant. IX Social is fine too, feels like a trader community not just a platform
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
very pleased with their ecn account. Commissions are reasonable, spreads minimal and execution fast even during NFP releases. In such instances I notice whether the infrastructure can handle hard task... See more
Company replied
Super intuitive and an amazing support team. I've had all the explanations, help and proper guidance, making it pretty easy to understand the platform. Adding the robot to the mix, it makes it an am... See more
Company replied
Started copy trading through IX Social. such a cool concept! Seeing others’ performance and following pros has really improved my confidence. Also, the educational videos in IX Education Hub a... See more
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Company details
Written by the company
INFINOX is an internationally recognised FX broker specialising in online foreign exchange (forex) trading services, CFDs, indices, commodities, equities, futures and now crypto. It offers the powerful trading platforms MT4, and MT5 where you can create custom built indicators and EAs. On top of that, they also have a social trading platform called IX Social, where both beginner and experienced traders can benefit from a new community driven app. Their focus is on delivering exceptional services to their clients and partners, both in the retail and institutional space. They service clients in more than 20 languages across 15 offices worldwide, ensuring they deliver their brand values every day - integrity, ambition, inspiration, and excellence.
Written by the company
- Authorised and Regulated by the Financial Conduct Authority
- Segmented Customer Accounts
- Global infrastructure
- Tight Spreads
- Premium client service
- Cutting edge trading technology
Contact info
Dawson House, 5 Jewry Street, EC3N 2EX, London, United Kingdom
- 0-800-060-8744
- support@infinox.com
- www.infinox.com
4.6
Excellent
1K reviews
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whenever I have an inquiry
Whenever I have an inquiry, counselor 'Bona' always provides friendly and easy-to-understand explanations. He is really professional Man.
March 20, 2024
Unprompted review
I was satisfied with your kind reply…
I was satisfied with your kind reply and prompt handling.
-James-
March 18, 2024
Unprompted review
Lewis
Lewis has been kind to me as a first-time user. Thank you very much. What your company did well was to hire Lewis.
March 15, 2024
Unprompted review
Very very good Broker and Customer…
Very very good Broker and Customer support is very fast and they are support very much. Customer support member Juan is helped me and answers my all questions and clarified my doubts.❤️❤️❤️
March 13, 2024
Unprompted review
kind and helpful counseling
I am very grateful to 'Lewis'.
I had a problem with the promotion and thought it very difficult. Lewis was very kind and detailed in answering my complex questions.
With the help of Lewis, I was able to solve this problem and due to the kind experience, it felt more comfortable to use Infinox.
March 12, 2024
Unprompted review
I received very satisfactory counseling…
I received very satisfactory counseling through a counselor.
thank you : james
March 12, 2024
Unprompted review
Thank you James
After signing up, I was worried it would be difficult to deposit funds for the first time today, but I contacted a ‘James’(counselor name) and was able to make a deposit without difficulty because he gave me very detailed and kind information. So I am writing this. Thank you James
March 7, 2024
Unprompted review
I have several problems about ix one…meta5, tickers
I have several problems about ix one and meta 5. Lewis helped me solve those problems very well. I am so much satisfied about that. Moreover, I couldn't do trade currency today. Mine tickers are disabled. But he fixed that problem too. It's great. He is so excellent. Thanks Lewis.
March 3, 2024
Unprompted review
Fake reviews
Fake reviews. This company is a scam and there is a BBC documentary on it. Google "Infinox scam" and you will see how Infinox scammed people to the tune of £4 million.
February 29, 2024
Unprompted review
I have been trading with Infinox for…
I have been trading with Infinox for the past 5 years and couldn’t recommend them enough. Not only are they a great broker from an execution perspective and provide competitive pricing but I value their service and the relationship I’ve built with them.
February 28, 2024
Unprompted review
Many thanks your Speedy and very kind…
Many thanks your Speedy and very kind feedback and exact answer.
Best wishes
February 27, 2024
Unprompted review
상담원 Lewis 감사합니다~^^
Counselor: Lewis
From the user's perspective, the most sensitive issue is related to deposits.
For the first time, I made a deposit through Kim Jik-seon's cafe using a different method. This time, I deposited it directly into my bank account. Afterwards, the processing status is incomplete. I was very surprised.
Fortunately, I was able to receive consultation in Korean through KakaoTalk, and it was really reassuring to receive consultation even at late hours.
The first inquiry was answered quickly and the necessary items related to the transfer were provided in an easy-to-understand manner, resulting in quick processing.
I am so grateful that I got to know Kim Jik-seon.
February 26, 2024
Unprompted review
Agent James gave very detailed and accurate answers to many of my questions.
Very responsive to questions.
February 23, 2024
Unprompted review
thankyou James
February 22, 2024
Unprompted review
James was very helpful supporter
James was very helpful supporter
recommended 10/10
February 20, 2024
Unprompted review
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