Infoserve Reviews 278

Excellent service as usual.
Infoserve are not pushy at all but keep in contact on a regular basis

More unsolicited emails from Matt Budd, clearly not what one would expect from a company with 25 years experience - certainly not the actions one would expect of a reputable company

The advisors are on hand at all times to offer quality support, and are always professional and patient. Offering excellent solutions to issues such as Outlook at competitive prices. The frequent progress updates are also relevant and sound.
Generally good quality service from the Infoserve team

Their website contains a trustpilot logo with 5 stars, when we know full well that they don’t have 5 stars. Unethical behaviour of this sort does not give you confidence and trust in the company

Infoserve made it easy for me to optimize my website for online visibilty with Listing Manager account page giving me access to my dashboard. I monitored all calls and first visits customers for August and September. August was slow as before while the listing manger started to work but we have seen good improvement in Septembers customer visits and calls.

SPAM - Unsolicited emails

Update - You missed the point. I should not have to send you my email address to have it removed from your spam mailing list. I should not be on there in the first place. Not to mention there is no option to unsubscribe. Looks like I'm not the only one either, based on other negative reviews. If you spam people, that's what happens.

Unsolicited emails from "Matt Budd"

Ironically telling me it's my "last chance" to get a deal I never asked for in the first place. They even admit to breaking the law in their email footer.

it says, "You are receiving this email because we found your contact details online and believe you may be interested in our services. If you would no longer like to get emails from us you can stop them here."

By openly admitting that they “found my contact details online” and added me to their mailing list without consent, they are effectively confirming a breach of GDPR and PECR regulations. Sending unsolicited marketing emails without a lawful basis is unlawful, and I will be reporting this to the ICO.

*EDIT AFTER RESPONSE*

Asking for my email is bizarre rather than addressing the issue at hand. I'm happy to send evidence of your GDPR breach to you and the ICO.

Great company to work with, with superb knowledge and advice for all aspects of Website build, Ad campaigns and more.
Jamie Bain currently manages our Google Ads and we have compete confidence in him as very experienced and pro active with valuable insights and detailed information every step of the way. A pleasure to work with as are other members of the team we have dealt with.

Matt Budd has been my account manager from the beginning 5 years ago so it shows this business is here to stay. Besides providing a high lead generating website they have provided Google ads when I have needed it. Matt has contacted me very regularly to follow up on progress and always answered emails very promptly with sound advice. This excellent service has enabled us to be very successful and having an online presence has been an absolute breeze.

Absolutely amazing team, so helpful. Jamie helps everything make sense. since they have been helping we have defiantly seen an increase customers

Matt is highly knowledgable and professional. Always on hand to help, new ideas to move forward and also understanding of working in a small company. Thanks for all your help over the last year so far!

Matt and the rest of the team have done a great job for us. They managed all our paid digital marketing and created a campaign that delivered a massive improvement on returns.

They are a friendly and communicative company that engage regularly with updates and progress. Would have no complaints recommending Matt or Infoserve!

Happy and pleasant experience with Matt from Infoserve.
Professional advices, kindly communications, fast actions, etc

Despite calling and replying to a couple of emails to confirm that we are not interested in the services that Infoserve have to offer they simply keep on sending spam. For a company that claims to improve the image of others they are damaging their own image by being so ignorant of requests to stop their unsolicited email campaign that seems to use unverified lists of email accounts that were never opted in.

A tailored offering to my requirements was most welcome....

I have my website hosting with Infoserve, and I contacted Nikita on the help desk today. She was extremely helpful, friendly, and took the time to guide me through the next steps.
I highly recommend this business for all your website needs.
Carol Burton
Puppets, Plays and Story Days

Very helpful. And over the years. I would think we have Good working relationship. Highly recommended

We gave Infoserve a highly complex brief; the design and build of a website to launch of a new concept/brand. This involved a site targetting two very different audiences. A site with a bespoke ecommerce gateway. And a site that needed to accommodate an existing creative idea. The team at IS are great to work with, they listen, provide valuable expertise and insights and deliver the best possible solution. Will continue working with them on future comms and would recommend them to any SME.

Matt W at Infoserve is an amazing design director.