We always receive great service from Initial when Robert calls. He is always polite, friendly and efficient. Only problems we have is when he is on leave, then we don’t get our regular first class ser... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Peter Auret services the Mats at our Department. Peter has a friendly attitude, is very efficienct and a great communicator. Peter always ensures the work is carried out to a very high standard and I... See more
Company replied
Peter Auret services the mats and hygiene bins for our company. He always enters with a friendly attitude and attends to these with a great efficiency. Peter has always had great communication with an... See more
Company replied
Having used initial for the past few years, and mixed experiences, I can safely say that the new technician David is brilliant. Very thorough, punctual and professional is his job. We agree a time for... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Hygiene Ireland
Written by the company
At Initial, we deliver comprehensive washroom hygiene solutions, including Waste disposal, Aircare, Floor Mats and Consumables to create clean, safe and sustainable environments across all sectors nationwide.
Initial's Healthcare division offers secure, compliant waste management services to sectors like clinics and nursing homes, following strict EU and national regulations with traceable handling, UN-approved containers, and color-coded systems.
With over many decades of expertise, we're trusted for our quality and compliance, with innovation pipelines shaped by customer needs and our focus on providing Washroom Dignity for All.
We pride ourselves on delivering exceptional, personalised service, tailored to the unique needs of every customer.
We are the hygiene experts that provide the consistent, personal and reliable service you deserve for your washrooms. We provide effective and efficient hygiene solutions that address the real needs faced by today's washroom users. Alongside this, we offer a proprietary and bespoke branded product range that sets us apart and provides added value to our customers.
With compliance, safety and wellbeing at heart, our solutions offer value for money, are environmentally friendly, and are delivered efficiently. Contact Us
Initial's Healthcare division offers secure, compliant waste management services to sectors like clinics and nursing homes, following strict EU and national regulations with traceable handling, UN-approved containers, and color-coded systems.
With over many decades of expertise, we're trusted for our quality and compliance, with innovation pipelines shaped by customer needs and our focus on providing Washroom Dignity for All.
We pride ourselves on delivering exceptional, personalised service, tailored to the unique needs of every customer.
We are the hygiene experts that provide the consistent, personal and reliable service you deserve for your washrooms. We provide effective and efficient hygiene solutions that address the real needs faced by today's washroom users. Alongside this, we offer a proprietary and bespoke branded product range that sets us apart and provides added value to our customers.
With compliance, safety and wellbeing at heart, our solutions offer value for money, are environmentally friendly, and are delivered efficiently. Contact Us
Contact info
Hazel House, Millennium Park, Naas, W91 PXP3, Kildare, Ireland
- 0818882440
- iws-info-ie@rentokil-initial.com
- www.initial.ie
4.8
Excellent
527 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Initial Hygiene Ireland
Thank you for your kind feedback! We're delighted to hear you're pleased with the fast, efficient, and friendly service. We truly appreciate your support!
Timmy Midleton Rep
Timmy in Midleton has been coming the last few months and is very effient and always friendly
November 18, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your kind words! We're delighted to hear that Timmy has been providing efficient and friendly service in Midleton. Thanks for your support!
David, technician in Laois
Having used initial for the past few years, and mixed experiences, I can safely say that the new technician David is brilliant. Very thorough, punctual and professional is his job. We agree a time for the service and he’s always a few minutes early which is brilliant. Always going above and beyond and he provides an excellent service. Keep up the good work David and I hope the company appreciates you as much as we do as a client
November 13, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your thoughtful feedback! We're thrilled to hear that David has made such a positive impression with his thoroughness, punctuality, and professionalism. Going above and beyond is exactly what we strive for, and we’re delighted that David embodies this. Thank you for your continued trust in our service!
Adriana is always very courteous
Adriana is always very courteous. She is efficient and knows her way around our campus. The frequency of the service can be sporadic but they always come when we request a callout
November 7, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your feedback! We're delighted to hear that Adriana’s courteous and efficient service meets your needs and that she’s familiar with your campus. We appreciate your understanding regarding scheduling, and we’re glad to accommodate your callouts promptly. Thank you for choosing us!
David Molloy (Initial)
David it professional, polite & very accommodating at all times during his site visits to Newhall House. David is known for going above & beyond, where possible.
November 5, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for sharing this feedback! We're thrilled to hear that David consistently goes above and beyond with his professional and accommodating service at Newhall House. We'll make sure he hears about your kind words. Thanks for your support!
Cahill’s Centra Cloyne
Cahill’s Centra Cloyne
Timmy Warne always looks after us, very efficient and friendly with all staff.
October 30, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for the great feedback! We’re delighted to hear that Timmy consistently provides efficient and friendly service at Cahill’s Centra Cloyne. Thanks for your support!
FAST FRIENDLY and very efficient
FAST FRIENDLY and very efficient.
Timmy brings the A game to SUBWAY Midleton.
Eamonn Duggan
Franchisee
October 22, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you, Eamonn! We’re thrilled to hear that Timmy consistently brings his A-game to SUBWAY Midleton. Thanks for your support!
Peter
Our rep for Esker Arts is Peter. Peter has been coming to Esker Arts since we opened in April 2023. Peter is a wonderful character and an absolute delight to have coming in. He always makes time for a chat and laugh, and makes sure he gets to know the new staff before getting on with the job. Incredible service!
October 17, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your lovely feedback! We're delighted to hear that Peter has been providing such wonderful service at Esker Arts since your opening. It's great to know he takes the time to connect with your team while delivering excellent service. We'll be sure to pass along your kind words to him!
John
John, our representative for Galway Cultural Institute/Galway Business School is a breath of fresh air. He is diligent, efficient and as nice as you can get. Long it may continue.
October 3, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your fantastic feedback! We're thrilled to hear that John provides diligent, efficient, and friendly service at Galway Cultural Institute/Galway Business School. We'll be sure to pass along your kind words to him. Here's to many more years of great service!
Very Efficient Service.
Chris is the rep for our office in Clonmel and we are very happy with the service. He calls regularly, is always very pleasant and does his job very efficiently.
October 7, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your kind feedback! We're glad to hear that Chris provides regular, pleasant, and efficient service at your office in Clonmel. We'll be sure to pass along your compliments to him. Thanks for your continued support!
Great customer service.
Great customer service.
John Finn has been our rep for many years. He calls very regularly, and carries out his job with discretion. We are very happy with the service.
October 7, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your wonderful feedback! We're delighted to hear that John Finn has consistently provided excellent service over the years. We'll be sure to pass along your kind words to him. We appreciate your continued trust in Initial Hygiene!
Very helpful Staff
Excellent service provided, we have our logo mats cleaned and returned by Chris who is always helpful, friendly and efficient. Highly recommend Initial Hygiene services.
October 2, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your fantastic review! We're delighted to hear that Chris consistently provides helpful, friendly, and efficient service with your logo mats. We appreciate your recommendation and look forward to continuing to serve you. Thanks for choosing Initial Hygiene!
Initial staff are always friendly
Initial staff are always friendly, cooperative and knowledgeable. If there is any issues they will inform you and ask you what you want to do. They never make changes without checking first
October 1, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your kind feedback! We're delighted to hear that our team is consistently friendly, cooperative, and transparent in their approach. We appreciate your continued trust in our service!
Van blocking doorway!
A recent visit to doctors surgery - with a van parked blocking the doorway for about twenty minutes! Driver said he was working - not willing to move!
September 24, 2024
Unprompted review
Reply from Initial Hygiene Ireland
We sincerely apologize for the inconvenience caused during your recent visit to the doctor’s surgery. Thank you for bringing this to our attention. This is not the standard of service we strive for. We will be in touch shortly to gather more information and ensure this issue is addressed appropriately. Thank you for your patience and understanding.
Service
Your rep. Salim Simoussa was very helpful on each call out. he tried to update our details as we have been put down for things you do not provide for us. Hopefully things have been rectified and we continue our call outs with good service.
September 6, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your feedback! We're glad to hear that Salim Simoussa has been helpful during his visits and is working to update your details. We appreciate your patience, please get in touch with our helpdesk if you are still experiencing these issues. We're committed to continuing to provide you with great service. Thanks for your support!
A Gentleman
John Finn has been servicing our primary school for a number of years. John is always super nice, professional and friendly. He is always courteous and a pleasure to deal with.
September 4, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your kind words! We're thrilled to hear that John Finn has consistently provided professional, friendly, and courteous service to your primary school. We'll be sure to pass along your compliments to him. Thank you for your continued support!
Ciaran has been servicing our showroom…
Ciaran has been servicing our showroom for most of this year
Very helpful and very friendly always
Nothing is ever too much and always willing to help
August 22, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your kind feedback! We're glad to hear that Ciaran has been friendly, helpful, and always willing to assist in your showroom. We'll be sure to share your compliments with him. Thanks for your support!
Great service from Ciaron
Great service from Ciaron , very professional .
Always does a great job @ Tractamotors Tyres
August 14, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for the great feedback! We're happy to hear that Ciaran consistently provides professional and excellent service at Tractamotors Tyres. We'll be sure to pass along your kind words to him. Thanks for your support!
We received a brilliant service from…
We received a brilliant service from Ciaron week after week. Thank you Initial.
August 15, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your kind words! We're delighted to hear that Ciaran consistently provides brilliant service week after week. We appreciate your support and look forward to continuing to serve you!
Ciaran from Initial Hygiene Ireland has…
Ciaran from Initial Hygiene Ireland has been on the ball with visits to change our bins here at Alperton Engineering Limited in Glasnevin. Before I used to ring to remind someone to come out. Since Ciaran is working there its been done much more regular which is great!!
Thank you :)
August 15, 2024
Unprompted review
Reply from Initial Hygiene Ireland
Thank you for your feedback! We're delighted to hear that Ciaran has been consistent and proactive with his visits at Alperton Engineering. It's great to know that the service has improved since he started. We’ll make sure to pass along your kind words to him. Thanks for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.