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Ink Factory Reviews 16,057

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TrustScore 4.5 out of 5

4.7

Business Services
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and value, often noting that they perform as well as original brands at a much lower price. Many consumers highlight the prompt and efficient delivery service, appreciating the speed and reliability of their orders. The overall service is frequently described as great, with people finding the ordering process easy and the company dependable. However, some customers also noted issues with product compatibility, reporting that certain cartridges did not work with their printers or caused smearing. A few other people also felt that the ink quality was poor, resulting in patchy colors or light grey prints instead of black.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers praise the excellent... See more

Delivery service

Users describe positive interactions with delivery service. Many customers consistently praise the fast and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the good quality of the ink, noting that it... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the great and reasonable... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast, efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Most of all great value for money. The buy one get one free multipack offer is excellent value. There is also a good amount of ink in each cartridge and they do last a good length of time and can al... See more

Company replied

Rated 5 out of 5 stars

Having ordered ink before from this business and the fact that they are a lot cheaper than branded ink for my brother printer. We print our own leaflets for rightmove removals and found that postage... See more

Company replied

Rated 5 out of 5 stars

Really fast service and terrific value for money Not Epsom ink but printer never questioned this , as has happened with other substitute inks

Rated 5 out of 5 stars

Excellent in everything way you undertake your task. A first class efficient service provided each time I have ordered cartridges from your company. The quality of the cartridges are very good, as... See more

Company details

  1. Business Services

About Ink Factory

Written by the company

Serving Customers Online Since 1999

Here at the InkFactory.com we strive to offer one of the largest ranges of ink cartridges, photo paper & printers all at highly competitive prices. Something we have been doing now since 1999, which makes InkFactory.com one of the oldest companies of our kind online today!

We are a family run business employing local staff in our warehouse, customer service and marketing departments.

With hundreds of products available, competitive pricing, special deals and over a decade of knowledge & experience. It’s no wonder our customers come back to us time and again for their printing supplies.

What We Offer
  • LIFETIME WARRANTY - all of our ink cartridges come with a LIFETIME WARRANTY
  • No risk - everything we sell is covered by our 100% Money-back Guarantee
  • Inkjet printer ink cartridge refill kits and special printing papers
  • Knowledgeable staff for when you need a question answered
  • Your own account area, managed online with complete order history
  • Safe & secure high grade website encryption (RC4 128bit) verified by VeriSign Inc
  • Credit Card details are NOT stored by us after your order takes place
  • Place your order over the phone if needed, Monday to Friday
  • No quibble free and easy returns procedure
  • Our web site is open 24 hours a day 365 days a year to place an order

Why we are UK's preferred choice for Printer Ink Cartridges

Written by the company

100% No Quibble Money Back Guarantee
All of our products are back by a "100% no quibble money back guarantee" which means if you are not happy with your purchase we will issue a full refund
Letterbox Friendly
95% of our ink cartridges are packaged in a way that will fit a standard UK letterbox. No more having to queue at a Royal Mail sorting office to collect your parcels or re-arrange delivery!
Same Day Despatch
All order placed before 3pm are shipped the same working day
Talk to Real People
We have a friendly customer service team based in our offices in Lincoln, drop in, email us or call us anytime within our working hours

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 3 out of 5 stars

What about the delivery charge?

Good to have double pack, BUT Google-ads showed it as coming with FREE delivery while I was charged for delivery when I put in the order. Perhaps Google got it wrong, but Ink Factory needs to sort this out pronto.

March 17, 2026
Rated 5 out of 5 stars

Order delivered quickly and at BOGOF…

Order delivered quickly and at BOGOF excellent value

March 26, 2026
Ink Factory logo

Reply from Ink Factory

We're happy to hear that your order was delivered quickly and that you found our BOGOF offer to be of excellent value. Thank you for the positive feedback!

-InkFactory Customer Service Team

Rated 5 out of 5 stars

Fast delivery of goods

Fast delivery of goods. Much appreciated.

March 18, 2026
Ink Factory logo

Reply from Ink Factory

We're happy to hear that you received your goods quickly. Thank you for your positive feedback, we appreciate it very much.

-InkFactory Customer Service Team

Rated 5 out of 5 stars

Swift services and satisfactory print…

Swift services and satisfactory print results.

March 18, 2026
Ink Factory logo

Reply from Ink Factory

We're happy to hear that you were satisfied with our swift service and print results. Thank you for your positive feedback, it means a lot to us.

-InkFactory Customer Service Team

Rated 5 out of 5 stars

Easy to order

Easy to order, pay & received on time & works in my printer.

March 25, 2026
Ink Factory logo

Reply from Ink Factory

We're happy to hear that ordering was easy, payment was simple, delivery was on time, and the product works in your printer. Thank you for your feedback!

-InkFactory Customer Service Team

Rated 5 out of 5 stars

Good service

Good service. Good product at a fair price !

March 25, 2026
Ink Factory logo

Reply from Ink Factory

We're happy you received good service and a good product at a fair price. Thank you for your feedback, we appreciate it very much!

-InkFactory Customer Service Team

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