InsideJapan Tours Reviews 1,169

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and well-organized approach to their holidays. Reviewers are particularly impressed with the convenient locations of accommodations and the smooth user experience throughout their trips. However, some customers were not happy with the location of their accommodation. A few other people also felt that the travel itinerary was too hectic and exhausting by the end of their trip. Additionally, some reviewers mentioned issues with guide performance and information provided, leading to dissatisfaction with the overall tour experience.

What people talk about most

Holidays

People report positive experiences with holidays. Many customers praise the excellent organization and... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the helpfulness,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent planning,... See more

Location

Consumers find location to be positive, with many praising the excellent and convenient placement of hotels,... See more

User experience

Customers consistently report highly positive experiences, highlighting the ease and enjoyment of their... See more

Based on these reviews

Rated 5 out of 5 stars

Mary Dudley, our agent at IJT, was always accessible by phone or email for questions in the lead up which was a great comfort for a beginner traveler. Once in country all the transportation be it bus,... See more

Rated 5 out of 5 stars

the bespoke tour was very well organised, with every element covered in terms of travel arrangements with everything journey time and pick ups etc so clear. The hotels and experience hotels were all... See more

Rated 5 out of 5 stars

We toured Japan in early November on one of Inside Japan’s Autumn Elegance tours. We had a great experience all round. The booking process was efficient and smooth. Our small group (14) was perfect a... See more

Rated 5 out of 5 stars

I’ve now done three trips planned by Inside Japan and all have been fantastic . I give them an outline of what is needed, and they always come up with great suggestions and insight into travelling in... See more


Company details

  1. Tour Operator
  2. Travel Agency

About InsideJapan Tours

Written by the company

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Visit February 2026

We had an incredible visit to Japan the tour covered all aspects of this amazing country from shrines and temples to the bullet train to street market food and most of all to the people of Japan. The trip was incredibly put together by very knowledgeable people.

March 11, 2026
Rated 4 out of 5 stars

Winter highlights - great memories

Small group, lead by a knowledgable tour guide. Overall, our experience on the tour was fantastic, the food, the culture and the scenery in Japan was amazing. We had many memorable moments while on tour. We recommend Inside Japan Tours.

February 5, 2026
Rated 5 out of 5 stars

3 Trips, 10 weeks, all superb

Wonderful experiences to choose from depending on your interests. Wonderful attention to detail in the trip planning. Wonderful guides. Trip ran like clockwork, just like the Japanese train system. I absolutely couldn't have planned a trip nearly this complete on my own. I've done 3 trips, total of 10 weeks, traveling using InsideJapan. All superb.

March 9, 2026
Rated 5 out of 5 stars

I embarked on an almost 3 week self…

I embarked on an almost 3 week self guided tour to Japan with Inside Japan Tours. I am an experienced traveler, but this was my first trip to Japan.
The whole trip went perfectly as planned and the self-guide instructions were easily followed and delivered on my expectations. The in-country assistance was reassuring, although not required due to the excellent planning and clear written guidance.
I can confidently recommend IJT to anyone wishing to visit Japan.

February 28, 2026
Rated 5 out of 5 stars

Inside Japan tour was excellent

Inside Japan tour was excellent. We saw everything we wanted to see and it was actually better than advertised. From the uk staff we booked with to the in country staff everything was reassuring and professional. The thing that absolutely changed this from a good to an excellent tour was our guide. Fergal was perfect for our group and if we ever wanted to do another tour I think we would have to have him again. We added a trip into the end of our tour and again it was without incident and to be recommended

February 22, 2026
Rated 5 out of 5 stars

Hidden Japan treasures

We have never been to Japan and didn't want a conventional experience on our first trip. After searching for various tours, Inside Japan's Hidden Japan itinerary was exactly what we were looking for. We wanted to go to places we didn't know we wanted to go (i.e., Naoshima and Mt. Koya) and experience the history, culture, food and art. IJ was helpful with recommendations, answered our many questions and was accessible to us before and after our tour finished. The pace of the trip was perfect for us (we are 65+). The activities, experiences, description and style of accommodations are accurate. We loved our first trip to Japan and would use IJ again!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Inside Japan Creates Outstanding Experience

Inside Japan allowed my family to have an outstanding experience tailored to our interests. First, Joseph made booking the trip fun. Our accommodations and tour guides - Nick, Nana, Junko and Yann all exceeded expectations. We plan on another trip to Japan with Inside Japan soon.

February 18, 2026
Rated 5 out of 5 stars

Fab tour with a very varied itinerary

Fab tour with a very varied itinerary
Wonderful organization
Great tour leader for whom nothing was too much trouble
What is there not to like
I wouldn’t hesitate to use Inside Japan again

January 30, 2026
Rated 5 out of 5 stars

An immersive snowshoeing adventure in Japan

Excellent communication
Total package with excellent transport, guiding , accommodation and food.
Sean our guide was terrific
We had a lovely group too
It was an immersive experience not only with snowshoeing but in Japanese culture and culinary areas

February 21, 2026
Rated 5 out of 5 stars

Inside Japan- Hidden Japan- Hanan March 2026

I just finished a tour from Inside Japan “Hidden Japan” beginning early March 2026 and I highly recommend this tour to anyone who wants high variety and an amazing cultural experience. This tour has been very thoughtfully planned out to pack as much as possible into less than two weeks. I was very impressed with the amount of exposure to Japan’s history, art, nature, food, and sociology. The tour guide made all the difference: Hanan was by far one of the best tour guides I have ever had. Knowledgeable in history, language and culture- Hanan made traveling through the bustling cities, rural villages, temples/shrines and trails of Japan seamless. Always there to educate and assist us with whatever we needed. She truly goes above and beyond and made the trip very special for all of us. I will be recommending “Inside Japan” - “Hidden Japan”- and Hanan to everyone! Thank you!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Inside Japan tours (Japan unmasked)

Inside Japan tours (Japan unmasked)
If I could give this company stars, it would be far more than five… we had the most incredible tour through Japan… Our tour Leader KINGA was more than incredible… indeed faultless…
We were honoured to have her as our team leader/guide.
Michael.

February 22, 2026
Unprompted review
Rated 2 out of 5 stars

We booked a two week holiday to Japan

We booked a two week holiday to Japan . On booking we requested a basic standard of 4 - 5 stars .
The tours on this holiday were very good , the travel arrangements within Japan were scheduled well and always on time .
The accommodation was excellent in the hotels , however we had a 5 day stay in a matchya house which was extremely disappointing the standard of accommodation was very basic , dark and not functional at all . We immediately voiced our concerns to inside Japan we offered us alternative accommodation at a cost of between 1-2 K on top of the price we had paid for an expensive holiday to stay in a 4 star hotel . They did offer some form
of compensation but this would not even cover the cost of a 4 star hotel which we had asked for initially .
Would not use this company again

March 9, 2026
Unprompted review
InsideJapan Tours logo

Reply from InsideJapan Tours

Hello Fiona

I'm very sorry that your stay at the machiya in Kyoto was such a disappointment after the other excellent accommodation you enjoyed on your trip. It's also a shame we weren't able to offer a more reasonably priced alternative for your nights in Kyoto.
I can appreciate your Kyoto stay didn't meet the high standard of the rest of your trip, which is why we agreed a refund to hopefully make up for the inconvenience. This refund should have arrived with you by now, so I will be following up with the agent you booked your trip with to ensure this is the case.
Apologies again that an otherwise successful trip included this issue, I am pleased to hear that you otherwise enjoyed Japan.

Claire

Rated 5 out of 5 stars

Inside Japan: outstanding planning, logistics, support and responsiveness

We'd never traveled with an operator before, so going with Inside Japan was a leap of faith. We were delighted with Kelly's responsiveness to our inquiry, careful consideration of our interests, the detail of her bid, and, ultimately, outstanding quality of our three week tour.
Just amazing cultural experiences combined with locations we never would've discovered on our own!
From initial contact to the last day's "hand-off," we had a superb experience and have already recommended IJT to friends considering travel to Japan.

January 7, 2026
Rated 5 out of 5 stars

Amazing family trip created by the dedicated team

Our consultant Mark was so helpful and designed a tour that worked for our family. The attention to detail regarding the logistics (check in and out times, transport, options provided, guides etc) as well as the accomodation options chose were excellent. Mark took my random collection of ideas and with his knowledge of Japan created an intinerary that resulted in an amazing trip for our whole family. I have been recommending Inside Japan to everyone I know thinking about travelling to Japan!

January 11, 2026

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