Insight Systems Reviews 28

Excellent service from the team from start to finish. They were highly responsive to any issues and resolved everything promptly and efficiently. The entire process was smooth, and their attention to detail really stood out. I would highly recommend them for their professionalism and reliability.

Speedy safe delivery and efficient setting up the new copier

Quick response. Very helpful and knowledgeable.

Great customer service, attentive and speedy with support and installs and sorting any breakdowns etc.

Great people to work with, helpful & knowledgeable and delivered the service and have a great engineer site support as well.

Excellent communication throughout, wonderful customer support.
Thank you.

Outstanding Managed Print Service & Exceptional Account Management.

At Kent Cricket, we’ve had an excellent experience working with Insight Systems Ltd for our managed print services. From the outset, the team demonstrated a strong understanding of our operational needs and delivered a solution that has been both reliable and cost-effective.

A particular mention must go to Mark Sandhu, our Account Manager, who has been exceptional. His responsiveness, attention to detail, and willingness to go the extra mile have made day-to-day management seamless. Any queries or requests are handled quickly and professionally, giving us real confidence in the service.

Overall, Insight Systems Ltd have proven to be a trusted partner with a strong customer focus, and I would have no hesitation in recommending them to any organisation looking for a dependable managed print provider.

I recently purchased an MFD from Oliver along with a service contract, and I couldn’t be happier with the experience. From start to finish, Oliver was professional, knowledgeable, and incredibly helpful. He took the time to explain the different printer options, made sure I understood what was included in the service contract, and answered all my questions without any pressure.

The whole process was smooth and straightforward. The MFD was delivered as promised, set up easily, and works perfectly. Knowing that the service contract is in place gives me extra peace of mind and has saved my business money on our toner spend.

I highly recommend Insight Systems to anyone looking for reliable equipment and excellent customer service. It was a genuinely positive buying experience.

I have been a loyal customer of this company for over ten years and I questioned their billing charges having not seen invoices for many years. They didn't send me the missing invoices, just a list. They auto renewed the service agreement after telling my colleague that the lifespan of the machine was finished and that software could no longer be upgraded. They pushed him to consider buying a new copier with a new agreement. When I became aware of the situation, I tried to end the agreement. They were very uncooperative, wanted to apply early termination penalties and also justified it by now saying that the machine could be fixed. it took many emails for them to terminate the arrangement and they took back ink cartridges, even the ones from inside the copier despite having charged us for years for their minimum copy charge when we didn't use anywhere near that amount of copies. A totally unfair ending. In my opinion not a company to be trusted.

This has to be the meanest printer service company in the uk. They took direct debits for several years without supplying invoices. when they were questioned on it they agreed to end the contract with no refunds, the old inks that were unused and left over they were offered back. not only did the engineer take the unused inks that were still boxed, the office instructed him to remove the used cartridges out of the printer that had been paid for several times over.

Speediest service desk response I've ever received.

Having spoken with Matthew Sayer about the problem that I am having with the printing of PDF's of our property brochures, he told me that it wasn't just our office as he had had one of our other offices contact him with the same problem. After a little to'ing and fro'ing and an engineer attending a sister site, Matthew explained that the problem is with a software update that Adobe has done that threw out the settings for this function. Although not being able to sort the problem out personally Matthew assured me that our company's IT department are going to look further into it and get the issue sorted out. As usual Insight Systems have helped and have given me a satisfactory outcome. Thank you to Matthew and Insight.

Fantastic service from enquiry to install.

Having recently had a terrible expeirnce with a different comany, Insight blew my mind. from the initial call back from my enquiry, within an hour to the customer service from Mark all along the way. I have no bad words to say. Even their install team where polite and helpful in all ways and they linked to our tech company with ease. I have never experienced such an ease of getting online with a piece of tech. Would highly recommend this Insight.

5* - competitive quotes, better printers, and great customer service. Their onboarding of our school couldn't have been smoother.

Matthew has been very friendly and helpful; he even helped us with our old devices, offering to take them back to the other companies warehouse FOC. Insight have helped at every step along the way and always at the end of the phone in order to ensure a smooth tender process and transition to Insight.

Insight were reliable, communicative and efficient when dealing with the installation of our new printer/copier. Everything went smoothly and we were very happy with the service provided. Any queries we had were answered promptly.

The photocopier was delivered at the correct time and date. The men delivering the copier were very friendly and helpful.
The engineer was very patient and waited for my IT colleague to arrive help with connecting to our network.

Excellent, professional service.

I was called back within 30 minutes of raising an enquiry and talked through each and every step in a very easy way - which was especially helpful for someone who is computer literate! Our technical issues were all resolved and I wouldn't hesitate to use the service again, if needed. Special shout out to Darren!

Insight have supplied our fleet of Ricoh devices in our offices across the East Sussex area for a few years now. Very good company to work with. Superb service and fast response, when needed.

We have been using insight systems now for many years now but the team are always very helpful and quick to action anything we need. Especially Daren!

Team 4PL