InstaGroup Reviews 

109
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I wanted to install some extra solar panels. InstaGroup gave me a quote which seemed to be quite reasonable. They installed 5 extra solar panels and an EV charger. The work was done on time. The cr... See more

Rated 5 out of 5 stars

My mother had solar panels and a battery installed at her home, and was absolutely delighted with the entire process. She said the man she dealt with (Jack) during the process was very helpful, the te... See more

Rated 1 out of 5 stars

BEWARE of Instagroup, they take deposits and then don't complete the work, they lied about getting the work done and kept delaying. My property is littered with holes and damage due to their multiple... See more

Company replied

Rated 5 out of 5 stars

We cannot fault this company from the survey, solar panel installation to battery commission. Everyone we dealt with was polite, efficient and knowledgeable. Even the scaffolders were careful of all o... See more

Company details

  1. Energy Supplier
  2. Insulation Contractor
  3. Insulator Supplier
  4. Solar Energy Company
  5. Solar Energy Equipment Supplier

Written by the company

InstaGroup are a market leading supplier and installer of solar, insulation and flooring solutions. With the UK’s longest-running and largest installer network; we are leading the drive to net-zero, putting people at the heart of what we do. We provide energy saving solutions through national funding schemes and for able to pay customers, helping them reduce their energy bills throughout the home. From no-obligation survey and expert energy-saving recommendations to professional installation and customer aftercare, our aim is to deliver a quality service. We’re approved and accredited by professional trade bodies and certification agencies including BBA and CHAS. Our workmanship is guaranteed, and we offer product warranties of up to 25 years.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

109 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(109)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service Excellence

Both Stuart and Luke were exceptionally quick and hardworking and really went the extra mile for us.
Very efficient, knowledgeable and exceptionally helpful too- a real credit to your company.

Simon in Operations was also very helpful and quick with it too.

Thank you so very much for all of your hard work and efforts.

February 22, 2019
Unprompted review
Rated 5 out of 5 stars

Go here first for your Cavity wall insulation

We were very grateful for the high level of service provided in getting out application for cavity wall insulation. From the office to the installation crew there was a consiciousness throughout and desire to do the job to a very high standard. The installation was done quickly and cleanly. Thank you.

July 16, 2018
Unprompted review
Rated 2 out of 5 stars

Good execution, very poor planning

The engineer and the technical team were very good, the execution of insulation went very well! However, the financial aspects were very poor, the lady whom I discussed the quote and payment with was going to make me pay about 600 £ more!! I insisted I received an updated quote which was corrected, but it took a lot of convincing before they did the right thing! If you work with them expect to have to call them many many times before the job is booked and executed.

July 4, 2018
Unprompted review
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Reply from InstaGroup

Thank you for your feedback and we apologise that your experience with Instagroup did not meet all of your expectations.

I am sorry that you had to contact us on multiple occasions to get your installation booked and completed. Please be assured that we will review and amend our office processes to improve the customer experience from initial contact right through to post installation and that we appreciate the frustration that you were caused throughout your dealings with Instagroup.

Thank you for taking the time to post your comments and please be assured that we have taken your comments on board.

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