Instantpot Benelux Reviews 4

Reply from Instantpot Benelux

Feb 20, 2024

Dear Paul Danaher,

Thank you for reaching out and sharing your feedback. We're sorry to hear about the issues you're experiencing with your pot and the difficulty in getting a response from customer service.

It seems there might have been a misunderstanding, as our services are not extended to the UK market. This means, unfortunately, we would not have been the ones to sell you the pot or be the correct contact for customer service in this instance. It sounds like your experience relates to Instant Pot UK, and we kindly suggest directing your inquiry to instantpot.co.uk for the appropriate support and assistance.

At Kenners, we pride ourselves on our commitment to excellent customer service, which is reflected in our high average ratings across various platforms (over 4100 reviews with average score of 9,4 and 96% recommends us). It's important to us that our customers feel heard and supported, and we always strive to respond promptly to all inquiries and issues.

Although we're not able to assist directly with your current situation, we truly hope that your issue gets resolved quickly once in contact with the correct customer service team.

If there's anything else you believe we might be able to help with, or if you have further questions, please don't hesitate to let us know.

Best regards,

Kenners BV / Instantpot.nl

Reply from Instantpot Benelux

Updated Feb 20, 2024

Dear MA,

Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the issues you encountered with not one, but two of our pots, and the subsequent challenges in resolving this matter with our support team.

We understand how disappointing it must be to receive a broken appliance followed by a faulty one. Offering €50 as compensation for the minimal damage was our attempt to resolve the situation fairly and swiftly, given the circumstances. We strive to respond to all our customer inquiries promptly, but please understand that mid-January is an exceptionally busy period for us, following the Christmas season. This can sometimes affect our response times, despite our best efforts.

We want to assure you that cases like yours are rare and not reflective of the high standard of quality and service we aim to provide, as evidenced by our high average customer reviews (over 4100 reviews on several platforms with average rating of 9,4 and 96% would recommend us). We take pride in our customer service and always seek to resolve any issues in the best interest of our customers.

However, your situation, along with similar cases, has unfortunately led us to the difficult decision to no longer ship Instant Pots to Croatia and several other countries. The long transport distances have resulted in a high rate of damage during transit, making it incredibly expensive and challenging for us to manage returns and ship replacements.

We sincerely apologize for the inconvenience and disappointment this situation has caused. Our team is continuously working on improving our processes and policies to prevent such occurrences in the future.

If you have any further concerns or require additional assistance, please do not hesitate to contact us again. We're here to help.

Best regards,
Kenners BV / Instantpot.nl