InsureandGo USA Reviews 

654
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

A fine insurance company so long as you never need to make a claim. We had a day's delay due to a Ryanair strike, which insureandgo declined stating that the strike was announced in advance. Of course... See more

Rated 1 out of 5 stars

I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were mor... See more

Company replied

Rated 1 out of 5 stars

Medical emergency forced and early return home from Sydney, Australia in Feb. 2016. Contacted insureandgo with no real help. Bought a ticket home to receive immediate medical care that was not... See more

Company replied

Rated 1 out of 5 stars

I was waiting for visa to be issue to travel on the Aug 3rd unfortunately the embassy has not issue the visa on time and advised me to change the date of policy to go along with visa date they will is... See more

Company replied

Company details

  1. Travel Agency
  2. Financial Consultant
  3. Insurance Agency

Information provided by various external sources

Whether you're going on vacation or a business trip, travel insurance from InsureandGo gives you the protection you need. Our low-cost plans include coverage for trip cancellation, medical emergencies, lost or stolen baggage & more.


Contact info

1.1

Bad

TrustScore 1 out of 5

654 reviews

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1.1

All reviews

(654)

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Rated 5 out of 5 stars

British Isles

Rep was was informative and efficient and found a very reasonably-priced policy for my trip, relating any items that the insurance will and will not cover.

January 22, 2016
Unprompted review
Rated 5 out of 5 stars

How the pre-existing medical condition paragraph saved the day.

Joss did a great job, patient, competent, and efficient. She was happy to give a sample of the policy to review. If found to be fully professional and complete, something I wanted to be sure of because I had never heard of this company before. We mainly wanted the insurance to cover emergency medical, so I paid close attention to the pre-existing condition clause covering conditions the policy would not cover. I found I-Go's to be the much more favorable to the insured than other policies. I urge anyone buying these policies to read the pre-existing clause carefully. As for actually paying claims, I have no experience, but Joss did describe in detail their resources for extracting me or my wife if needed in Australia.

January 20, 2016
Unprompted review
Rated 4 out of 5 stars

Ease of obtaining quotes

The representative was very helpful and knows the product well. She was able to answer all my questions satisfactorily. Getting quotes and the policy was a breeze. I hope you guys fix your website so I could have done it while on my computer. It would not allow me to get a quote because of the date I entered which is about two weeks from today. The error message says the starting date should be within 0 months. It is within that but it wont let me get the quotes. If the way to get quotes and policy issued is by calling, then eliminate your interactive website!!!

January 14, 2016
Unprompted review
Rated 2 out of 5 stars

The good and bad -

Product is great - prices are good - customer service is terrible.
Email server did not work. Company works no evenings.

January 14, 2016
Unprompted review
InsureandGo USA logo

Reply from InsureandGo USA

Thank you for your review. We are glad that Bre was able to speak with you today and change your trip deposit date. Please contact us should you have any additional questions. We wish you a safe and pleasant journey.

Rated 5 out of 5 stars

Very clear..

The phone experience was very good, explaining all my questions. After that, the online experience was very clear. Looking forward to a great trip, without having to use my insurance! :)

January 13, 2016
Unprompted review
Rated 5 out of 5 stars

Good Value

Although I hope not to use this insurance and cannot vouch for performance should the need arise since I have not yet left on my journey, however, my research shows that this is excellent value for the coverage and was super easy to acquire.

January 3, 2016
Unprompted review
Rated 5 out of 5 stars

We buy insurance and hope we never need it!

Easy online purchase - every cruise we go on we have purchased travel insurance as a what if protection. This year as in prior years we have traveled extensively, mostly cruises, from our home in NY, Floida, the Caribbean, and Europe. Happy travels!
HS2BS

December 26, 2015
Unprompted review
Rated 5 out of 5 stars

Cruise time

Very easy to read and understand. Have been fortunate in past trips in not having to use this insurance but I have felt more secure with this protection.

December 17, 2015
Unprompted review
Rated 5 out of 5 stars

land/sea/air medical policy

I called InsureandGo while I had their page up on my computer. We walked through the options over the phone and I made my selection. The whole process took around 10 minutes and was really straight forward. The assistant was knowledgeable and courteous. I hope that I don't need to use it, however.

December 16, 2015
Unprompted review
Rated 5 out of 5 stars

Good company

We have used this company before and have had to make a claim and had no trouble receiving what was due to us. Excellent company to purchase from.

December 14, 2015
Unprompted review

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