International Compliance Association  Reviews 440

The bank offered to put me through the the ICA qualification, Which i thought would be a good challenge for me.
Quickly I learnt that the comment on the ICA website stating "Proactive support throughout the duration of the course to help learners on track" was not true.
If you want help you email the team and they come back to you in 48 hours, but with a generic response. not helpful at all

The only reason I am giving this one star is the material was interesting to read.

Many people on my Cohort found the support shocking and not worth the money our institution paid (so not value for money)

I studied for the AML certification,
I study a lot, and it wierd the practice question are relevant to the course and easy to respond. But the actual test question are design to make you fail.
I had to pass 3 times the exam before I pass.
No I study privacy, as I did not enjoy the exam question, very stress full

To receive a certain certificate you need to pass exam regarding things they didn't teach you during the course. Quote from their course:
"To successfully pass the course you need to do X"
"We didn't teach you X during this course, but.."
zero logic.
- course material very low quality.
customer support just doesn't respond to emails.

I wish to extend my deepest appreciation to the International Certification Association (ICA) for the invaluable knowledge and skills I acquired during my pursuit of the professional diploma. The educational journey has presented me with numerous opportunities to explore uncharted paths within my field. Undoubtedly, this experience has been nothing short of remarkable, providing significant value to my career progression.

I have just completed the Diploma in GRC, which I found very challenging. So pleased to pull through in the end. If you intend enrolling for a Diploma with the ICA, prepare to be challenged but just know that it will be worth it in the end.

The team of staff at ICTA were really helpful during registration. Synchronous training content is very engaging and doesnt put one to sleep. Self reading materials were really detailed and is useful for anyone who wants to get a better understanding of compliance. Highly recommend to anyone interested to get a certificate in compliance.

The do not give refunds once you book in and the website is clunky. ACAMS is a much better option

I should read all pages carefully , then write my idea , but articles are very useful.

Being ICA member helps me more confident in my job.

The course was well designed and a great introduction for me. I think the interface could be easier to navigate. Also feedback on multiple choice exam would be helpful to know what questions or areas need improvement. Lastly have access to course material post exam would be good for a limited period.

I was nervous about the exam because of the manual which was in-depth and thorough but as I studied the material I realized it was easy to understand and extremely helpful with the self assessments, It was an enjoyable experience.

Great materials, engaging training and relevant knowledge.

I registered for international diploma course four weeks back. Got everything cleared up and since two weeks have been chasing the it finance team as I have to make payment and waiting for their response. I got an email that they will check and revert but nobody is responding. My first class is just 3 days away. I am just wondering what will happen in case I have any problem after making the payment. Even noticed that they are quite unorganized in responding to other queries too.

Spam emails received from the website are countless and not clear where to limit them in the settings. Unfortunately, it's an obligatory requirement of our regulatory body to get a course and pass an exam in ICA, other wise I would unsubscribe immediately not to receive these annoying emails any more.

Recently, I completed my ICA International Diploma in Anti-Money Laundering, and I must say that it has been a really wonderful experience. The International Compliance Association was a terrific experience for me, and it has given me new opportunities, broadened my knowledge, and given me useful skills. With the aid of a thorough curriculum and a welcoming learning atmosphere, I was taught throughout the nine-month course by Subject Matter Experts with years of experience in the field. They shared their knowledge and skills with me and all of my peers.

Thank you for a great course, very knowledgeable I truly enjoyed this course 😊 looking forward for the next ones !

Excellent course on Managing Sanctions risk. Detailed and informative.

I recently completed my International Diploma in Governance, Risk and Compliance, and I must say, it has been an incredibly rewarding journey. It was a great experience with the International Compliance Association, which has equipped me with valuable skills, expanded my knowledge, and opened doors to new opportunities. Throughout the 9 month course, I was instructed by Subject Matter Experts with years of experience in the industry who gave a great deal of knowledge and expertise to myself and other peers with use of a comprehensive curriculum and supportive learning environment.
Signed
KJM

The ICA learning journey was fantastic, and curriculum had ample time to finish within the three months given. Certificate was useful and is recognized in this industry, alongside competitors' offerings.

However, that marks the end of a positive time with ICA. Although the course was paid in full cash, I received credit control notes over the next two and a half months urging me to make payment. It was difficult to reach Wilmington credit control, and when someone did answer the phone, excuses were given about missing transactions and colleagues going on "time off", with staff noting they had to "find" the specific payment message in the system.

Last month, they promised to rectify the issue to which I provided evidence of full payment, and sadly that did not happen. There was no return correspondence nor follow up.

About two weeks ago, I called and they finally sorted the issue once and for all, in the wake of a formal debt collection notice being emailed to me at close to 5pm in the evening, ruining the rest of the day.

The past two months have been very stressful, as ICA's payment system clearly does not record selected cash/debit transactions. This has resulted in ongoing stress for me, owing to the sharp emails on making payment (or facing the consequences for non-compliance).

For that duration, credit control remained barely contactable, and were reluctant to assist in an expedient manner. I was very close to having actual debt collectors show up at my residence, for something paid for in full.

Update:
ICA contacted me after this review was published, and have taken strong steps to understand the sequence of what occurred and engage in corrective measures to ensure no reproduction.

Credit control lapses are incidents never to be taken lightly, as once on a person's "black mark" tend to be difficult to undo and remove.

I am delighted to say that ICA has conducted a proper investigation and not only issued an apology, but described in great detail over the phone the measures taken to prevent a recurrence.

As the gold-standard in the compliance industry not just within the UK and English speaking world but globally, ICA has stepped up to address my experience, and have taken positive measures to identify, correct, and learn from such incidences.

Much appreciation to the team at ICA learning support for their kind assistance on this matter.

Everything was organized in the interests of the student. Only a good mastering of the course will lead to a positive result.