IntasureReviews 

220
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Intasure seems to be one of the very few insurers that will insure an old (ie over 30 years) static caravan, especially one that is on a private site rather than a holiday park. Vikash was very helpf... See more

Rated 5 out of 5 stars

I spoke to a very lovely person called Julie and she was wonderfully understanding, she guided me through the whole renewal process with ease, also I had to change the year of construction of my house... See more

Rated 5 out of 5 stars

2nd year we have insured our home in Spain with Intasure. found them to be very friendly, helpful and professional on the phone. Whenever we have called our call has been answered quickly and efficie... See more

Rated 4 out of 5 stars

For some reason, it took some time to get hold of the right contact, but once that hurdle was over, it was very easy to ask questions and finalise an insurance quote. Ella was to the point and helped... See more

Company details

  1. Insurance Company
  2. Holiday Home
  3. Insurance Broker

Written by the company

Holiday Home Insurance in The UK & abroad, Buildings & Contents insurance, Specialist Property insurance from Intasure.


Contact info

4.0

Great

TrustScore 4 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(220)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional Service

Julian was extremely helpful with finding a non standard policy for my home insurance. We had several phone calls and there were a number of queries that needed to be checked. Each time he followed up with the underwriters and answered all my queries. Great service. Thank you.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful sales advisor

Ben Richards guided me through the lengthy application process for house insurance with great care and courtesy. All was carefully explained and questions answered. When I called a week later to activate the policy which had been placed on hold for me, I got put through to Ben again. The transaction was completed with the same care and attention. Ben made the whole process pleasant and stress-free.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Zak did an excellent job

Zak did an excellent job talking me through the proposed insurance and was very responsive when questions came up. Called me back a number of times to clarify a few points. Did an excellent job.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Zac Turner at Intasure

Zac Turner was great helping me get a new buildings and contents insurance policy in place. He was very efficient and thorough, and clearly explained all terms of the new policy. Zac made the whole process run very smoothly.

May 1, 2024
Unprompted review
Rated 2 out of 5 stars

Intasure did not have a record of my…

Intasure did not have a record of my insurance documents from 2023, lost in the transition to new software. Just as well as I didn't have to make a claim in 2023 or I am sure it would have been fraught with difficulty. It is also frustrating that the premiums have gone up so much.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service!
Asher was very clear and concise on his information and managed to negotiate a more favourable price. 5 stars *****

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely professional

I called three companies today for a quote. I chose and paid for this one today because of the extensive knowledge and professional attention from Julian, the agent representative, as well as the quick response from the underwriting team.

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

What service?

I applied for a quote via Go Compare. Intasure advised I would get a phone call.
The next morning I received a call. When I answered the line was dead. The next time I received a call a man asked for my surname and whether the policy would incept within 30 days. I provided the information. He then said he would transfer me to his boss,which he did.
I hung on the phone for 3 minutes before killing the call.
Why phone me if you have no-one to transfer me to?
Whose idea of Customer Service is this? Certainly not mine.
Reading the other reviews which look authentic, and with my "experience" I won't be using this company!

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

Strange attitude to new clients

Very poor and uncooperative service. My insurance for my apartment in Spain is not due for anther few months, but I wanted to get an idea of alternatives.
BUT because I was honest and said I didn’t require insurance within the next 30 days I was refused a quote!
I acknowledged the premium might change by the time I needed it (like it would go down!). I just wanted to find out if this company is worth contacting when the time comes, still refused. I offered to change the start date to 30 days out, but no, cause I’d initially given a different date, if I’d have said 30 days out in the first place, then I would have gotten a quote.

Site blurb says they are here to help, not necessarily so, do not seem interested in bringing in new potential business.

March 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look