Warmies® Heatable Soft Toys and Gifts Reviews 

325
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

I absolutely love warmies and have about 9 of them now! I just bought my mother the warmies slippers in which she did not like but I will say… when I contacted them they where super nice and gave me a... See more

Rated 1 out of 5 stars

Extremely disappointing. I used to have a Warmies plush toy for more than 10 years. I loved it. However, the microwave plush toys nowadays are lavender scented, which is supposed to be a pleasant... See more

Rated 5 out of 5 stars

I’ve ordered from Warmies on three occasions now. I’ve never had any issues and delivery has always been very quick. Each family member has loved their Warmies animal and the first one purchased 18... See more

Rated 1 out of 5 stars

Horrendous customer service. Order a couple of products for Christmas presents for my children. One of the items was faulty and insides started spilling out in less than1 week. Contacted warmies multi... See more

Company details

  1. Toy Store

Written by the company

Intelex Group was founded in London in 1995 to commercialise a new and innovative way to relieve everyday aches and pains. Their revolutionary new Hot-Pak™ design was the first ever fully microwavable herbal heat pack to be sold in Europe and it was an instant success with consumers and retailers alike. This inexpensive and easy-to-use heat pack has since won several prestigious awards for innovation and has set the industry standard for quality and safety. Hot-Pak™ is still the best selling herbal heat pack on the market today, with millions of satisfied users worldwide. Following the incredible success of Hot-Pak™, in 1997 Intelex Group invented Beddy-Bear® - the world's first ever fully-microwavable soft toy! Their experienced design team continues to launch fresh and innovative new Warmies® each year into an ever expanding market, including Cozy Plush,Hooty, Socky Dolls and licensed ranges including heatable Bagpuss, Gromit, Boofle and YooHoo and many more exciting plush toys, all fully heatable in the microwave, making brilliant bed warming companions and great gifts for children of all ages and adult alike.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

325 reviews

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No recent history of asking for reviews

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2.5

All reviews

(325)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I don't think I bought a Warmies…

I don't think I bought a Warmies toy...??

August 25, 2020
Unprompted review
Warmies® Heatable Soft Toys and Gifts logo

Reply from Warmies® Heatable Soft Toys and Gifts

Hello Mr Munro, please contact us at sales@warmies.co.uk so that we can look into this further for you.

Rated 5 out of 5 stars

Super cosy

Super cosy, smells lovely

August 25, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hey Lauren, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

Great customer service

Great customer service, getting back to me straightaway when I had difficulties ordering online. Fab products too and super snuggly critters!

August 25, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hey Catherine, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 1 out of 5 stars

Still waiting goods ordered for June…

Still waiting goods ordered for June still not arrived
No communication or update I want a refund please

Refund received

August 25, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hello Mrs Oliver, we are very sorry to hear you have not yet recieved your Warmies product. Please contact us at sales@warmies.co.uk so that we can look into this further for you.

Rated 5 out of 5 stars

I bought the purple 13” dinosaur from a…

I bought the purple 13” dinosaur from a small shop in Indiana. I really like it, but it wasn’t a great snuggling shape. Then my Mom sent me a photo of the sloth and I “had” to buy it! The shipping took only TWO days and the sloth is the perfect shape and size. It’s so snuggly and ADORABLE. I would recommend to anyone. Especially if you’re someone who struggles to sleep because of anxiety like me; it helps and I’m 27 :)

Thanks for the great product!!!!

August 21, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hey Jazzy, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 1 out of 5 stars

Warmies 9” Junior Hedgehog

We bought the Warmies 9” Junior Hedgehog, for my daughter on her first birthday (8/13/20) at Once Upon A Child, in Rapid City, SD. Within THREE DAYS, the arm had been ripped off. Don’t try and tell me my daughter, who just turned 1, is strong enough to rip off the arm of a “stuffed” animal. I put her in her pack and play with her new favorite toy, went outside to turn on the sprinkler (5 minutes max) and come back to find Henderson the Hedgehog’s arm in my ONE YEAR OLDS MOUTH! This is NOT okay! What if my daughter had choked on the seeds!? We had been considering getting her one since the first time we saw Warmies on the counter at Once Upon A Child, unfortunately we finally bought one, and this happens. I will NEVER recommend Warmies!

August 21, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hello Sara,
We are very sorry to hear of this happening with one of our Warmies. We have been in business for over 25 years and quality is at the heart of all we do.
Our products are meet all U.S. safety standards for use by all ages. It is difficult for us to know what might have happened but we most certainly would like to make this right. We have sold millions of Warmies worldwide and please know, this is not common place with our products.

I would ask that you please reach out directly to me, scott@intelexusa.com, and I would like to personally help resolve your concerns.
Scott Wehrs, President, Warmies USA.

Rated 5 out of 5 stars

The user-friendly website made ordering…

The user-friendly website made ordering a Warmies both quick and easy. I ordered the Warmies Large Marshmallow Sloth and it arrived in a matter of days. I cannot fault the service or product :)

August 18, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hi Chelsea, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

First class service

First class service. Just what I wanted.

August 18, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hi Ray, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

A brilliant choice .The parcel arrived…

A brilliant choice .The parcel arrived top speed .Our four grandchildren have all had a Warmie and this latest is the knitted version . As it is summer, we haven't had the opportunity to heat it up, but it is much enjoyed and seems to be attached to our grandson's arm! He's never without it.

July 15, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hi Libby, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

Fast delivery and great quality

Fast delivery and great quality. Really recommended.

July 15, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hi Lara, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

Arrived v quickly

Arrived v quickly. We were pleasantly surprised
My daughter was v happy with the quality of the seal

July 8, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hi Gill, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

Completely postitve experience

I had ordered my product on a Friday and didn't know they closed on weekends. Emailed on a Tuesday about the delay, immediately got a call back, and within 30 minutes my product was shipped! Quality stuffed animals and a fantastic customer support!

June 16, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hi Lanie, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

Lovely item

Lovely item, arrived quickly and well packaged.

June 3, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hi Rebecca, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

They are adorable

They are adorable.

Didn't expect them to be so fluffy, and soft and such good quality. I have used my hippopotamus already a few times and warms up very fast, stays warms for a long period of time and smells very good. Bought one for my sister as well and she loves it.

They really cute and very pleased with the purchase. Will definitely recommend.

June 2, 2020
Unprompted review
Warmies® Heatable Soft Toys and Gifts logo

Reply from Warmies® Heatable Soft Toys and Gifts

Hi Sabi, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

Extremely prompt efficient service…

Extremely prompt efficient service highly recommended

June 2, 2020
Unprompted review
Warmies® Heatable Soft Toys and Gifts logo

Reply from Warmies® Heatable Soft Toys and Gifts

Hi, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

Very acceptable service

Very acceptable service, delivery on time.As it was a gift for someone the delivery time was critical.Thank you

May 27, 2020
Unprompted review
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Reply from Warmies® Heatable Soft Toys and Gifts

Hi David, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase the quality is very good and I thought the price was very reasonable my disabled wife has it in bed every night a very tactile product due to weight.

May 27, 2020
Unprompted review
Warmies® Heatable Soft Toys and Gifts logo

Reply from Warmies® Heatable Soft Toys and Gifts

Hi Alec, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

Rated 5 out of 5 stars

They're perfect

I suffer from Fibromyalgia and they are so helpful for easing the pain. And the lavender scent helps with my anxiety too. I'd much rather reach for my warmies than pain killers. In my opinion, they're are the best thing for pain. Plus they're so cute and cuddly. Will be buying more.

May 26, 2020
Unprompted review
Warmies® Heatable Soft Toys and Gifts logo

Reply from Warmies® Heatable Soft Toys and Gifts

Hi Lex, thankyou so much for your kind words and review. We are glad to hear you love your Warmies product as much as we do.

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