I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
Company replied
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Review summary
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Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
Company replied
Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
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Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent that helped me was incredibe…
The agent that helped me was incredibly helpful and went the extra mile to resolve my issues
March 5, 2026
Unprompted review
Reply from Intelius
Hi,
Thank you so much for the kind words! We are thrilled to hear that our representative went the extra mile to resolve your issues. That is exactly the level of service we strive to provide for all of our members. We will be sure to pass along your feedback to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Very sweet and helpful. I'll be happy to refer people to you. It's just not for me.
Very sweet and helpful.
March 3, 2026
Unprompted review
Reply from Intelius
Hi Robin,
Thank you so much for the kind words and for your willingness to refer others to us — that truly means a lot! We are glad to hear that you had a sweet and helpful experience with our team, and we completely understand that the service may not be the right fit for everyone.
If you ever change your mind or need any assistance in the future, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The "free" is accurate for ONLY putting…
The "free" is accurate for ONLY putting the phone number in the search box. The RESULTS are NOT free. So Intelius uses a misleading hook to snag the customer, then charges for any and all information found. So, in my view, this company is totally bogus.
SEARCHER BEWARE!
March 5, 2026
Unprompted review
Reply from Intelius
Hi,
Thank you for your feedback. We want to clarify that Intelius does not claim to offer its services for free on our website. Intelius provides a comprehensive public record search service that requires financial resources to develop and maintain. While the information in our reports is publicly available, we strive to present it in an organized and user-friendly format for our members.
All billing details are clearly presented to customers before they are able to register, and our pricing is available for review prior to any payment being submitted. We want to ensure that all customers have a clear understanding of our service and costs before proceeding.
If you have any further questions or concerns, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
representative was very helpful and…
representative was very helpful and competent
March 5, 2026
Unprompted review
Reply from Intelius
Hi Kathy,
Thank you for taking the time to share your experience! We are glad to hear that our representative was helpful and competent during your interaction. We will be sure to pass along your kind words to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I got answers to my questions and it…
I got answers to my questions and it was quick and thorough.
March 1, 2026
Unprompted review
Reply from Intelius
Hi Christine,
Thank you for taking the time to share your experience! We are glad to hear that you received quick and thorough answers to your questions. That is exactly the experience we strive to provide for our members!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Thank you for locating my friend of 50+…
Thank you for locating my friend of 50+ years. I just wanted to get in touch with her, how she was doing after all these years. It looks though that she is no longer interested in our friendship, for whatever reason.We all have our private lives & for her refusal to respond to my effort of trying to re-connect with her, I am respecting that. Thank you though for your help!
March 3, 2026
Unprompted review
Reply from Intelius
Hi Renee,
Thank you so much for sharing your experience! We are glad that Intelius was able to help you in your search. It is kind of you to respect your friend's privacy, and we hope you are able to find the connection you are looking for.
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Have not been able to get my review due…
Have not been able to get my review due to your pop-up regarding discount sign up! Very disgusted. My subscription is over today or tomorrow and I was never able to get my information.
March 1, 2026
Unprompted review
Reply from Intelius
Hi,
Thank you for your feedback, and we are sorry to hear that you were unable to access the information you were looking for during your subscription. We understand how frustrating that can be.
To view your reports, you will need to log into your account directly through our website at www.intelius.com and navigate to the Reports section. If you are experiencing any pop-ups or technical difficulties while trying to access your reports, our Customer Care team would be happy to assist you in navigating the site.
We have reached out through Trustpilot to request additional details so that we can better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. Intelius is committed to providing a reliable and transparent service that simplifies access to public record information.
If there was a misunderstanding or if you experienced an issue with your account, we would like the opportunity to address your concerns. We have reached out through Trustpilot to request additional details so that we can better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Nothing was accurate
February 11, 2026
Unprompted review
Reply from Intelius
Hi,
Thank you for your feedback, and we are sorry to hear that the information in your report did not meet your expectations. Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and shared names or similar identifiers can sometimes lead to data mismatches. We encourage you to use our reports as a foundation for further research and to independently verify any information before relying on it.
We have reached out through Trustpilot to request additional details so that we can better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
It was easy to pay and access to the…
It was easy to pay and access to the website. Easy to cancel, but with trepidation..
February 23, 2026
Unprompted review
Reply from Intelius
Hi George,
Thank you for taking the time to share your experience! We are glad to hear that the payment process and website access were easy to navigate. We also want to reassure you that cancelling your Intelius membership is always straightforward and can be done at any time through our 24-hour automated IVR system, by speaking with a representative by phone or Live Chat during normal business hours, or by logging into your account and cancelling directly through your membership settings.
If you ever have any questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Truly professional representative
Your representative was professional, had an excellent voice, and superlative customer service skills. Top notch service and I am satisfied.
February 25, 2026
Unprompted review
Reply from Intelius
Hi Joseph,
Thank you so much for the wonderful feedback! We are thrilled to hear that you received such professional and top notch service. We will be sure to pass along your kind words to the team — it truly means a great deal!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Company refunded subscription due to…
Company refunded subscription due to information I was looking for was not in report. Marriage and Divorce Records.
February 25, 2026
Unprompted review
Reply from Intelius
Hi Cynthia,
Thank you for your feedback. We are glad to hear that our team was able to assist you with a refund, and we are sorry that the information you were looking for was not available in your report.
Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors and are not always complete. Unfortunately, there are instances where certain records, such as marriage and divorce records, may not be fully accessible through public record databases depending on the state or county in which they were filed, as not all jurisdictions make these records publicly available.
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Very helpful
February 25, 2026
Unprompted review
Reply from Intelius
Hi William,
Thank you for the kind words! We are glad to hear that you had a helpful experience with Intelius. If you ever need any assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
CONFUSING INFORMATION
Just like the original ad, the information given by your company, difficult to understand and misleading, which is why I canceled it today and do not expect to receive a bill at all on my credit card for anything. Otherwise, I will have to call my credit card company and start a false charge with them about your company.
February 19, 2026
Unprompted review
Reply from Intelius
Hi Marianne,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns and provide some clarity on how our service works.
Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, which may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We do our best to present information in a clear and organized format, but we understand there are times when the nature of public records can make the information difficult to interpret.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Doris,
Thank you so much for the kind words! We are glad to hear that you had a pleasant experience with our team.
If you ever need any assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
it depends on the person you are looking for.
i have lived so many places that i like to find out where they are and what they are up to.
February 20, 2026
Unprompted review
Reply from Intelius
Hi Carol,
Thank you for taking the time to share your experience! We are glad to hear that Intelius has been helpful in keeping you connected and up to date. We understand that finding information can vary depending on the individual, and we are always working to improve the depth and accuracy of our reports.
If you ever need any assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I tried to unsubscribe but I keep…
I tried to unsubscribe but I keep getting payments from this company!!
February 19, 2026
Unprompted review
Reply from Intelius
Hi Terry,
Thank you for reaching out, and we sincerely apologize for the frustration you have experienced. We completely understand how concerning it can be to continue seeing charges after attempting to cancel.
We want to make sure this is resolved for you as quickly as possible. We offer several convenient ways to cancel your membership: through our automated IVR system, by speaking directly with one of our representatives, via Live Chat, or by logging into your account and cancelling through your membership settings.
We have reached out through Trustpilot to request additional information so that we can better assist you and ensure your account is properly cancelled. If you would like to address this sooner, please don't hesitate to contact our Customer Care team directly at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
was incorrect info on backround
was incorrect info on backround. Not much info that I needed!
February 4, 2026
Unprompted review
Reply from Intelius
Hi Patricia,
Thank you for your feedback and we'd like to address your concerns directly.
Intelius gathers data from public records and commercially available data sources to provide the most comprehensive information possible. However, as disclosed in our Terms of Use, source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. Intelius is not the original source of data, nor is it a comprehensive compilation of all available data. As such, we always recommend that any information be independently verified before being relied upon.
We can confirm that during your recent call with our support team, your account was successfully cancelled and a full reversal of the charge has been issued back to your account. Please allow 3-5 business days for the reversal to reflect, depending on your financial institution.
If you have any additional questions or concerns, please don't hesitate to contact our Customer Support team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Gentleman resolved my issue
February 13, 2026
Unprompted review
Reply from Intelius
Hi Judy,
Thank you for the feedback! We're glad to hear our representative was able to get your issue resolved. We will be sure to pass your kind words along to the team!
If you ever need assistance in the future, please don't hesitate to reach out to our Customer Support team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Representative was informative
February 12, 2026
Unprompted review
Reply from Intelius
Hi David,
Thank you for the kind words! We're glad our representative was able to provide you with the information you needed. We will be sure to pass your feedback along to the team!
If you ever need assistance in the future, please don't hesitate to reach out to our Customer Support team at (877) 564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
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