Customers can't get their wine or money back
This is a company claiming to use Web3 (blockchain) technologies to tokenise high-value wine bottles. In theory, it is a no-brainer. You pay real money to buy a token that represents a bottle (or a case of wine). Much like paying for a cloakroom tag that represents your coat. Then, you can re-sell your wine (without physically moving it), or claim it. That's where problems start. The system has glitches, it is impossible to claim. When claiming works, bottles arrive in paper card boxes, some of the bottles end up broken (based on multiple stories from the wine community). Returns are near impossible - there are no customer service details. And the best part? When you have an issue, they ask you to transfer your ownership tokens to a different account manually - so that they could 'process it' manually (wine delivery or refunds). And we all know what happens when we are asked to transfer money from our account to 'another safe account'. There is no recourse. And to think that they've raised so much money and gained so much publicity for their 'innovative tech' if they can't even do basic delivery is mind boggling. That's why they aren't on any review sites. As that would expose the incompetence, non-functioning 'innovative' technology and a complete lack of basic customer service.