Intercity Removals Reviews 

242
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just when our energies were totally depleted preparing for a house move Shane, Hussain, Ben and Trystan arrived. What a cracking team of great guys. They took control and moved us swiftly and profes... See more

Rated 5 out of 5 stars

We had a pack and move service. Efficiently organised with a video phone assessment, the team turned up in force, packed very speedily and safely, and moved ahead of time. All of the staff I had dea... See more

Rated 5 out of 5 stars

Intercity Removals moved us from Bath to Caerphilly, via their storage for 3 months. We were completely satisfied with all aspects of their service. The removers were very efficient and speedy at pack... See more

Rated 5 out of 5 stars

Intercity removals were fantastic from start to finish. Anna was in constant contact as our sale was delayed and accommodated us when we finally got a last minute date. Always super professional and f... See more

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Company details

  1. Moving Company
  2. Storage Facility

Information provided by various external sources

Intercity Removals is a house removals and storage company based in Cardiff. Servicing the UK and Europe, we offer a stress free moving experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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4.8

All reviews

(242)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent job!

Just when our energies were totally depleted preparing for a house move Shane, Hussain, Ben and Trystan arrived. What a cracking team of great guys. They took control and moved us swiftly and professionally. Nothing was too much trouble. They definitely were the best removal team we've ever had.
Gabriel, in the office, is a lovely guy who helped us every step of the way with our booking, which we were grateful for.
We aren't planning on moving for a long time, but I will definitely be recommending Intercity Removals. Thanks guys. 🙂🚐🚐🚐👏👏

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

After shipping our belongings from the USA to the UK, Intercity Removals were charged with moving our cargo to its final destination in South Devon. Our delivery agent, Rositsa, was adept at coordinating customs clearance and George went above and beyond to ensure that we received our items on time and in perfect condition. The delivery guys were punctual and provided a rapid (but careful) unloading service. We are grateful to Intercity Removals for their efficient, friendly, and accommodating team.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

All round superb

We had a pack and move service. Efficiently organised with a video phone assessment, the team turned up in force, packed very speedily and safely, and moved ahead of time. All of the staff I had dealings with - both in the office, and on site - were friendly and helpful. I have no hesitation in recommending them!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

The team moved us from Cardiff to…

The team moved us from Cardiff to London, into a fourth floor mansion flat with antique furniture and heavy boxes. Whole experience was best we’ve had. Excellent response from first contact to the last box. Highly recommended.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic removal company and highly…

Fantastic removal company and highly recommend. This is the second time I’ve used Intercity and I would use them again whenever I move.
Cristian, David and Alex were fantastic and looked after my belongings perfectly.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Intercity Removals are very efficient

Intercity Removals moved us from Bath to Caerphilly, via their storage for 3 months. We were completely satisfied with all aspects of their service. The removers were very efficient and speedy at packing things up for us and also delivering and rebuilding our beds. Our purchase was delayed so our goods were in storage for longer than we anticipated, but this was accepted without any problems. I would certainly use Intercity again if we need to move again.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Professional

The guys were so efficient, polite and hard working. They made our house move as stress free as possible. This is the second time we’ve used this company and top service again. They know what they are doing. I would definitely recommend them.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

The guys were fast, efficient and slick, perfect job, my family have used them several times and will again, top job

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, reliable service

2nd time I've used this company and highly recommend. Customer service is excellent from the quote, video call and responsiveness. Thanks George and the rest of the office team. I had a phone call before the removal day to check final items which was very reassuring and a phone call in the morning when the lads were on their way. Thanks to Branimir and Jack for being very helpful, friendly and professional on the day. I felt in very safe hands and would recommend to everyone!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! The move date changed many times and the office were always patient and accommodating.

On moving day - the guys were simply brilliant. Stuart and Valentino went the extra mile and were incredibly kind and helpful. Would highly recommend!!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great service from office staff, emails and calls clear and called when they said they would. We moved in the middle of a storm but the delivery team led by Shane, with Edy and Azzem were just wonderful, they took the weather , access challenges and our stress levels in their stride, nothing was too much trouble. Thank you Intercity removals for making move day seem easy! Would highly recommend.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly efficient and caring team.

The team of Edy,Auras,Alex,Mathew and Valetin were efficient and courteous on the move day. Their attention to detail and care made for a less stressful experience and we have no hesitation in recommending them to others.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the Best!

We had the pleasure of super doper, hard working friendly team of removers, lead by super man Shane. They worked swiftly, but taking care with our furniture. Nothing was too much for the team Shane, Chris, Kaseem & Matthew I felt I was in safe hands.
I definitely would recommend Cardiff Intercity and will be using them again!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Inter City Removals

Very happy with the service provided by Ben, Stuart and Trystan, moving house is stressful but definitely made easier by their professional and friendly service

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

From the first call to intercity the team were extremely helpful. They delivered boxes and extra boxes when we needed them. On the day the removals team, Stuart, Ben, Chris, Kasim and Thomas arrived promptly and worked really hard. They organised our belongings on the vans so that we felt secure knowing that they would be safe. Nothing was too much trouble.
When I called a few weeks later, they collected the empty boxes.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great company and did a brilliant job

Great company and did a brilliant job. I rang Intercity after our moving date had changed to a week later than planned and my previously booked moving company wasn't available on the new date. Through speaking to the owner George, he was so helpful and calm during an incredibly stressful situation. The team on the day were really efficient and emptied our house no problem. Shane, Razvan and George were really careful with our items and everything was in perfect condition when we arrived at our new home. 100% would recommend Intercity for removals.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Booking Intercity was the best decision I made during the move. They were absolutely fantastic. Shane and Luke worked so hard and did everything they could to ensure the day went as smoothly as possible. I honestly couldn’t be happier with the service.

September 5, 2025
Unprompted review
Rated 3 out of 5 stars

Not the best experience I've had

This was not the best experience I've ever had. To start, I was persuaded to hire three vans for £ 1,600, and on the day, only two were needed. I was convinced of the need for a third van by an assessor over a video call. He assured me that my possessions would not fit in 2. On the day, everything comfortably fit 2 vans. Then there is the issue of things taken and left behind. In my instructions, I made it clear that certain items were to be kept because they were not needed or were being donated to charity, and others should be taken to my new house. Things that were supposed to be left were taken, and those that were supposed to be taken were left. This has resulted in a lot of extra work on my part, getting rid of things in Cheltenham and driving to Birmingham to transport what was left behind. While the workers worked hard, they also seem preocupied with clocking off and enjoying the sunshine. While I can simpathise, I was also paying £1600 for the privalidge. Note very happy and would not hire them again.

July 29, 2025
Unprompted review

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