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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and customer support, highlighting the staff's helpfulness, knowledge, and efficiency. Many people appreciate the quick resolution of issues, the personalized approach, and the overall reliability of the internet service, often noting significant improvements compared to previous providers. However, some customers experienced issues with the website and user experience, including slow loading times and difficulties with connectivity. A few people also reported unexpected outages and dissatisfaction with the company's communication regarding these disruptions, leading to concerns about service stability.

What people talk about most

Service

People report positive experiences with service. Many customers praise the fast, reliable internet speeds and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Website

Clients share ambiguous opinions on the website. Some customers praise the website for providing constant... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys simply don't question anything, unless it's regarding making their service better. Had an issue this morning, resolved in a 5 minute Online chat. Phoned up later regarding a better router... See more

Company replied

Rated 5 out of 5 stars

James & Dave came out today to advise on the best way to get a better connection to our TV, as we had a few issues with streaming service's. James walked us through the options. We came up with th... See more

Company replied

Rated 5 out of 5 stars

I've been with Internetty for a few years after poor connections from bigger providers. As someone who works remotely, my livelihood depends on connectivity. The only time I ever have proble... See more

Company replied

Rated 5 out of 5 stars

Been with them since 19th August 2025. Found them as one of the reliable ISPS on the OFNL providers list. I was a little hesitant as I moved from Openreach and could not find any mainstream providers.... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet Provider
  3. Phone and Internet Service
  4. Telecommunications Service Provider

Written by the company

InternetTY provides hyper-fast gigabit fibre broadband to communities across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best service around

We signed up for internetty just over a year ago and we have never been more happy with a service. We didn’t have it in our street to start with but Toni in customer service kept us informed every step of the way. We have never had an unexpected cut off either. During the summer with the heat wave their team sat cooling connection units down so we could have service. Now if that’s not outstanding customer service I don’t know what is. They’re always at the end of a call if there is a problem and everyone is so helpfully

September 30, 2022
Unprompted review
InternetTY Ltd logo

Reply from InternetTY Ltd

Hello King Family! What a glowing review and Toni will be over the moon with a specific mention :-) Thank you for your custom.

Rated 5 out of 5 stars

Customer service beyond expected standard

We had a recent power cut that affected the cabinet that served our property. Instead of waiting for the grid to repair fault, internetty set up the stby generator so as to have Internet services returned to their customers ASAP.
Their communication and help was second to non. What a great company.

September 30, 2022
Unprompted review
InternetTY Ltd logo

Reply from InternetTY Ltd

Thank you John. We truly appreciate it when customers take time out of their day to leave us such a glowing review.

Rated 5 out of 5 stars

Best internet provider with Super Fast Full Fibre!!

Since day 1 InternetTY has been an excellent internet provider. Their 5* customer service team is so lovely and helpful and they will keep you updated of every step they're taking. Gave them a date for the move and they have listened to all my requests.

The engineers installing the service have been first class and took onboard my concerns regarding my home office.

The speed is ridiculously fast and seems very reliable, the connection is far better than what we had before.

Can't fault InternetTY Fibre at all.

Thank you InternetTY! Highly recommended!

September 5, 2022
Unprompted review
InternetTY Ltd logo

Reply from InternetTY Ltd

Thank You for the 'Highly Recommended' - We are so grateful to have wonderful customers like you! :-)

Rated 5 out of 5 stars

Installed on time

Installed on time, great team kept me informed all the way through the process. Speed is as quoted. I went for 1gig and it is that up and down. Price is well below the big players too. Not sure what more you could ask for. Cheers Internetty 👍👏👏

August 2, 2022
Unprompted review
InternetTY Ltd logo

Reply from InternetTY Ltd

Thank you for your review. Thank you for taking time to let us and others know about your experience with InternetTY. Thank you for choosing us as your ISP

Rated 5 out of 5 stars

BEST DECISION I'VE EVER MADE.

This is the best thing since sliced bread. No kidding, this local team of Internet Providers installed super fast cable to my property within 24 hours of placing the order. It really is fantastic, SUPERFAST CABLE AND CONNECTED PHONE. Customer services and the technicians are all so helpful, positive and solution focussed. Can't praise them enough. THANK YOU INTERNETTY

June 8, 2022
Unprompted review
InternetTY Ltd logo

Reply from InternetTY Ltd

Thank you for taking time to leave us such a positive and glowing review. It is truly appreciated :-)

Rated 1 out of 5 stars

Probably the worst internet provider I…

Probably the worst internet provider I have ever had. Continuous disruptions to service which are blamed on 'a wider outage', whilst everyone around us still has access to the internet who is not with Internetty....

Avoid. Avoid. Avoid.

February 23, 2022
Unprompted review

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