investUP Reviews 3

Same as the two other reviews. I opted to close my account *years* ago. As I opted for the e-lender option, I have been told that I have to wait for the individual loan parts to end which can take up to 5 years. The main issue is, there's no way to check when these loan parts are due. Thankfully I have sub £500 in here so it's not too bad, but very frustrating to wait so long with no information.
Rate of return is also shocking, I opened my account in 2015 and was for a period achieving a decent rate but god knows whats happened to this company since 2018

You won't be able to access your money. Shame you can't give zero stars.

Exactly the same experience as Liam. I only put £1000 on the platform and after six months it had only invested half of it (a sign of a non functioning platform if ever there was one) so I tried to sell what was invested and withdraw the uninvested cash. That's where it turns into a nightmare. It won't let me sell because I have uninvested cash but it won't let me withdraw the uninvested cash because it is bidding on loans. But its been bidding on loans (and failing to do so) for over 12 months. So my investments are vulnerable but unsellable; my cash is just sat there, generating no return; I can't get my cash back and I can't sell any of my investments because I can't get my cash back. It just appears that the platform is broken and I hate to think what is happening to my money.

Customer service wise, also the same experience as Liam. I am signed up to all of the newsletters and communications, but have never heard from them, not once, not even about Lendy, which is one of the underlying platforms that has gone bust.

Worst of all, if you try and establish your rights by checking the underlying platform Ts&Cs, there is no link to them. That has been giving an error message for months. Its as though they are deliberately frustrating your efforts to extract yourself from the platform.

Just not worth it.

AVOID! They have held my money since November 2017 and my net return is 1.29%!!! 32% of my funds are still waiting to be lent as of April 2018. Terrible customer service, they do not respond to support emails at all I am concerned that I will not be able to retrieve my capital.

Update: They are also unwilling to pay £25 cashback that I am due by being referred originally. I have begun withdrawing my capital and expect to barely break even. Do not make the same mistake I did, you cannot trust these people with your money!