Involegal Reviews 

I wish I could give 0 stars or lower. Such a nightmare. Natwest instructed them for my remortgage, which is already late by a month, meaning I have to pay higher charge to my previous lender.

Secondly, you probably can get hold of a ghost but not this team. I have been on phone for more than 30mins on numerous occasion with no luck. I am surprised how they are still surviving their business with so many negative reviews.

Terrible service. They write to and e mail me but NEVER respond to my e mails or answer my call, just have to listen to a recorded hold message for over 20 minutes and then the call disconnects. I hope this level of service is reflected in the bill. Why is zero stars not an option?!

Nothing different to share from every other review on here
Do not answer phones or emails
Total lack of information - totally disillusioned with the whole process
Surely more information about timescales etc could be made available via the website or all of the email addresses people have provided.
Causing unnecessary mental stress to people in the build up to Christmas

Very disappointed and feel like writing this review will make no difference but I am in the same boat as everybody else. 3 months since I started my remortgage application & sent all the forms requested in a timely manner to have no correspondence at all from involegal. I am about to pay a variable rate with current lender and cannot get in touch with anyone regarding my case. Wishing I had used a different lender to remortgage with! Very stressful especially with the financial stresses of the Christmas period! Advise everyone to avoid involegal and avoid disappointment.

The customer service is STAGGERINGLY bad. Misspelled my name on my cheque. And here is what happens when you call to try and sort out their ineptitude. No one answers the phone. You have to wait half an hour, at which point you can leave a voice message. They then don't reply to your message. Then you call again and they don't answer and after an hour you leave a message that they don't respond to. And so it goes on. I've ended up getting someone else to take over and contact them on my behalf. If I could award zero stars I would.

Absolutely horrendous. My remortgage took weeks to complete, I ended up paying SVR on my current mortgage lender, spent over 6 hours on hold in total - didn’t actually speak to anyone.

The joke of it is, after I completed (I only realised this by seeing my mortgage on my Natwest app), I then received 2 further letters from involegal to say my paperwork was wrong and there was an issue. Even though I’d already completed. What a shambles.

I can confirm by way of 'Live Chat' communication today that NatWest are no longer placing conveyancing instructions via 'LMS' with Involegal!

We've also had it confirmed & assured that "Involegal WILL pay compensation" on the group of complaints (clas complaint) that we've mounted on behalf of our clients!

Bad is to good a score, mortgage completed two weeks ago no balance of funds forwarded to me, cant get in touch with them contacted my bank and I am told they have 21 days to respond that is on top of the two weeks I have been trying, and the bank cannot tell me what happens if they do not reply. I have informed the bank I will be in my branch to make an official complaint as they are my lender and wont be paying interest on any monies I have not received.

We are also very frustrated. Our remortgage should have completed on 1st Dec. After numerous telephone calls & emails still no further forward. Despicable Customer Service! Why would a trusted lender Natwest use these unreliable solicitors?
Nightmare for all concerned.

From the very beginning we had appalling service from Involegal whilst remortgaging. They missed our completion date and so we were forced on to a variable rate. Finally completed, but they now owe me over £1,100. This has been dragging on since September and as far as I am concerned, this is now theft! I have lost hours of my life being put on hold for a minimum of 30 minutes, to then be forced to leave a message. They have never once returned my call or responded to a single email. I will never remortgage with Natwest again if they continue to use these charlatans.

Terrible communication from Involegal. Very surprised that a large company like NatWest is using them. They seem completely incapable of managing the workload, lose documents and don't answer the phone. Should have been a simple remortgage but these fools are making a three course meal of it. Avoid.

Please do not use them or any firm that uses Hugh James. They seem to say what they like to get you off the phone. They never reply to emails or calls. Our mortgage has taken 8 months to COMPLETE! The amount of stress and worry they have caused at no end. Even today, on our ment to be completion day they are being very slow in transferring the monies leaving a family with a very young baby, without anywhere to go!

one star only because it is impossible to give Zero.

take forever to answer the phone, totally ignore correspondence - how hard is it to change Mrs to Ms? now have sent a cheque not only to the wrong names, but to TWO names, one of which is WRONG, and of course cheques can only be paid into bank accounts in those names.

I hope they provide better service to the people paying the bills.

Involegal are an absolutely terrible company to deal with. They have dragged out our remortgage for three months already and we are nowhere near being finished. They ask us for things we have already sent them, have not sent us a copy of the mortgage deed they want us to sign, and they do not answer their phone. Natwest should be ashamed of associating themselves with these absolute cowboys.

I suggest to all those who haven't had their case resolved yet to write a complaint letter to the CEO of the lender (the bank) who commissioned Involegal. The information is public knowledge. This may resolve your problem and if enough people do that, the bank may stop using this firm. Good luck

Terrible company and on reading the reviews, I'm saddened and even more frustrated to see that I'm not the only one suffering. The complete lack of communication and customer care is absolutely appalling and if you are in a backlog situation then you should apply as much resource as possible and assure customers. People are waiting on these mortgage completions so as not to pay higher mortgage rates with existing providers, I am paying way more on a monthly basis. I have also tried calling and get cut off. They never respond to emails, even a complaint email I raised over a week ago. It's as if they don't care or they are such a mess they can't get out of it. It is the worst dealing I have ever had with a company and Natwest also need to take responsibility for choosing them as a supplier, I am sure that they are paying them a handsome sum for the legal work.

Abosolute Diagrace
I spoke to Gareth Marks last Friday 6th December and me he was the operations manager and gave me his direct email address and that if i emailed him Monday he would give me an update.
i have emailed every day this week to no avail and have not recieved a single reply I then got a call from a colleague of his who also cant reply to emails.
This firm are a disgrace and are responsible for a lot of people suffering financial hardship and should be stipped from taking on any new business.
They dont return calls or emails and becuase they are given business on plate by lenders couldnt care less about providing a quality service

They are the worst firm i ever came across. Shameful for Natwest they still using them. Wish i had option to give -5 star

Worst customer service I have ever experienced. Never contacted us. You can never get through to speak to someone. Took months to complete. Dont use involegal solicitors unless you want a lot of stess! I will never ago and wish I never had.

It’s a shame that I have to even give 1 star! This company is truly awful. A remortgage has taken nearly 5 months. Costing me hundreds in interest payments to my current lender.

If you try and call them you cannot get through, EVER! Spent days upon days trying to get through. When you’ve been on hold for 30 minutes you get a automated message saying they will call you back, which they don’t. Spent a solid day with my mobile on charge and on hold, everything I got timed out on hold of ring again. And even then I could t get through.

It would seem even the simplest task cannot be completed. I was sent confidential documents for another remortgage in a town over 200 miles away. Luckily I’m a honest person and simply shredded them, however the details on the form could of easily be used for dishonest fraud.

Over all I would avoid at all costs! I wish I had.