DOUGLAS Reviews 

Now that I’ve read other reviews in Google, I see that several customers have complained about the unprofessional behavior of the staff at Douglas Hannover Georgstraße which doesn’t surprise me! I strongly suggest that the company take this issue seriously and train their employees to treat customers professionally rather than letting personal attitudes interfere. Otherwise, more people like me will end up removing Douglas from their list of favorite stores. Here’s my experience:
In mid August 2025, I purchased a 30 ml bottle of Chloé Eau de Parfum from this store. Unfortunately, I was not satisfied with the product, as the scent lasted no more than 10 minutes on my skin! One week later, I returned to the branch to explain my concern and to request a reimbursement. Unfortunately, after an unfriendly conversation with the branch manager, she told me to “throw it away.”
As a result, I disposed of the perfume in a trash bin inside the store and left. Shortly after, security called me back, and the manager came outside. In a rude manner, she placed the perfume in my hand and repeated that she had told me to throw it away outside, not in “her store.” When I responded that this was not a polite way to treat a customer, she repeated the same remark and finally told me: “Don’t come to Douglas anymore.”
I contacted the customer service but I realized the people in the store completely denied the incidence and they ignored my request to check the cameras. Last week I contacted Verbraucherzentrale Niedersachsen. They advised me to make the incident public so that the store might finally stop denying what happened and acknowledge their employee’s mistake. I do not recommend visiting this branch because the manager is highly unprofessional, and if you’re unhappy with a purchase, you could end up experiencing the same kind of situation I did.

I bought Sensai moisturizing emulsion in a store in Munich, but when I opened it a few weeks later, the bottle was broken. The store requires you to come to Germany for a replacement, but I live in Switzerland and this is too inconvenient. I contacted Sensai and Douglas, but they redirected me to the store. I would like to find a solution - for example, an exchange or a discount.
The store refused to help me. I have been communicating by correspondence for more than 3 weeks.

I was asked to come to Germany to the store, I arrived, but they told me that they wouldn’t help me, I traveled 2 hours! Then I wrote about this and they told me that the check I had a month ago was no longer valid. I am indignant at how you can mock me like that. They told me that I had to check it in the store!