IRIS Reviews 417

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product's ability to digitize hardware efficiently and professionally, with many highlighting its speed and ease of use after initial setup. The OCR function is frequently praised for its accuracy, especially with standard text, and the overall functionality of the product meets expectations for many users. Reviewers appreciate the product's effectiveness for scanning various documents, including tax receipts and sheet music, and its capability to convert PDFs to Word documents seamlessly. However, some people were dissatisfied with the software, citing issues with editing options, difficulties with installation and activation, and an unorganized user interface. There are also mentions of the app not supporting tablets and problems with the software not recognizing the scanner or failing to function, leading to frustration for some users. Additionally, a few customers noted challenges with scanning items due to reflections, difficulty keeping items flat, and an outdated connection port.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its functionality and ease... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding the product easy to use and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction with the product's... See more

Application

People report negative experiences with the app, citing issues where the software repeatedly fails or stops... See more

Website

Clients share negative opinions on the website, with many finding it annoying and requiring too many clicks... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The IRIScan Desk 6 Pro and it´s software can really help a lot to get hardware digitized into a computer memory. The competition by smartphone cameras is quite a challenge nowadays but using the IRIS... See more

Company replied

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied


Company details

  1. Software Company
  2. Printer and Scanner Store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

IRIS Book Wifi not supported by Readiris Pro 16 16.0.2 Build…

I have Readiris Pro 16 16.0.2 Build 12030 and found that IRIScan Book Wifi 5 is not listed as one of the supported scanners

None of the instructions list using Pro 16
only Readiris 16 which cannot be downloaded

November 29, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Ray, thank you for your opinion. Can you tell us more about it so that we can help you? However, if you wish to discuss it, we have transferred your message and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

One feature lacking?

I was surprised to find that there does not seem to be a way to create multipage documents. You will always get n separate files which you need additional software to assemble. I would think this was a core requirement - even my ancient all-in-one knows to do this with one click - so perhaps I am missing something. The manual is definitely addressed toward Windows, which I am not using. Mechanically all is well, speedy and accurate.

November 7, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Katherine, thank you for your positive and constructive feedback!

Rated 4 out of 5 stars

IRIS SCAN Executive - easy to setup and use.

I have used the IRIS software for a while now and also some of the hardware. The latest Executive scanner was simple to set up and use. I find it useful when I travel. My only suggestion is that the various software included with the product be downloadable in sequence - automatically by default. If I want to download the software manually if I choose.
However, I need a little more time to actually experience the scanner and the quality of the out put.

November 1, 2022
Unprompted review
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Reply from IRIS

Hello David, thank you for your positive feedback! We appreciate and thank you for the time you took to write us your testimonial

Rated 1 out of 5 stars

I am very disappointed with the product…

I am very disappointed with the product which scans very badly. very disappointed with after-sales service which does not respond to my many e-mails with the request for return and refund. I am about to return the item on my own and I hope that I will be reimbursed.

November 22, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello and thank you for your opinion. Can you tell us more about it so that we can help you? However, if you wish to discuss it, we have transferred your message and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

Good scanner, confirmed by Ukrainian army :)

Good scanner which allow to scan really big images (A0), but with big distortions. Anyway it's very helpful when You need to digitalize some image.

October 1, 2022
Unprompted review
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Reply from IRIS

Hello Dmytro, thank you for your positive review !

Rated 5 out of 5 stars

IRIS At the Rescue

My office Scanner was unable to perform (technical difficulties). It happened at a time when I was hard-pressed to scan documents and send them via email.

I suddenly remembered that I have the IRIS. It scanned all the documents in PDF, and I was off the hook. I sent all the documents seamlessly.

I path myself on my shoulder for have IRIS in reserve.

October 26, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Brady, thank you for your positive review! We thank you for the time you took to write it and we are really happy to read your testimony, thank you

Rated 1 out of 5 stars

My problem was not solved

My problem was not solved. Installation sitll not possible.

Scan-Results of IRISScanBook 5 are very pure. I have tried to scan a sheet of stamps and the scan is not usable.

Waste of money

October 13, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello and thank you for your opinion. Can you tell us more about it so that we can help you? However, if you wish to discuss it, please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 5 out of 5 stars

Fantastic piece of equipment.

Fantastic piece of equipment.
Verry easy to use!
Good quality of the end result!
If you need a portable scanner This is what you need!

October 18, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Marc, thank you for your positive review! We thank you for the time you took to write it and we are really happy to read your testimony, thank you

Rated 5 out of 5 stars

Easy to use

Easy to use. Quality output.

October 10, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Kurt, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Clarity is excellent

September 26, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Glen, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Off to a Great Start.

Off to a Great Start.

So far, we're thrilled with the image quality, the lighting, the ability to auto-straighten text, the speed, and the ability to scan two pages at once.

September 22, 2022
Unprompted review
IRIS logo

Reply from IRIS

Thank you for your positive review !

Rated 3 out of 5 stars

Can't be used with Mac OS big sur and later but good for PC

I think the Iriscan mouse is a very useful tool. It would have been almost perfect if it worked with Apple environment (even after MacOS 10). That is a pity that it doesn't work with Big sur or later.
But what I've seen when used with PC seems really great.

September 24, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your review! We appreciate and thank you for the time you took to write us your testimonial. Please let us know how to make the experience perfect, we would be delighted

Rated 5 out of 5 stars

I scan receipts and invoices in…

I scan receipts and invoices in coreldraw... autocrop is amazing. I m ready for the next iris product. ;)

September 7, 2022
Unprompted review
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Reply from IRIS

Hello Charidimos, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 4 out of 5 stars

I Miss Some Features in the Mac OS Software

Ordering, packaging, and shipping were all excellent. I am also pleased with the scanner itself, for the most part. I am, however, disappointed that some features that are documented for the Windows version are not present in the Mac version. Some, such as a "Crop" function seem pretty basic.

September 2, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello and thank you Brian for your positive feedback. Can you tell us more about it so that we can help you? However, if you wish to discuss it, please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

Scanning books is not as good as I thought.

In scannen van boeken is minder goed als ik gedacht had.
Scanning books is not as good as I thought.

August 28, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Joachim, thank you for your review! We appreciate and thank you for the time you took to write us your testimonial. Please let us know how to make the experience perfect, we would be delighted.

Rated 4 out of 5 stars

Most everything works great

Everything works great. Once exception. the conversion of the scanned word to the Word Document had more errors than I expected.

August 15, 2022
Unprompted review
IRIS logo

Reply from IRIS

Hello Timothy, thank you for your review! We appreciate and thank you for the time you took to write us your testimonial. Please let us know how to make the experience perfect, we would be delighted.

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