IRIS Reviews 417

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product's ability to digitize hardware efficiently and professionally, with many highlighting its speed and ease of use after initial setup. The OCR function is frequently praised for its accuracy, especially with standard text, and the overall functionality of the product meets expectations for many users. Reviewers appreciate the product's effectiveness for scanning various documents, including tax receipts and sheet music, and its capability to convert PDFs to Word documents seamlessly. However, some people were dissatisfied with the software, citing issues with editing options, difficulties with installation and activation, and an unorganized user interface. There are also mentions of the app not supporting tablets and problems with the software not recognizing the scanner or failing to function, leading to frustration for some users. Additionally, a few customers noted challenges with scanning items due to reflections, difficulty keeping items flat, and an outdated connection port.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its functionality and ease... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding the product easy to use and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction with the product's... See more

Application

People report negative experiences with the app, citing issues where the software repeatedly fails or stops... See more

Website

Clients share negative opinions on the website, with many finding it annoying and requiring too many clicks... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The IRIScan Desk 6 Pro and it´s software can really help a lot to get hardware digitized into a computer memory. The competition by smartphone cameras is quite a challenge nowadays but using the IRIS... See more

Company replied

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied


Company details

  1. Software Company
  2. Printer and Scanner Store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I'm very satisfied with the Iriscan pro…

I'm very satisfied with the Iriscan pro 6. I scaned a book with more than 1000 pages in an hour. At the end I could also change the language and that it could be readable.
It would be a nice option if I could scan a text and it would translate the whole text where it is in a book, leaving the images at the same place.

February 1, 2026
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Overall

Overall, I'm very satisfied. Too bad it doesn't scan text in columns that way to create text. The reflection is also a problem.

February 3, 2026
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

Easy to use product

Easy to use product. Only i mis one item in it. Thats is to hold a paper straight to the lens. I hope they make it! I make it now but thats not how it used to be i think. I can not let see a picture. But its very simple to make it! Mabey you can contact me?

January 5, 2026
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! However, if you wish to discuss it, do not hesitate to send us a private message on our social networks, we would be delighted to help you !

Rated 5 out of 5 stars

The variety and breadth of editing…

The variety and breadth of editing options for the PDF or scanned documents. Menu of options relatively user friendly requiring little instructions to utilize.

December 26, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 3 out of 5 stars

IRIS is too pushy

IRIS is too pushy: thus, the 3-star rating.
Why are you pushing for a rating so soon after my purchase of the software?
I may not have had a chance to even try
out your software.

Too pushy; too soon.

December 26, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your constructive opinion. We are sorry to read your problems. However, if you wish to discuss it, do not hesitate to send us a private message on our social networks, we would be delighted to help you !

Rated 4 out of 5 stars

its a little confusing when save to…

its a little confusing when save to files at first, and adding files like 5 at a time the 17th addition was easier controlling the files that belong together

December 26, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 3 out of 5 stars

Have not used it yet

Have not used it yet.
I wanted to get the newer version for when I need to occasionally use it.

December 25, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your constructive opinion. We are sorry to read your problems. However, if you wish to discuss it, do not hesitate to send us a private message on our social networks, we would be delighted to help you !

Rated 4 out of 5 stars

I like this company's major business

I like that this company's major business is documents scanning and conversion

December 9, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

The recognition speed and accuracy are…

The recognition speed and accuracy are impressive, but the user interface is not well organized.
It could be better structured in numbered and ordered steps for
1) text zone analysis
2) recgonition
3) text correction
4) export

December 17, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

So far it has met all my expectations

So far it has met all my expectations. I haven't used all the features but for simple picture scans and documents, it is awesome. I had a different brand and sent it bac. I purchased 2 different brands ibcluing this one, sent them both back then bought this one again on my work account and I love it.

December 11, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

Very fast and accurate software.

Very fast and accurate software.
Possible improvements: ensure that scanned documents are automatically straightened (often clicking on the icon straightens the document even though the option should be automatic) and provide a preview of the size/quality of the exported PDF file so that quality and size can be balanced before saving.

December 16, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 3 out of 5 stars

Good product , but has some shortcomings

Delivery time was as promised, so no complaints there.
The product is good, but the digital zoom falls short of my needs, so I have to use also the built-in magnifier in Windows 11 on top of the zoom in the product.
I also purchased the ReadIris Dyslexic app, and was very disappointed to find that it doesn't support the Hebrew language as the document language, even though other ReadIris products do support Hebrew, such as ReadIris PDF.

December 2, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Had a little trouble installing

Had a little trouble installing the new software and activating it. Didn't have time to research but when I tried again today, 2 weeks later, everything worked and I was able to activate, register and use the upgraded software.

December 2, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

The product works wonderfully

The product works wonderfully and is very useful to me. The Iris scan desk is a technology worth having for anyone who wants to scan dozens of pages in such a short time and with "photographic" quality.

November 18, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 1 out of 5 stars

Janky hand scanner / Horrible Bloat ware

I originally bought a hand scanner. It function OK. The paper would often go sideways and you would have to finagle it. And that's when I started using the PDF software. I bought the paid for version because. I needed to be able to Scan the text in order to translate it because I lived in both South America and Germany. So before my German was any good, I needed to scan and translate documents. They upgraded the software yearly without Actual benefits. The only thing that ever changed was the user interface got more difficult as they tried to lock you from the Documents. It tried to make it so that you had to interface all of your PDF documents through the app itself. It was highly annoying. Then the software In a pay per year annual fee, which they basically charged you the same price for the software every year anyway so but it was annoying that now it was a subscription. They also moved the ability to scan the text into the higher tier of the subscription, so I had to pay for a pro upgrade in order to get a feature I had been using. I eventually gave the scanner away as it was more of a hassle than it was worth.

But the software was nothing more than. A scam for anyone who did not have some way to scan text. Thankfully, now it is more widespread. You need to use it for a while because I am a creature of habit, but eventually it just stopped working and wouldn't even boot on my computer.

Thankfully now I won't have to pay an outrageous amount for janky software that runs poorly and always tries to gouge for more money.

November 3, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your opinion. We are sorry to read your negative experience. However, if you wish to discuss it, we have also transferred your message to the support team and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 1 out of 5 stars

The access to the proper application is…

The access to the proper application is not gavent. The key access is not offered.
Quality of printing not good
Pdf only one page to another.
Very disappointing

October 9, 2025
Unprompted review
IRIS logo

Reply from IRIS

We are sorry to read your negative experience. However, if you wish to discuss it, we have transferred your message to the support team and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 1 out of 5 stars

The software is not working with Win 11…

The software is not working with Win 11 Pro.
PC AMD Ryzen 7 - 16 GB RAM
I have just changed PC and the software in the old one with Win 10 worked well.
PC InteI Duo - 4 GB RAM

September 18, 2025
Unprompted review
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Reply from IRIS

Hello, thank you for your constructive opinion. We are sorry to read your problems. However, if you wish to discuss it, do not hesitate to send us a private message on our social networks, we would be delighted to help you !

Rated 4 out of 5 stars

Big progress to former versions

The pen has an impressive range of capabilities.

What could be better: The voices have an overall asian accent, it would be nice if they were more native.

September 1, 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

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