IRIS Reviews 417

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product's ability to digitize hardware efficiently and professionally, with many highlighting its speed and ease of use after initial setup. The OCR function is frequently praised for its accuracy, especially with standard text, and the overall functionality of the product meets expectations for many users. Reviewers appreciate the product's effectiveness for scanning various documents, including tax receipts and sheet music, and its capability to convert PDFs to Word documents seamlessly. However, some people were dissatisfied with the software, citing issues with editing options, difficulties with installation and activation, and an unorganized user interface. There are also mentions of the app not supporting tablets and problems with the software not recognizing the scanner or failing to function, leading to frustration for some users. Additionally, a few customers noted challenges with scanning items due to reflections, difficulty keeping items flat, and an outdated connection port.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its functionality and ease... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding the product easy to use and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction with the product's... See more

Application

People report negative experiences with the app, citing issues where the software repeatedly fails or stops... See more

Website

Clients share negative opinions on the website, with many finding it annoying and requiring too many clicks... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The IRIScan Desk 6 Pro and it´s software can really help a lot to get hardware digitized into a computer memory. The competition by smartphone cameras is quite a challenge nowadays but using the IRIS... See more

Company replied

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied


Company details

  1. Software Company
  2. Printer and Scanner Store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent scanner but needs full software for Mac

Purchase was complicated because I didn't know the customs payment magnitude. Clearly UK is a secondary market.

Product is excellent, but less provided for Mac users. I hope the software will be updated.

Having a clearer source of the main instruction book would have been helpful.

August 6, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello David, thank you for your positive feedback!

Rated 5 out of 5 stars

Great quality and really useful

Great quality, easy to use, I only needed a mouse but by chance found this one also scanning, a perfect product according to me.

July 29, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Naddy, thank you for your positive feedback!

Rated 5 out of 5 stars

Compact and good OCR

Powered by the laptop USB and very compact scanner. Easy to setup and use and supplied with good OCR software.

February 9, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Francois, thank you for your positive feedback!

Rated 4 out of 5 stars

IriScan desk 6 pro is pricy and solid

The IriScan desk 6 pro is pricy, but I wanted a great solution for scanning physical books to word documents. This product works very well for this. The result is approximately more than 95% correct in my language, which is good.
The construction is robust in metal and the usb connection is also solid.

July 1, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Erik, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Scanner's Dream!

I am excited to have the ability to scan books that I cannot lay flat! It was easy to use and I found helpful tutorials on YouTube!

June 30, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Vanessa, thank you for your positive feedback!

Rated 4 out of 5 stars

Works wonder well

Works wonder well! Flexible to put up on your desk or elsewhere and although it coinsidentally is a gem of a lamp to read under as well, the lighting sometimes stays too bright in one spot of the scanned image.

July 6, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Klant, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 3 out of 5 stars

Very good hardware and software.

The hardware and software are first class. I can not give 5 stars because one simple thing: how to turn the light on. I couldn't find any reference to the light in the instructions or on line. I was not looking for a physical switch but a software one. I finally took the scanner in my hand and studied it. I then found the switch. It is not obvious at all. The problem was solved.

June 22, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Robert, thank you for your opinion. We are sorry to read your negative experience. However, if you wish to discuss it, we have transferred your message and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 5 out of 5 stars

My experience is at beginning and I have a question...

My experience is at beginning, but until now seams to be very good. The only doubt I had is if it is need to acquire a new software, or if at the instalation it came with the newest available. The question is due to the fact I received one week after the purchase an advertising annoucing a new software for PDF use with the Iris desk scanner 6?... Thanks Aloyzio

June 12, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Aloyzio, thank you for your positive feedback! We appreciate the time you took to write us your review. Regarding your question, no additionnal software is required. Only the one(s) provided within your purchase is needed. Other ones are optional

Rated 3 out of 5 stars

It would have been easier setting up if…

It would have been easier setting up if your company had tech support contact via phone. I really appreciate it when a company cares enough to have support staff to help with new installation and problems by phone. If I had not had Total Tech Support from Best Buy, I would have not been up and running.

I also had questions about the scanner before buying it and I had to call B&H photo to get answers to my questions.

I have typically found online chats for all companies that use this as a vehicle to communicate with both prospective and current users pretty useless.

May 15, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Lynda, thank you for your opinion. We are sorry to read your negative experience. However, if you wish to discuss it, we have transferred your message and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

I already used Iris OCR software.

I already used Iris OCR software.
Now I am starting use IRIScan
Very nice product, but not fully "easy to use".

June 2, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Gilbert, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 4 out of 5 stars

The product is of remarkable quality

The product is of remarkable quality
But
It would be nice to have a more complete userguide: with the current trend, we're sending rockets in with the 3 cm by 4 cm userguide, in 42 languages.
I may have made a mistake, but I thought I was buying a Readis iris + scanner pack.

May 29, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 4 out of 5 stars

First tests worked well

Arrived on time. Packaging was good and set up straight forward. First attempted to use on a printed edition of Encyclopedia Brittanica to see how well the software dealt with the thick volume and curvature of the page. Worked OK but was hoping it might have worked better.

May 9, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 4 out of 5 stars

user friendly

I didn't find any negative aspect, dimensions, control, connectivity all together make up your good product

May 26, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Jan, thank you for your positive feedback!

Rated 1 out of 5 stars

Very poor support.

I have not been able to get the product to work and have unfortunately not been able to get technical support or help of any kind to overcome whatever the problem is.

May 8, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Ben, thank you for your opinion. We are sorry to read your negative experience. Can you tell us more about it so that we can help you? However, if you wish to discuss it, we have transferred your message and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

I purchased a Desk 6

I purchased a Desk 6, not a Desk 5. I am having trouble figuring out how to convert a simple PDF to Word. Can someone help me?

March 22, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Susan, thank you for your review and positive feedback. Nevertheless, can you tell us more so that we can help you? However, if you wish to discuss it, we have forwarded your message and invite you to contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us

Rated 5 out of 5 stars

IRIScan Desk Pro 6

1. Shipped quickly but did not get accurate tracking and notification from shipping company about delivery.
2. Newer software version that allowed plugging in without a restart.
3. Much higher resolution (20M pixels that made more accurate OCR conversion to readable text.
4. Great center of book curvature readability IF you center book on binding line with little skew.
5. Overall, highly recommended for those scanning books (I used 10mm thick glass plates with no direct lighting to block reflection and to minimize book damage).

February 28, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Scott, thank you for your positive feedback! We appreciate the time you took to write us your review

Rated 5 out of 5 stars

Easy Start !!!!

It was just starting with the easy instalation and setup. Working is very easy and comfortable. Its a fun working with this System.

February 24, 2023
Unprompted review
IRIS logo

Reply from IRIS

Hello Siegfried, thank you for your positive feedback! We appreciate the time you took to write us your review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look