iRobot Reviews 

We have had a Roomba for just over a year. In that time we have had 2 software failures and now an overheating and melting of the contact charging points. Customer service are good in that they have replaced the roomba each time but they are soooooo slow. We have been without a Roomba for quarter of a year on this occasion while we still wait for them to send the replacement. I would not buy from Irobot again because of this experience.

Do Not BUY!!!
I purchsed The self emptying model with the so called mop. My last Roomba was excellent but after over 8 years of service it just wore out after two rebuilds.
The new unit was bad out of the box and it took over a month to get it replaced and it took a credit card dispute to get it done.
The replacement unit is terrible with little to no suction and it leaves behind lots of small debris. The unit also runs into items so hard it will tip over items or knock them off of end tables. The unit hits dinning room chairs so hard it will move them a full inch. These chairs are made of Cherry wood and are very heavy. Talking with technical help they told me I would have to create no go zones for the robot ?? What ! So I basically have to reprogram the unit with a lot of no go zones.
This is the worst purchase I have ever made, Very
frustrating with no resolution. My original I robot was so good, What a shame.

I bought a Roomba back in 2022. It worked well until recently when it just stopped running. The website said the contact between the trash bin and the rest of the vacuum was probably faulty and to order a new bin. When I tried to order the part, I found it absent from the iRobot website. I found it on Amazon and ordered it, but after I waited for two months, I got an email saying the part is no longer available. So now I have a robot vacuum that is worthless and has to be discarded. Never again.

One of the worst hoovers I’ve ever used. I bought the j7+ and really regret it. It cant find home at all. This is my 3th robot. Never agoin iRobot.

One of the worst hoovers I’ve ever used. I bought the j7 and really regret it. The website is full of glowing reviews, but I honestly don’t know how they got those — especially when so many real users seem to be saying the same negative things. I wish I had checked here before buying.

It barely picks up anything from carpets, and on hard floors, it leaves random spots untouched after a full cycle. I often have to run it again, which just ends up costing more money. The bin is another huge issue — it fails to empty itself about 9 times out of 10.

As for the mop function… it’s basically a damp cloth being dragged around doing absolutely nothing. Truly one of the worst purchases I’ve made — and to make matters worse, I can’t even sell it because no one wants it.

If I could give less than one star, I would.

I bought the Roomba Combo j9+ expecting premium quality from a premium brand. Instead, I got a faulty product and some of the worst customer service I’ve ever experienced. This is the second time I’ve had issues with this robot in less than a year.

I opened my complaint on 11 January 2025, and only after several emails and delays did they finally offer a repair. The repair process was slow and confusing: I didn’t receive the shipping instructions from their third-party repair company (Enfinitec) until weeks later, and then the label didn’t even work.

After back-and-forths and more delays, the robot was only picked up on 11 February, and the repair didn't even start until 17 February. That’s already over a month after my complaint.

When I followed up again in March, they finally admitted to delays and agreed to send a replacement. But guess what? The product is out of stock, and as of April, I still haven’t received a replacement. That’s over three months with no working product and no refund.

I’ve been more than patient, but this whole experience has been completely unacceptable. The product failed, the support failed, and iRobot has done nothing to make up for the time, stress, and inconvenience they’ve caused.

Do yourself a favor: don’t buy iRobot. Expensive product, unreliable build, and support that’s slow, disorganized, and completely out of touch.

Worked fine for 3 weeks. Now it drops WiFi and it’s not a simple procedure to reconnect. However, once it connects then it won’t access the cloud and the app crashes so you have to start over. Spent hours on this, customer service not any help. Bought at Walmart. Will try to return it. It’s crap.

Waste of money. Zero support. My Roomba Combo misses whole rooms, cleans other rooms multiple times in one session or spends half an hour cleaning one square meter of a room. It doesn't clean the edges of rooms. The automatic start when I'm out feature doesn't work. I've had zero support. I live in Malta. iRobot UK refuse to deal with me and keep referring me to the iRobot Italy website which is in Italian.

This company have taken my money for a cleaner and sundries Order no UK00139517. They have emailed me to say it has been delivered and to enjoy the product! The UPS tracking shows they had an issue exporting from Holland and it was sent back to them in Holland. No sign of it here in UK! I have not received it. In addition, their Customer Services are absolutely non- existent. They do not reply to emails OR answer phone calls. So please avoid at all costs. They take your money but do not deliver the items. I can see that it’s going to take a battle to get my money back. Avoid avoid avoid.

Purchased my robot less than 3 years ago and parts are no longer able to be replaced for this model which has resulted in my robot now not able to function, I paid £1000 for this hoover, a Dyson would have been less and offers 5 year warranty and replacement scheme! iRobot make you purchase a new product. Irobot have been extremely un helpful taking lengthy period to reply and offering no support. Will never purchase again.

Poor customer service
They have had my robot hover for nearly 2 months and will not fix and send it back as they agreed! They also agreed to send me a new robot and then back tracked and said they can’t ! They do not come back to you I am having to chase every week !

iRobot J7. Received Dec 2024. Began using mid Jan '25. Took inordinate amount of time to clean 3 rooms, all hardwood, mostly open spaces with normal furniture. It routinely takes 4-6 hours, sometimes longer. Contacted support several times. Deleted and remapped several times leaving all settings at factory default. Same results. Shipped back to iRobot for "warranty repair" late Feb. Got it back 1st week of Mar. Similar results, plus periodically failed to locate the base. Contacted support again. Was told to "run it more frequently" so that "the floors would not be as dirty." They were never very dirty. In fact, before the final run of the area, the floors were thoroughly cleaned with a conventional vacuum. Relocated the unit to a small, seldom used area on a different floor ... essentially 2 open hallways. It adequately cleaned that area in about 10 minutes. Conclusion: it probably handles SIGNIFICANTLY smaller spaces satisfactorily. Returned product to Costco Mar 12, 2025. Very disappointed in product performance. Customer support was very polite and easy to reach, just not very effective.

It was on offer and newspaper gave good reviews, but I hadn't looked at Trustpilot....
Order for first iRobot date 27.11.2024. Today is 10.03.2025 and I'm awaiting for a UK plug for the replacement.
Customer services quite rigid, reading off the script so they sound like robots themselves. Tried to save time by sending email but they didn't read the email and sent an answer that didn't relate to the question. New replacement sent after very long wait (waiting for stock to arrive....) Now waiting for a cord so I can attach it to the mains. Hope to get it working before the 4 months are up.

Bought an iroomba 7+ in April 2024, have had 3 replacement machines so far (melting charging contacts) and am still waiting for a resolution 3 weeks after retuning the latest machine. Rubbish product. Rubbish service! Not happy! Just want a refund as requested. They had been warned that unless a resolution was forthcoming then negative reviews would be left….

Aftercare customer care is terrible.

I had a faulty wheel requested a replacement as in warranty period and they confirmed it was sent 3 weeks after making the enquiry. HERES THE PROBLEM I am now 3 months and still no delivery.

Emails sent and response does not resolve the problem.

Bad after service received from iRobot. What is happening it used to be excellent but now using another company for repairs and very poor communication and response. Reported my M3 cleaner not working in January, slow response and sent for repair but still the same not working. Had irobot vacuum for 7 years and good but this company doing servicing for them is not good. They sent cleaner back to me with no communication didnt know if repaired or not and it doesnt work. I have a spine problem and need this cleaner to do my floors. Going to try and get my money back as was under guarantee when stopped working. Shame i robot wont buy your products again there are plenty of competitors now who may have better service records.

Stay away from this product. It keeps getting stuck, it suddenly stops, it bumps on everything, it avoids rooms for apparently no reason, it doesn't charge, it gives continuous issues and the troubleshooting guide is useless. I wish I had never bought this faulty product!

Robot was faulty on arrival.
Send it off for repair. Chased them after a few weeks and a few weeks after I was told they were unable to locate my repair so sent me a new one.
The new one they sent me was not the same model or compatible with the bin they sent me. Asked for the correct model to be sent but I've been waiting a week for the "escalation" to go through

Asked for a refund and was told I'm outside the 30 day window so they can't do that...

Phone service is unhelpful as all they can do is escalate it their side and there is noone to speak to who can help

Avoid this scamers ,after 3 months my irobot stopped working, informing them for the 7th time that the irobot still not working , these idiots asked if we had a floor. The situation ended with a court claim.AVOID THIS SCAMERS!

I have an i7+ vacuum and base and when it works it's great, however it developed an issue and wouldn't return to the dock and ended up with the battery dying as it tried finding it's way back. I reported this issue and of course I'm outside of warranty so I got an estimate of 400 euro to fix which I agreed with and paid, fast forward 3 months I received my robot back with a different base (used refurbished with visible marks) and it doesn't work, it won't even power on. Dealing with iRobot customer care even by email is horrible, there are huge gaps between people replying and followups taken over by different agents and I'm constantly having to repeat the whole issue over and over again. I will NEVER buy one of there products again, nor will I recommend them to anyone in fact I'll go out of my way to advise others to avoid iRobot.