Myself and my partner used Irwin Mitchell for the sale of my partner's flat and the purchase of a new home. Sarah Martin in the Sheffield office handled both the sale and the purchase and the whole pr... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Throughout a complex and emotional divorce case, Sarah Balfour and Katya Lambert worked tirelessly on our behalf, responding quickly and sensitively at all times. Their knowledge and strategy were fi... See more
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Highly recommend. Nicola at Southampton office was amazing and caring throughout the whole process. Nothing was too much trouble, always asking how dad was and we were kept updated every step of the... See more
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We used Irwin Mitchell for help with an industrial claim. We would just like to pass on our thanks to Irwin Mitchell for their help and assistance with this, especially Nick Wood who helped up along t... See more
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Company details
Written by the company
Irwin Mitchell is unlike any other law firm. Nationally acclaimed, with a strong international capability, we offer a broad range of legal services to national and international organisations and institutions, small and medium-sized businesses and private individuals.
Contact info
United Kingdom
- 0370 1500 100
- www.irwinmitchell.com
4.8
Excellent
13K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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A very good telephone appointment
I spoke to Ellie on the phone. She was very polite and professional. I felt very at ease with her and confident she would do a great job.
April 14, 2026
Unprompted review
Reply from Irwin Mitchell
Good Afternoon Sylvia
Thank you for taking the time to leave your review.
We are pleased to hear that your telephone appointment was a positive experience and that Ellie was polite, professional, and made you feel at ease.
We will be sure to pass your kind feedback on to her.
If you require any further assistance or have any questions, please do not hesitate to contact us.
Kind Regards
Kaye Bowles
Client Experience Expert
Friendly and supportive
Everyone I have dealt with at Irwin Mitchell has been helpful and friendly. Tara has given honest advice and thoughtful guidance through a complex and challenging process.
April 28, 2026
Unprompted review
Reply from Irwin Mitchell
Good Afternoon R Hart
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our team friendly and supportive, and that you received honest advice and thoughtful guidance throughout what you describe as a complex and challenging process.
We will ensure your kind comments are passed on to Tara and the wider team.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards
Kaye Bowles
Client Experience Expert
I went to Irwin & Mitchell for my legal…
I went to Irwin & Mitchell for my legal advice regarding my claim and i spoke to a lovely lady called Jade and she was so helpful and stayed with me throughout the whole process, so helpful and knew how to help me infact the whole team that helped were fantastic from start to finish i would highly recommend Irwin & Mitchell for all legal advice
August 5, 2025
Unprompted review
Reply from Irwin Mitchell
Good Afternoon Mrs Tanner
Thank you for taking the time to share your feedback.
We are pleased to hear that you received such helpful support from Jade and the wider team throughout your claim.
Your kind comments and recommendation are greatly appreciated, and we will be sure to pass your review on to Jade and the rest of the team.
If you require any further assistance or advice in the future, please do not hesitate to contact us.
Kind Regards
Kaye Bowles
Client Experience Expert
Great and attentive service
Great and attentive service. Tara McInnes has been really helpful and kind. Kept us in the loop and always been there to answer questions, offer advice etc. Very pleased
April 28, 2026
Unprompted review
Reply from Irwin Mitchell
Good Afternoon Barnaby
Thank you for taking the time to share your feedback.
We are pleased to hear that you received such a great and attentive service, and that Tara was helpful, kind, and kept you well informed throughout.
We will be sure to pass your comments on to Tara.
If you require any further assistance in the future, please do not hesitate to reach out to us.
`Kind Regards
Kaye Bowles
Client Experience Expert
Excellent negligence litigation team
We had an excellent experience with Laura Ellacott and her team at Irwin Mitchell. Professional, compassionate and caring, and they brought our case to a successful settlement.
April 28, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon CD
Thank you for taking the time to share your feedback.
We are pleased to hear about your positive experience with Laura Ellacott and her team, and that you felt supported throughout your case. We are especially glad to know their professionalism, care and dedication helped achieve a successful settlement.
Your kind comments will be passed on to Laura.
Should you require any further assistance in the future, please do not hesitate to get in touch.
Kind Regards
Kaye Bowles
Client Experience Expert
Abigail has been amazing through out my…
Abigail has been amazing through out my claim, constantly keeping me updated and reassuring me when I struggle with things I don’t understand.. truly believe she will get me the best outcome
April 28, 2026
Unprompted review
Reply from Irwin Mitchell
Good Afternoon Michelle
Thank you for taking the time to leave this review.
We are pleased to hear about your positive experience and that Abigail has been able to support you throughout your claim, keeping you informed and providing reassurance when needed.
To allow us to pass your review to your Case Handler, we would be grateful if you could please complete our request for further information at your earliest convenience. Once received, we will be able to review this and take the next steps.
Thank you again for sharing your experience and for your continued trust in our team.
Kind Regards
Kaye Bowles
Client Experience Expert
Steph Kerr, exceptional Contentious Probate Solicitor
The situation I needed legal help with had some unusual and unpredictable moving parts, so I chose Irwin Mitchell because of their reputation in this field. It became clear from the start what a remarkable solicitor Steph Kerr is: very forthcoming and straightforward with a searing intellect. Steph has repeatedly given time to talk though my concerns and then gone away to reflect and proceeded to whittle down the issues so we could focus on a clear path forward. There is more work to be done on my case, so I will update the review when the situation is resolved. Yet despite much uncharted territory still to navigate I would never have thought we would be in the strong position we are currently in. There are times when I was desperate for the whole thing to move at lightening speed but a thing of this nature needs a steady approach, and there was much painstaking cross checking and consultation with other legal experts in the team - and Steph did that with steely attention to detail while focusing on the bigger picture, for which I am extremely grateful. Steph has been very open in sharing her thoughts and seeking my input as we have inched forward so that I feel very comfortable with the path we have chosen to take. She has also given nuggets of advice above and beyond that have frankly been game changers.
April 28, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon, Wendy
Thank you for taking the time to leave such comprehensive and thoughtful feedback. We’re grateful that you chose Irwin Mitchell based on our reputation and pleased that your experience so far has reinforced that decision.
Your comments about Steph Kerr are very much appreciated. She will be delighted to know that her straightforward approach, attention to detail, and willingness to take the time to explore and refine complex issues have given you confidence and clarity during a challenging and evolving situation. We place great value on careful analysis, collaboration across our specialist teams, and working closely with our clients to agree the right path forward, and it is reassuring to hear that this has been reflected in your experience.
Thank you again for sharing your feedback. We wish you the very best as your matter continues and look forward to supporting you through the next stages of your case.
Kind Regards
Claire
Client Experience Expert
I received outstanding service from…
I received outstanding service from Irwin Mitchell throughout my case. I was supported at every stage of the process, and I always felt informed and reassured. The team demonstrated a high level of professionalism, knowledge, and expertise, making what could have been a stressful experience feel much more manageable.
I would especially like to highlight Thyra Simpson, who went above and beyond to ensure my health and wellbeing were not negatively affected. Her care, understanding, and dedication made a real difference to my experience.
The entire team at Irwin Mitchell was excellent. Everything was explained clearly and with great patience, ensuring I fully understood each step of the process. I was treated with the utmost respect and professionalism throughout.
I would highly recommend Irwin Mitchell and would not hesitate to use their services again in the future.
April 28, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon, RK
Thank you for taking the time to share your experience. We’re very pleased to hear that you felt supported and well informed throughout your case, and that our team’s professionalism and expertise helped make the process more manageable.
We are particularly grateful for your kind words about Thyra Simpson. She will be delighted to know that her care, understanding, and dedication had such a positive impact on your health, wellbeing, and overall experience.
Thank you for recommending Irwin Mitchell and for placing your trust in us. We wish you all the very best for the future and would be happy to support you again should you ever need us.
Kind Regards
Claire
Client Experience Expert
Excellent professional service
Very professional service, quick, responsive and dealt with our case
with expert knowledge of the social care system.
Big thank you to Mathieu Culverhouse for your time and work.
We have used Irwin Mitchell on previous occasions and will always refer back to them in relation
April 28, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon, Gary
Thank you for your feedback. We are pleased to hear that you received a professional, responsive service and that our expertise in the social care system supported your case effectively.
We would also like to thank you for your kind comments about Mathieu Culverhouse. He will appreciate your recognition of his time and work. We’re grateful for your continued trust in Irwin Mitchell and value your willingness to return to us and recommend our services.
Kind Regards
Claire
Client Experience Expert
Excellent service throughout
As a family, we have been incredibly happy with the service provided by Irwin Mitchell. From the very beginning, they have exceeded our expectations at every step. Communication has been consistent, clear, and complex legal terms presented in a manner that have been easy to understand throughout.
Anna Stacey, who was appointed to handle our case, has been nothing short of exceptional. She has been our safety net throughout the entire process, protecting us through difficult moments over the years, and always making herself available to answer any questions we had. Her professionalism, compassion, and dedication made a challenging time more bearable – we cannot thank you enough and for the positive outcome you gained for us, any future worries we had have now been alleviated.
April 27, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon Mr and Mrs P
Thank you for sharing your feedback. We are very pleased to hear that you and your family felt well supported throughout your experience with Irwin Mitchell. Providing clear communication and ensuring complex matters are explained in an accessible way is something we place great importance on.
We’re especially grateful for your kind comments about Anna Stacey. She will be delighted to know that her professionalism, compassion, and dedication helped support your family through a challenging period and contributed to a positive outcome. Thank you for placing your trust in us, and we wish you and your family all the very best for the future.
Kind Regards
Claire
Client Experience Expert
Call with Catriona
I had a call with Catriona which was extremely informative. She took time to listen and gave helpful and thoughtful strategies that Irwin Mitchell could help me with. She was clear with fees and what the work would entail. I would consider using Irwin Mitchell as they seem to be a really knowledgeable and caring firm.
April 21, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon, Hannah
Thank you for taking the time to share your feedback. We’re pleased to hear that your conversation with Catriona was informative and helpful, and that she took the time to listen carefully and clearly explain the options available, including fees and the scope of work. We appreciate your kind comments about Irwin Mitchell and are grateful for your consideration. Should you decide to proceed, our team would be happy to support you.
Kind Regards
Claire
Client Experience Expert
Contentious Probate (ongoing)
Irwin Mitchell are in the process of representing me in a case of contentious probate. All the staff that I have dealt with have been friendly, helpful and professional. The principal, Tara McInnes, has "held my hand" all through this horrific process with calm, knowledgable ease. She has kept us focused and me supported. If you have to go through something like this, then Tara would be an excellent guide.
April 13, 2026
Unprompted review
Reply from Irwin Mitchell
good morning
Thank you for taking the time to share your experience.
We understand how difficult and distressing contentious probate matters can be, and we’re pleased to hear that you’ve felt supported throughout this process. Providing clear guidance, reassurance and professionalism during challenging times is extremely important to us.
Your kind words about Tara McInnes will be greatly appreciated. Tara is deeply committed to guiding clients with care, clarity and calm expertise, and it’s reassuring to know her support has helped you stay focused and supported.
Thank you for placing your trust in Irwin Mitchell. We wish you all the very best as your matter progresses.
Kind Regards
Claire
Client Experience Expert
HAVS claim
I received exceptional service from Irwin Mitchell especially from Satinder Bains and Julia Fieldhouse and team, very professional, explained everything at every step of the way, very easy to get hold of on phone and email and they responded quickly, always did their best for me and cared about my case, thank you Satinder for fighting for me all the way in my claim, I would definitely recommend Irwin Mitchell, many thanks for your excellent service.
April 25, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon
I received exceptional service from Irwin Mitchell especially from Satinder Bains and Julia Fieldhouse and team, very professional, explained everything at every step of the way, very easy to get hold of on phone and email and they responded quickly, always did their best for me and cared about my case, thank you Satinder for fighting for me all the way in my claim, I would definitely recommend Irwin Mitchell, many thanks for your excellent service
Kind Regards
Claire
Client Experience Expert
I have had almost 4 years of Kayleigh…
I have had almost 4 years of Kayleigh Hunter and Grace Street dealing with my claim. I cannot express how wonderful they have been. Their professionalism, empathy, communications, remembering anniversaries and my welfare throughout this arduous heartbreaking journey got me through it to a successful conclusion.
April 25, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Carol
Thank you for taking the time to share such heartfelt feedback. We are truly grateful for your kind words and are pleased to hear that you felt so well supported throughout what you describe as a long and difficult journey.
Your comments regarding the care and dedication shown by Kayleigh Hunter and Grace Street mean a great deal to us. Providing not only professional expertise but also empathy, clear communication and genuine support for our clients’ wellbeing is extremely important, and we are delighted to hear how positively this was experienced over the course of your claim. Your feedback will be shared with Kayleigh, Grace and the wider team.
Thank you for placing your trust in Irwin Mitchell, and we wish you all the very best for the future.
Kind Regards
Claire
Client Experience Expert
Easily and clearly dealt with and…
Easily and clearly dealt with and handled.
April 18, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Shaun
Thank you for taking the time to share your feedback. We are pleased to hear that your matter was handled clearly and efficiently, and that you found the process straightforward.
Thank you for choosing Irwin Mitchell.
Kind Regards
Claire
Client Experience Expert
Am here now
Am here now. Witnessing rude and arrogant staff on shift this morning. Generally disorganised and I'm the one in the wrong for pressing my button to try and get their attention. He was upset as I was. The gentleman also was obviously embarrassed. Staff member then rude to me, she clearly knew she was in the wrong. Some staff are good.
April 25, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Matt
To help us investigate your concerns further, we have contacted you via Trustpilot to request some additional information. Once we receive your response, we will be able to look into this matter in more detail. We appreciate you taking the time to respond and aim to address your concerns promptly
Kind Regards
Claire
Client Experience Expert
Recimmendation
All was excelent, no problems.
Tara McInnes is a great lawyer with the knowlage and she done my case really fast.
February 28, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Vesna
Thank you for taking the time to share your feedback. We are pleased to hear that your experience with Irwin Mitchell was straightforward and positive.
Your kind comments regarding Tara McInnes are greatly appreciated. We are delighted to know that her knowledge and efficient handling of your case made a positive impression and helped to progress matters quickly. Your feedback will be shared with Tara and recognised by the team. [office.com]
Thank you for choosing Irwin Mitchell.
Kind Regards
Claire
Client Experience Expert
I had a very positive experience with…
I had a very positive experience with Hannah at Irwin Mitchell LLP throughout my negligence claim. Hannah was professional, helpful, and supportive from start to finish. She kept me updated throughout the process, explained everything clearly, and always made me feel reassured.
Thanks to her hard work, she achieved a great result for me, and I am very grateful for all her help. I would highly recommend Hannah and Irwin Mitchell LLP to anyone looking for professional, caring, and reliable legal support.
April 24, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Anna
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Irwin Mitchell LLP and the support you received throughout your negligence claim.
Your kind comments regarding Hannah are very much appreciated. We are pleased to know that her professionalism, clear communication and consistent support helped to reassure you at every stage of the process. Achieving a strong outcome for our clients is always our priority, and it is encouraging to hear how valued Hannah’s hard work and dedication were in your case.
Thank you for your recommendation and for placing your trust in Irwin Mitchell LLP. We wish you all the very best for the future.
Kind Regards
Claire
Client Experience Expert
Recent case
I came to Irwin Mitchell with my case and from the start Keeley Haywood explained everything in a way that was clear and made sense, kept me updated, and were always quick to respond whenever I had questions. She always made time to phone calls and always kept me in the loop. It really felt like they were on top of everything and genuinely cared about helping me get the best outcome.
April 24, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Levi,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Keeley Haywood was able to support you so effectively from the very start, explaining everything clearly, keeping you fully updated, and always being quick to respond to your questions. It’s great to know that you felt listened to, well informed, and confident that your case was being handled with care and attention, as achieving the best possible outcome for our clients is always our priority. Your kind words will be shared with Keeley, who’ll be delighted to know the positive impact she’s made, and thank you for choosing Irwin Mitchell.
We will pass your feedback on to Keeley who will be glad to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Supportive and on my side !
Well Harry has just been peace of mind for us which has been such a relief
Can ask for his assistance at any time knowing he will follow up report back and deal with whatever it is in an efficient, friendly but if necessary firm way on our behalf
It’s so reassuring at times when we have battled to get answers or replies and ask Harry to assist as then we can get it resolved
Long may this be the case and many thanks Harry from Sue Aitken and family
April 24, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Sue,
Thank you for taking the time to leave a review.
We’re delighted to hear how reassuring and supportive Harry has been for you and your family, and that his efficiency, persistence, and friendly yet firm approach have helped bring peace of mind during what can clearly be a challenging time. Knowing that he’s been able to step in, follow things through, and help resolve issues when answers have been hard to come by is exactly the level of service we strive to provide. Your kind thanks and appreciation will be shared with Harry, who will be pleased to know the difference he’s made, and we wish you and your family all the very best going forward.
We will pass your feedback on to harry who will be pleased to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
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