Myself and my partner used Irwin Mitchell for the sale of my partner's flat and the purchase of a new home. Sarah Martin in the Sheffield office handled both the sale and the purchase and the whole pr... See more
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Throughout a complex and emotional divorce case, Sarah Balfour and Katya Lambert worked tirelessly on our behalf, responding quickly and sensitively at all times. Their knowledge and strategy were fi... See more
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Highly recommend. Nicola at Southampton office was amazing and caring throughout the whole process. Nothing was too much trouble, always asking how dad was and we were kept updated every step of the... See more
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We used Irwin Mitchell for help with an industrial claim. We would just like to pass on our thanks to Irwin Mitchell for their help and assistance with this, especially Nick Wood who helped up along t... See more
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Company details
Written by the company
Irwin Mitchell is unlike any other law firm. Nationally acclaimed, with a strong international capability, we offer a broad range of legal services to national and international organisations and institutions, small and medium-sized businesses and private individuals.
Contact info
United Kingdom
- 0370 1500 100
- www.irwinmitchell.com
4.8
Excellent
13K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Medical Negligence case.
My experience with Irwin Mitchell has been an amazing one. It has been a long journey but with Sinead Rollinson-Hayes and Kimberley Nightingale they have made everything as easy as possible. They both have always been there for me to help in every way possible. Whether to just talk, advise generally be there to answer any of my concerns to take away the worry. They have both gone the extra mile for me till they got the right result. I cannot thank them enough. I would definitely without doubt recommend Irwin Mitchell to anyone who needs the help and guidance of a solicitor. Thankyou again to all. Through Sinead and Kimberley I can now move on with my life in a now hopefully positive way.
April 20, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Philip,
Thank you for taking the time to leave a review.
We’re incredibly pleased to hear how supported you felt throughout what you describe as a long journey. Knowing that Sinead Rollinson-Hayes and Kimberley Nightingale were able to be there for you every step of the way — whether to listen, reassure, or guide you through concerns — truly reflects the care and dedication we strive to provide.
I will pass on your review to Sinead & Kimberley who will be happy to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Great service
I had a very positive experience with Catriona Ellis. She was extremely responsive and made time to speak with me the day after our initial contact. Catriona was empathetic and highly supportive, helping me to understand a complex legal document and offering several insightful and practical suggestions. I would not hesitate to recommend her services.
April 13, 2026
Unprompted review
Reply from Irwin Mitchell
Hello,
Thank you for taking the time to leave a review.
We’re delighted to hear about your experience with Catriona Ellis and that her responsiveness, empathy, and clear explanations helped you feel supported while navigating a complex legal document. Taking the time to ensure our clients fully understand their options is extremely important to us, so it’s wonderful to know Catriona’s practical and thoughtful approach made a difference.
I will pass on your review to Catriona who will be pleased to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Supportive & Excellent Communicator
I was incredibly apprehensive engaging with a solicitor, but my experience with Joe Haley has been amazing.
From taking over my case Joe has explained everything very well, he’s been available to me for any questions and walked me through the processes ensuring I understood. This is not a familiar world to me, but my case has been handled carefully and thoughtfully by Joe. 100% recommend getting in touch with Irwin Mitchell if you need a Solicitor- ask for Joe !
April 20, 2026
Unprompted review
Reply from Irwin Mitchell
Hello Catherine,
Thank you for taking the time to leave a review.
We’re really pleased to hear that Joe Haley was able to put you at ease and support you so clearly throughout the process. We understand how daunting it can feel when dealing with something unfamiliar, so it’s great to know Joe’s communication, availability, and careful approach made a positive difference to your experience
I will pass on your review to Joe who will be thrilled to hear your kind words.
Thank you for placing your trust in Irwin Mitchell and please don’t hesitate to contact us in the future if you require further assistance.
Kind Regards
Zoe A
Client Experience Expert
Negligence Claim
From initial contact with business all aspects of process was explained clearly and in a supportive way. All members of team that I had contact with were very professional and friendly. emails were answered in a timely manner and assistance offered if needed. I was made to feel that I could contact my solicitor for clarification of matters or any concerns when needed.
March 10, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Sally,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you felt well supported and clearly informed throughout the process, and that our team were professional, friendly, and responsive.
Ensuring our clients feel comfortable contacting us for clarification or to raise any concerns is very important to us.
We will be sure to pass your kind comments on to the team involved.
Thank you again for choosing Irwin Mitchell and please do not hesitate to contact us again should you need any further legal assistance in the future.
Kind regards
Tracey Wattam
Client Experience Expert
I have used Irwin Mitchell for many…
I have used Irwin Mitchell for many years for both business and personal matters. On this occasion it was dealing with Probate for my late wife. Rachel Kelly was my contact and was both sympathetic and listened to what I wanted to do and moulded her service to the latter. It has been a pleasure working with her.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Brian,
Thank you for taking the time to share your kind feedback.
We’re very sorry for your loss and appreciate you choosing Irwin Mitchell to support you with probate during such a difficult time.
We’re pleased to hear that Rachel was able to provide sympathetic, attentive support and tailor her service to your wishes.
Your comments will be greatly appreciated by Rachel and the wider team.
Thank you again for your continued trust in Irwin Mitchell for both your personal and business matters.
Kind regards
Tracey Wattam
Client Experience Expert
poor service
I reached out seeking help with a legal matter and was told someone would call me back shortly. No one ever did. I waited far longer than reasonable and never received any follow‑up of any kind. If this is how they handle initial inquiries, I’m not confident in how they would manage something as important as legal support. Don’t ask for my personal details.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good Afternoon A M,
Thank you for taking the time to leave a review.
We are sorry to hear that you are dissatisfied in the service that you have received from Irwin Mitchell.
We would like to assure you that we are currently looking into the issues you have raised and will provide you with an update shortly.
Kind Regards,
Lauren
Client Experience Expert
Irwin Mitchell and their staff have…
Irwin Mitchell and their staff have been extremely professional and helpful , resulting in a very positive outcome for both myself and my disabled son. They have been easy to contact and have responded quickly to my emails and phone calls . They have been very understanding and willing to explain legal processes which, as a lay person, I have limited knowledge of.
I would certainly recommend .
April 4, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning,
Thank you for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Irwin Mitchell and that our team was able to support both you and your son so effectively.
Your comments about our professionalism, accessibility, and willingness to explain the legal process clearly are greatly appreciated.
We understand how important it is to feel informed and supported, and we’re pleased this resulted in a positive outcome for your family.
We will happily pass your comments on to Lucy who will be delighted to read such lovely feedback.
Thank you again for your recommendation.
Kind regards
Tracey Wattam
Client Experience Expert
Irwin Mitchell drafted new wills
Irwin Mitchell recently drafted new wills for myself and my wife. They advised us on changes we need because of changes in inheritance laws.
As a result our new wills are simplified and updated.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Peter,
Thank you for taking the time to share your feedback.
We’re pleased to hear that our team was able to advise you effectively on recent changes to inheritance laws and support you in updating your wills.
It’s great to know that the outcome was clear, simplified, and gave you confidence for the future.
Thank you for choosing Irwin Mitchell and please do not hesitate to contact us again should you need any further legal assistance in the future.
Kind regards
Tracey Wattam
Client Experience Expert
Lesly was amazingly supportive
Lesly was amazingly supportive, very knowledgable and extremely approachable. I found her compassionate and understanding regarding my conditions and simply about daily struggles and coping mechanisms. She was just brilliant.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Jayne,
Thank you for taking the time to share such lovely feedback.
We’re delighted to hear about your experience with Lesly and the support she provided.
Your comments about her compassion, approachability, and understanding of your day‑to‑day challenges are greatly appreciated and reflect the care we aim to provide to every client.
We’ll be sure to pass your kind words on to Lesly.
Thank you again for your valued feedback.
Kind regards
Tracey Wattam
Client Experience Expert
I'm gathering quotes for a large amount…
I'm gathering quotes for a large amount of conveyancing work to be carried out on behalf of a group of us. Several times I attempted to contact Irwin Mitchell and each time found them to be rude and unhelpful. Went elsewhere and wouldn't bother again!
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning Trasie,
Thank you for your feedback I am sorry to learn that your interactions with Irwin Mitchell have not met your expectations, thanks for providing further details so we can gain insight into this.
I am pleased you have been able to find the guidance you needed and wish you the best moving forward”
Kind Regards
Kaye Bowles
Client Experience Expert
Tara McInnes and her team
Tara McInnes was knowledgeable, sensitive and timely with responses throughout our case, we cannot thank her enough. Her expert guidance and opinion was second to none. Her team have also been great throughout.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Jane,
Thank you for your kind feedback.
We’re delighted to hear about your positive experience with Tara and her team.
Your comments about her knowledge, sensitivity, and timely communication are greatly appreciated, and we’re pleased that her guidance and support made a difference throughout your case.
We’ll be sure to share your thanks with Tara and the wider team.
Thank you again for taking the time to leave a review and please do not hesitate to contact us again should you need any further legal advice in the future.
Kind regards
Tracey Wattam
Client Experience Expert
A Heartfelt Thanks
I don't believe there are enough words to truly express the thanks and gratitude that my family have and I have for Georgie Wilson & Grace Todd and the team at Irwin Mitchell. Their support, professionalism and care throughout the process meant so much to us.
Our lives changed forever in September 2022, due to a life changing injury to my dad. As a family we spent weeks and months deliberating whether to contact a solicitor to take on our personal injury case, we very nearly gave up. Then we saw an advert for Irwin Mitchell in the Spinal Injuries Magazine - it turned out to be the best decision we ever made.
From our very first meeting with Georgie & Grace we felt our case was being taken seriously. Although they were honest that it would be very challenging, they were determined to fight for us. Over months of meetings, video calls, emails and evidence gathering it was eventually decided the case would go to trial.
Throughout this incredibly emotional journey Georgie and Grace become so much more than lawyers they became friends and I would even say Angels. Just as we were about to go to trial my dad sadly passed away, and as a family we made the difficult decision not to continue.
The amount of work Georgie, Grace and the entire team at Irwin Mitchell put into our case was enormous, and we will be forever grateful for their dedication, care and compassion.
If anyone reading this review has any doubts about contacting Irwin Mitchell regarding a personal injury claim, I would have absolutely no hesitation in encouraging them to do so.
April 17, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Nicola,
Thank you for sharing such a moving and heartfelt review.
We are deeply sorry for the loss of your dad and recognise how life‑changing and emotional this journey has been for you and your family.
We’re grateful that you placed your trust in Irwin Mitchell, and we’re honoured to have supported you during such a difficult time.
Georgie, Grace, and the wider team will be truly touched by your kind words about their dedication, honesty, and compassion.
Your feedback means a great deal to us, and we will ensure it is shared with everyone involved.
Thank you again for recommending Irwin Mitchell and for taking the time to reflect on your experience.
Kind regards
Tracey Wattam
Client Experience Expert
Outstanding!
Abbie Taylor is my lawyer in a medical negligence case that has been ongoing for some time. She has consistently demonstrated a high level of professionalism and skill.
The legal guidance Abbie provides has been excellent alongside the communication which is always clear, reassuring and never leaving me with uncertainty.
Abbie naturally builds trust and has provided continuous support throughout a very difficult period in my life for which I am truly grateful.
I receive prompt responses to queries and regular updates, which keeps me informed throughout the process.
I am very pleased with my decision to choose Irwin Mitchell as Abbie Taylor has made me feel reassured and confident that she is the perfect person to lead my case.
June 1, 2025
Unprompted review
Reply from Irwin Mitchell
Good morning Stephen,
Thank you for your outstanding feedback.
We’re extremely pleased to hear about your experience with Irwin Mitchell and the support you’ve received from Abbie throughout your medical negligence case.
Your comments about her professionalism, clear communication, and consistent support during a difficult time are greatly appreciated.
Abbie takes great care to ensure clients feel informed, reassured, and supported, and it’s wonderful to see that reflected in your experience.
We’ll be sure to share your kind words with her and the wider team.
Thank you for placing your trust in Irwin Mitchell.
Kind regards
Tracey Wattam
Client Experience Expert
Exceptional Service
I’m so grateful for the exceptional service I received from Irwin Mitchell, especially from Rebecca Taylor. She went above and beyond to support me, always taking the time to explain things clearly and make sure I felt confident in every decision. Her professionalism, empathy, and attention to detail made a huge difference. Rebecca is a credit to the firm, and I wouldn’t hesitate to recommend her to anyone needing legal support.
April 7, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Adrienne,
Thank you very much for taking the time to share your kind feedback.
We’re delighted to hear about your positive experience with Irwin Mitchell and, in particular, the support you received from Rebecca Taylor.
Providing clear advice, empathy, and a high standard of service is something we pride ourselves on, and it’s wonderful to see Rebecca recognised for this.
We’ll be sure to pass on your comments to her and the wider team.
Thank you again for your recommendation and please do not hesitate to contact us again should you need any further legal assistance in the future.
Kind regards
Tracey Wattam
Client Experience Expert
Professional, supported & valued.
From my very first interaction with Irwin Mitchell, including meeting Lucy Todd and her team, the process has been efficient and seamless. I didn’t know what to expect at the outset, but Lucy provided the guidance and reassurance I needed. During what has been the most difficult time in my life, I felt genuinely supported throughout. I never felt like just another statistic - Lucy treated both me and my case with respect, empathy, and care, while offering clear and consistent guidance
April 13, 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon,
Thank you for taking the time to share your feedback. We are pleased to hear that your experience with Irwin Mitchell, and in particular Lucy Todd and her team, was efficient and seamless from the outset.
We understand how important reassurance, clear guidance and support are during difficult times, and it is encouraging to know that you felt genuinely supported and treated with respect and care throughout.
Your kind comments regarding Lucy’s empathy, professionalism and consistent guidance are greatly appreciated, and we will be sure to pass them on.
Thank you for placing your trust in Irwin Mitchell.
Kind regards
Tracey Wattam
Client Experience Expert
Irwin Mitchell Daniella Gregory 5 Stars
Daniella Gregory has been absolutely brilliant and supportive through a really long tough case. I have been kept informed every step of the way with clear explanations of sometimes complex legalities. Daniella is very personable, friendly and quick to respond showing how she cares for her clients going above and beyond.
April 15, 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning Clair,
Thank you for taking the time to provide your feedback.
We are pleased to hear that Daniella supported you so effectively throughout what you describe as a long and challenging case.
Keeping clients informed with clear explanations and responding promptly are central to our approach, so it is encouraging to know this was reflected in your experience.
Your kind comments regarding Daniella’s professionalism, approachability and dedication are greatly appreciated, and we will be sure to pass them on.
Thank you for awarding us five stars and for your trust in Irwin Mitchell.
Kind regards
Tracey Wattam
Client Experience Expert
Exceptional Service from Start to Finish
Having lived and worked in the UK as an EU national for over 35 years, as well as holding a permanent residence card, I was shocked when I realised my immigration status was at risk and that I needed to make an EUSS application. I swiftly contacted Irwin Mitchell to assist with a late application under the EUSS. From the very beginning Mandeep Khroud and Craig Wright were reassuring, knowledgeable and wholly committed to helping me put things right.
They took the time to understand my situation in detail, guided me through every step with patience and clarity and prepared my application with exceptional care and professionalism. Their expertise was evident throughout the process, particularly in the meticulous and detailed covering letter, resulting in my late application being accepted and the subsequent grant of Settled Status.
This result has lifted a huge weight off my shoulders, and I cannot thank Mandeep and Craig enough for their dedication, empathy and skill. I highly recommend them to anyone who needs trusted, experienced and compassionate immigration lawyers. An exceptional service from start to finish.
April 16, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Susanna,
Thank you for taking the time to share such detailed and thoughtful feedback.
We are pleased to hear that Mandeep and Craig provided reassurance, clear guidance and a high level of professionalism while assisting you with your late EUSS application.
We understand the significance and sensitivity of matters relating to immigration status, and we are glad that their careful preparation and expertise helped achieve a successful outcome with the grant of Settled Status.
Your kind comments regarding their dedication, empathy and attention to detail are greatly appreciated, and we will be sure to pass them on.
Thank you for recommending Irwin Mitchell, and we wish you all the very best for the future.
Kind regards
Tracey Wattam
Client Experience Expert
LPA Review
Mille Nicholson and Shannon Briggs were outstanding with doing my Lasting Powers of Attorney recently.
They both went over and above to explain everything so ii was easy to understand, and arranged a meeting to suit both me and my husband.
I will definately recommend this company to my friends and family.
March 27, 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Bridget,
Thank you for taking the time to share your feedback.
We are pleased to hear that Mille and Shannon provided such a high standard of service while assisting you with your Lasting Powers of Attorney.
It is especially encouraging to know that they took the time to explain the process clearly and arranged a meeting that was convenient for both you and your husband.
We greatly appreciate your kind comments and your recommendation, and we look forward to assisting you again in the future should the need arise.
Kind regards
Tracey Wattam
Client Experience Expert
Mirror Wills
Easy to set up meetings, wills completed quickly and efficiently. Thankyou
April 15, 2026
Unprompted review
Reply from Irwin Mitchell
good afternoon, Marianne
Thank you for your kind feedback. We’re pleased to hear that arranging meetings was straightforward and that your wills were completed quickly and efficiently. Thank you for taking the time to leave a review.
Kind Regards
Claire
Client Experience Expert
Understanding
Understanding, this was a very difficult time for us to write our wills under awful circumstances, the lady we spoke to on the phone was very empathetic & professional at the same time, anything we didn’t understand was explained to us and both our wishes were met
February 12, 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Angie
Thank you for sharing your experience during what we understand was a very difficult time for you.
We’re pleased to hear that you felt supported with empathy and professionalism throughout the will‑writing process, and that everything was explained clearly so you could feel confident in your decisions.
Ensuring that our clients’ wishes are fully understood and respected is extremely important to us, particularly in challenging circumstances. Thank you for trusting Irwin Mitchell to support you, and for taking the time to leave your feedback.
Kind Regards
Claire
Client Experience Expert
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