Isabella Oliver Reviews 1,256

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting the great quality, good fit, and comfortable materials. Many appreciate the ease of ordering online and the overall design of the clothing. However, some people were dissatisfied with aspects of the delivery service and order fulfillment. Several reviewers reported issues with long delivery times, items being stuck in customs, or receiving incorrect items after a return. There were also concerns about high import charges for international deliveries.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the excellent... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the excellent quality... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the speed of delivery, often... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress I ordered was great. Nice material, size was good (size 2, normally I wear 36). No plastic packaging which I really appreciate. The delivery was really fast too. The only thing was the extor... See more

Company replied

Rated 4 out of 5 stars

good delivery cant say much about dress as for dil and need to give it to her

Company replied

Rated 3 out of 5 stars

I bought the overbump maternity boyfriend jeans. The cotton is great and comfy over the bump. The cut and style is fine too but sadly the back around the bum area is baggy and gathers in an odd shape... See more

Company replied

Rated 5 out of 5 stars

Great maternity range, very easy to find what you're looking for and be tempted by lots of other lovely things!

Company replied


Company details

  1. Maternity Store
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my new top

Love my new top, it fits really well, when I was pregnant with my first child I was lucky enough to get hold of a pre loved Isabella Oliver top and I loved it then. I saw the same top in forest green and it’s every bit as good as the first. I’m usually a size 8-10 so I bought size 2 perfect fit.

November 10, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Very comfortable and the quality is…

Very comfortable and the quality is better than I expected. No problems with the delivery either.

November 3, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hello Alexandra
Thank you for your feedback and five star review. We are delighted your purchase was of better quality than expected and the delivery was problem free.
With very kind regards, Suzanne

Rated 5 out of 5 stars

The BEST maternity jeans

The BEST maternity jeans!

I had trouble finding a good pair of maternity jeans and sent back a couple of options before finding these ones. They have some great design details and are both comfortable and flattering, definitely worth the price.

July 30, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hi Hannah,
Thank you so much for the wonderful 5 star review, we're absolutely delighted that you are more than happy with the style and quality of the Maternity Boyfriend Jeans!
Warmest regards, Mani

Rated 3 out of 5 stars

Nice clothes but the design is flawed

I like the clothing here (although it is expensive).

My main issue is that the maternity tank tops have a built in breast support (it's like an elasticated strap that goes over your chest) - this support is very small, so when you have a larger chest it causes your breasts to be pushed up and pulls the front of the top down. It ends up showing a lot of cleavage, and is also really uncomfortable.
I'm surprised that, considering these are maternity clothes, this significant design flaw hasn't been considered.

August 25, 2023
Unprompted review
Isabella Oliver logo

Reply from Isabella Oliver

Thank you for the review we really appreciate and sincerely apologies for the Maternity tops not being what you expected. We will definitely pass the feedback on.
Wishing you all the best Damar.

Rated 5 out of 5 stars

Truly delighted.

Flawless service and all my items delivered so promptly and packaged to perfection. This was the first time I had bought from Isabella O. I will defo be buying here again. Chosen for my daughter-in-law in Oslo. She is delighted with all the items. One dress is slightly small so I will return for the next size up. Just know I will be buying a few more items for Christmas as we were both so happy with the quality and styles.

October 20, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hi.
Thank you ever so much for your fantastic 5 star review. We really do
appreciate you taking the time to review us and leaving such positive feedback.

Many thanks, Gregg

Rated 5 out of 5 stars

Well fitting and eco-friendly

Well fitting and eco-friendly, which is hard to find with maternity wear.

October 14, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Thank you for the lovely feedback we really appeciate it. All the best Damar.

Rated 5 out of 5 stars

Easy to find

Easy to find gift card on website .

September 21, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hi.
Thank you ever so much for your fantastic 5 star review. We really do
appreciate you taking the time to review us and leaving such positive feedback.

Many thanks, Gregg

Rated 1 out of 5 stars
Isabella Oliver logo

Reply from Isabella Oliver

Hello, I am very sorry for these are not satisfactory to you. Please give us an email at theteam@baukjen.com if you need assistance getting this returned to us for a refund/exchange. We hope you find your perfect item next time. Kind regards, Rachel.

Rated 1 out of 5 stars

Rubbish. Only two of the three dresses I ordered…

Only two of the three dresses I ordered arrived. I’ve been charged for three. I left a voicemail because no one answered the phone and so far no one has called me back. That was three days ago.

August 21, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hello Annabelle
Thank you for your honest feedback and sincere apologies you were unable to get through to us by phone. We did contact you by email the day after you placed your order to explain the reason we were unable to send you one of the dresses as it was out of stock, and provided a full refund, so I am really sorry if you didn't receive the message. Please do not hesitate to contact us again theteam@isabellaoliver.com or on 0344 844 0448 if you have any further questions or concerns.
With very kind regards, Suzanne

Rated 5 out of 5 stars

Very fast delivery!

August 14, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Hello, thank you for your great review and feedback. We really appreciate it! Kind regards, Rachel.

Rated 1 out of 5 stars

Non-UK customers beware

The Khaki Kelsy dress I bought was beautiful but wasn’t a fan of the color so I wanted to return it. It would’ve costed me $130 to ship it back to the UK because postage isn’t provided for customers in the US or outside of the UK for that matter. I wish I would’ve known this before purchasing anything from this site. Now I’m out the cost of the dress plus the $15 shipping fee.

August 10, 2023
Unprompted review
Isabella Oliver logo

Reply from Isabella Oliver

Thank you for review we appreciate it however, on our returns/exchanges page we do mention that if your not UK customer you will have to pay postage. Apologies if this wasn't clear enough on the page. Wishing you all the best Damar.

Rated 5 out of 5 stars

The quality of the clothes is great and…

The quality of the clothes is great and better than I had expected, especially for the price. Everything was easy to order and no problems with postage. I love that there is also a second hand section on the website and that there is a real focus on the environmental impact of the clothing.

July 26, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Good morning,

Thank you for such a great review!

It’s great to hear you’ve had such a fantastic experience with our service and products.

It's great how much you like our second hand section on the website and that you noticed our focus on the environmental impact of our clothing.

We look forward to you shopping with us again in the future.

Kind regards,

Rated 5 out of 5 stars

Really happy with the clothes bought

Size exactly as I wanted to be - good quality products
Will definitely like to buy more stuff but a larger variety is needed! Please make more lovely clothes for us the pregnant/nursing soon ladies!

July 28, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Good morning,

Thank you for such a great review!

It’s great to hear you’ve had such a fantastic experience with our service and products.

We look forward to you shopping with us again in the future.

Kind regards,

Rated 1 out of 5 stars

Whoever delivered my item royally…

Whoever delivered my item royally screwed up the delivery. They had shoved the parcel into a TINY metal letterbox which meant to get it out, the parcel got totally destroyed. So so upset as this was my first order with Isabella Oliver. I have made contact on social media and had no response either. Really poor.

July 20, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Thank you for the feedback we sincerely apologise for the poor service you received. We have emailed you to discuss this further with you. Wishing you all the best Damar.

Rated 5 out of 5 stars

High Quality

I love the designs, fit and quality of Isabella Oliver. I wear their dresses during pregnancy and after especially loving the forgiveness they give during postpartum and nursing. I’m a size 8, 5’4” and buy a size 2. Shipping was fast and packaged well. I highly recommend their dresses and hope to try more items in the future.

July 10, 2023
Isabella Oliver logo

Reply from Isabella Oliver

Good morning,

Thank you for such a great review!

We’re thrilled how happy you are with your new purchase.

We look forward to you shopping with us again in the future.

Kind regards,

Rated 5 out of 5 stars

Really impressed with Isabella Oliver

Really impressed with Isabella Oliver. It’s on the pricey side especially on their T-shirts but well worth the quality, thick fabrics and last well after washes. Super efficient delivery and love the sustainable ethos

June 1, 2023
Unprompted review
Isabella Oliver logo

Reply from Isabella Oliver

Good morning, Sienna,

Thank you for such a positive review!

It's great to hear how happy you are with the quality of our products and how efficient you found our service.

We look forward to you shopping with us again in the future.

Kind regards,

Rated 5 out of 5 stars

Fantastic quality and company

Very high quality fabrics and elegant fits from an ethical company.

I've both purchased clothing directly from Isabella Oliver and am currently using their subscription service.

Customer care has been helpful and responsive.

The fits are great, and the quality feels incredible for the price. Definitely best brand for maternity clothing by a long shot.

I live in the UK and the clothing comes to be within 48 hours every time.

I love that I can have a whole new wardrobe each season while still using a sustainable service where the clothes don't go to waste after delivery.

June 8, 2023
Unprompted review
Isabella Oliver logo

Reply from Isabella Oliver

Thank you for the wonderful feedback we really appreciate your kind words and we are so glad your enjoying the clothes. Hope you enjoy the rest of your pregnancy and have a safe delivery. Wishing you all the best Damar.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look