Isobaa Merino Reviews 

441
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Look and feel of the products are great although the sizing needs a review. I fit comfortably into XL for Rab and North Face but Isobaa is XXL and even that in one T-shirt is too tight. Delivery... See more

Company replied

Rated 5 out of 5 stars

I bought 2 Womens Merino 260 Casual Hoodie. I life in the Netherlands and I hesitated whether I would buy here because I don't know the company and there are many dropshippers. But I was looking for s... See more

Company replied

Rated 5 out of 5 stars

I ordered some items before Christmas as presents. The items arrived quite quickly and were well packaged. All the items were great and so I recently ordered a jersey for myself and another zip t... See more

Company replied

Rated 3 out of 5 stars

You asked me to write a review for winter base layers, which I had bought at the end of the winter when they were offered at a very advantageous price. I can’t therefore offer a sensible review unti... See more

Company replied

Company details

  1. Sportswear Store

Information provided by various external sources

Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

441 reviews

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4.3

All reviews

(441)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

One of the standout features of Isobaa is their exceptional customer service.

I absolutely love Isobaa for their high-quality garments made from 100% Merino wool. Their range of products in beautiful colors is a delight for someone like me who values both style and functionality.

I have bought several items from Isobaa, including t-shirts, shorts, leggings, and boxers, and I have been thoroughly impressed with the quality and comfort they provide. Whether I'm working out or trying to stay warm during the winter months, Isobaa's clothing has always come through for me.

One of the standout features of Isobaa is their exceptional customer service. Whenever I have encountered any issues with faulty items, they have promptly and efficiently resolved the problem without any hassle. This level of customer care truly sets them apart.

In conclusion, I wholeheartedly recommend Isobaa to anyone looking for premium Merino wool clothing that not only looks great but also performs exceptionally well. Well done to the Isobaa team for their outstanding products and top-notch customer service!

August 12, 2023
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for your fantastic review, Leeon!

We're happy to hear you're enjoying your items and appreciate our customer service. Your support and positive feedback means a lot to us!

The Isobaa Team

Rated 5 out of 5 stars

Always a great experience

Always a great experience. I sometimes wish there were shirts that were reinforced in the shoulders for backpacking, but I love the selection as is also!

May 1, 2024
Isobaa Merino logo

Reply from Isobaa Merino

Thanks for your feedback, Amelia! We're glad you're enjoying our products. We'll pass your suggestion to our design team!

The Isobaa Team

Rated 2 out of 5 stars

Very slow to dispatch and delay caused 1 item to go out of stock and still awaiting another after 5 weeks

I dont like to write negative reviews but my experience with Isobaa has been frustrating. I ordered four tops on 29th April (all of which shown in stock) and despite relatively slow dispatch (my invoice staes 1-3 days) two tops arrived in mid May (15th). Two of the items were not included and I contacted Isobaa on the 17th May and when I checked Isobaa both items were shown in stock. It took until 24th May for Isobaa to establish that the other two items hadn't been dispatched (which I obviously knew already) and that one of them had gone out of stock and wasnt available now until September. I requested a refund for the out of stock item which I have received (so not all bad!) but I am still waiting for the outstanding item to be dispatched. I think things sometimes go wrong but the time it is taking Isobaa to resolve this is very frustrating and the need to constantly chase up progress (and not get a reply for two days without exception) is irritating. The two items I have recieved seem good quality but they are also available at a more competitive price through another etailer (whose packaging my two items arrived in). I do live in the UAE so I am not complaining about delivery time purely about the time taken to literally put a shirt in a shipping package and dispatch it.

June 5, 2024
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for sharing your feedback, Conor.

We apologise for the delays and frustration you’ve experienced with your order. Our handling and communication of this case have not been up to our usual standard, and we’re sorry for the inconvenience this has caused.

We've encountered some logistical issues with our EU fulfillment partner regarding shipments to your region. We are actively working to resolve these issues and prevent them from happening again.

Please be assured that our team is working to dispatch your remaining item as soon as possible. You are fully entitled to request a cancellation and refund, which we will process promptly if you choose to do so.

Thank you for your understanding and patience.

The Isobaa Team

Rated 5 out of 5 stars

Isobaa has the personal touch!

I love the fact that responses from Isobaa are from a real member of staff, with a name!
I love the quality too. I bought a grey and red striped merino jumper and I love it! It fits well and hasn't gone baggy or pilled either.

March 25, 2024
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Reply from Isobaa Merino

Thank you for your review, Judy! We're pleased to hear that you love the sweater. Our dedicated support team are always here to assist, so if you ever need anything, please reach out!

The Isobaa Team

Rated 5 out of 5 stars

Good quality and quick shipping

Good quality and quick shipping. I am very pleased by the shirt and leggings. I totally recommend their products.

March 27, 2024
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for the review! We're glad to hear you're happy with the shirt and leggings. Thanks for the recommendation!

The Isobaa Team

Rated 5 out of 5 stars

Baatastic!

Love the tops. Really good length of body- not too short.
Great colour selection and they also wash nicely.
Definitely worth getting.

March 25, 2024
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Reply from Isobaa Merino

Thanks for the baa-rilliant review, Benedicte! We're happy to hear you're pleased with the tops and we appreciate your recommendation.

The Isobaa Team

Rated 5 out of 5 stars

A wonderful long sleeved top served me…

A wonderful long sleeved top served me well on the hills but looks great knocking about in town.
Great service and I really love the packaging.

March 25, 2024
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Reply from Isobaa Merino

Thanks for the review, Ange! We're glad you're loving the top everywhere you go!

The Isobaa Team

Rated 5 out of 5 stars

Great products and service.

Great products and service. No hassle with exchanges.

March 27, 2024
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Reply from Isobaa Merino

Thank you for your great review, and positive feedback on our products and service!

The Isobaa Team

Rated 5 out of 5 stars

Great products

Great products! Love the softness and form fitting of the short sleeves and polo. Thank you!

March 26, 2024
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Reply from Isobaa Merino

Thanks for the great review, Stephen! We're happy to hear that you're loving the softness and fit of your new polo.

The Isobaa Team

Rated 5 out of 5 stars

Postive ethos delivered well

Postive ethos delivered well
The material is incredible warm yet light and it looks good. I can feel and enjoy the love and care that has gone into making my trousers and I don't want to take them off so comfortable. Thanks to everyone involved in creating these products I will be buying more x

March 25, 2024
Isobaa Merino logo

Reply from Isobaa Merino

Thank you so much for your lovely review, Christine!

We are very happy to hear how much you're enjoying your trousers, and your appreciation for the care we put into our products means the world to us.

The Isobaa Team

Rated 5 out of 5 stars

Very good products

March 25, 2024
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for your kind feedback, Ruth! We are glad to hear you're enjoying our products.

The Isobaa Team

Rated 5 out of 5 stars

Great products and a great company

Great products and a great company. I've bought 5 items from Isobaa, all excellent quality. The company are great to deal with. Will definitely use again.

April 30, 2024
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for your kind words and continued support, Ian! We're glad to hear you've been happy with your purchases and our service.

The Isobaa Team

Rated 5 out of 5 stars

Happy with the product

Perfect T-Shirts, Polos and socks to be outdoors. Merino wool is warm and cozy, but it also endures 3 days of outdoor adventure without a wash. On the one side, the T-Shirt soaks with sweat if you sweat profusely, but on the other side, it dries easily overnight.

February 28, 2024
Isobaa Merino logo

Reply from Isobaa Merino

Thanks for your great review, Raul!

We're glad the Merino is performing well for you, and we appreciate your feedback about odour, sweat management, and drying.

The Isobaa Team

Rated 4 out of 5 stars
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for your review, Chris!

We're glad you enjoy our products overall, but we're sorry to hear about the issues with fraying threads and the wear on your socks. We're committed to quality and are happy to replace or refund items with manufacturing defects where we can.

Please feel free to reach out to our customer service team at any time, and we'll do our best to assist.

The Isobaa Team

Rated 5 out of 5 stars

beautiful clothes

beautiful clothes, so soft and warm, and very comfy

February 27, 2024
Isobaa Merino logo

Reply from Isobaa Merino

Thank you for your review, Tara!

We're delighted to hear you find our clothes soft, warm, and comfy — just as we intended! Thanks for sharing your feedback with us.

The Isobaa Team

Rated 5 out of 5 stars

Will buy again - highly recommended!

I've ordered few items from third party seller (SportPursuit) and I'm really happy with the product which was delivered to me. On the beginning I checked reviews only about the shop but not about the product, done the order and only then checked the reviews after which I was afraid that the size might be not true to size. But it's not, I've order tops in the same size I'm buying from different brands and it fits well (just keep in mind it's slim fit, so if you want it to fit loose I would recommend to order one or maybe even two size bigger). The quality is also very good. The only thing which worry me is washing (as also some people said it shrank after first wash, but I believe in 30 degrees as recommended everything will be fine - but will updated on that after first wash). Overall highly recommended and definitely will buy some more staff from Isobaa. Cheers!

April 11, 2024
Unprompted review
Isobaa Merino logo

Reply from Isobaa Merino

Thanks for your awesome review, Kamil! We're really glad to hear that you're enjoying your merino gear and finding it a great fit. We appreciate your feedback on the sizing.

The Isobaa Team

Rated 5 out of 5 stars

Essence of satisfaction

In every way, very well managed, kind, efficient - from the ordering, receiving the items, the exchange of another size and reimbursement. Truly delighted with our items!

February 20, 2024
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Reply from Isobaa Merino

Thank you for your review, Pauline!

It's great to hear about your positive experience with us. We're glad you're enjoying your merino items!

The Isobaa Team

Rated 5 out of 5 stars

Second order love product

This is the second time ordering. True to size listed read size guide. I ordered a second time different colors. Arrived quick well packaged. Website easy to navigate.

February 19, 2024
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Reply from Isobaa Merino

We're happy to hear you're loving your new merino and found ordering easy, Julia. Thanks for your support!

The Isobaa Team

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