Ison Harrison Solicitors Reviews 412

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making interactions pleasant and productive. Many people highlight the excellent service received, noting the smooth and speedy processes, especially in property transactions. Reviewers frequently express gratitude for the staff's dedication and ability to handle complex situations with care and attention. However, some customers were dissatisfied with aspects of customer service, particularly regarding communication and response times. A few people mentioned difficulties in getting updates or receiving timely callbacks, and some felt that their inquiries were ignored. There were also instances where customers found the communication unclear or unhelpful, leading to confusion and frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the helpfulness, professionalism,... See more

Response time

Consumers find response times to be ambiguous. Many reviewers praise prompt and efficient communication, with... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised the prompt and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I went to the new branch of Ison harriso in Skipton (Formerly Crangles) on the High Street specifically to use their commercial department. The Soicitor I wanted to re-conect with was Jen Bateman wh... See more

Rated 5 out of 5 stars

Ison Harrison provided a smooth and stress-free experience from start to finish. Leashia C was prompt, proactive, and kept everything on track, completing our sale ahead of the expected date. Thanks t... See more

Rated 5 out of 5 stars

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things... See more

Rated 5 out of 5 stars

We were directed to Jen Bateman at Ison Harrison when selling our business unit. Jen was extremely prompt and very professional while dealing with it all. We used the electronic system to sign and com... See more


Company details

  1. Law Firm

Written by the company

Ison Harrison is a full service law firm that has been advising and representing people nationally on their legal issues for nearly 45 years. The firm has a growing network of branches throughout Yorkshire and over 240 staff offering a wide range of legal services. The aim is to be Yorkshire’s most accessible and local solicitors.


Contact info

4.1

Great

TrustScore 4 out of 5

412 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Would 100% recommend

Olivia Williams, Nick and Olivia Robinson were amazing throughout our house buying process. As first time buyers we had heard multiple times about how solicitors can be slow however from our first contact they have been excellent especially with communication and keeping us updated through everything. I would 100% recommend them.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

An awful experience with Ison Harrison…

An awful experience with Ison Harrison been a first time buyer. There was nothing positive about their service and I felt no one was listening to me during the process of buying our new home. I would not recommend them for anyone that wants peace of mind and good service

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Both Sarah and Leashia were extremely helpful and knowledgeable. Correspondence from them both, was swift and informative and both happy to help. Would recommend

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Recently used Michelle and Liz for our help to buy redemption. They were extremely knowledgeable and guided us through the very complicated process whilst keeping us informed at every stage. I would highly recommmend. Thank you!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Used this solicitors for selling a…house

Used this solicitors for selling a house from start to completion. I was informed what was happening what they needed what I had to do basically kept me up to date every step of the way many thanks to Jordan Rushworth deffo recommend Ison solicitors Pontefract

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I went to the new branch of Ison…

I went to the new branch of Ison harriso in Skipton (Formerly Crangles) on the High Street specifically to use their commercial department. The Soicitor I wanted to re-conect with was Jen Bateman who I had used at another company about Three years previously. Unlike the unprofesional slap Dash service I recieved by her replacement I knew by removing the file and placing it in Jen's hands at Ison's would be a good move. The whole process was pain free and I was left
happy with a job well done.Thanks Again Jen
David Hewitt

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I recently completed on a house using…

I recently completed on a house using ison Harrison. They were recommended to me from my mortgage advisor and I must say the whole process went very smooth. I have luckvinder Digpal and Natalie Hudson. The whole thing from start to finish took 8 weeks and that was including the Christmas break. I can’t thank them enough and would definitely use them again. Thank you.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Handling a probate sale

Louise Shuttleworth and Zoe Wogan were extremely efficient and professional throughout the sale of my mum's flat. I was kept informed and received responses very promptly. The online platform worked extremely well for me. All in all a very smooth experience, and I wouldn't hesitate to use them again.

March 17, 2026
Unprompted review
Rated 4 out of 5 stars

The solicitor came across as very well

The solicitor came across as very competent and knowledge. Seemed happy with the case and wanted to proceed with something they felt straight forward.
My experience is based upon previsional emails and initial telephone call. Based on this I would recommend.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Ison Harrison- very very expensive, Avoid!

What can I say about Ison Harrison? I asked for help with my simple divorce which was estimated to cost between £1,800 and £5,000. £11K was the total bill and we didn’t even go to court. Totally been ripped off, overbilled and was completely fobbed off when I complained with aspects of my complaint not even addressed and things in the response that simply weren’t true. Currently in the hands of the legal ombudsman.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service , Jen Bateman delivers . Gives you full confidence.

Ison Harrison High st Skipton .
Jen Bateman , dealt with the sale of our land .
We can’t say Thank you enough.
Jen handled everything so professionally and communicated with us , throughout the whole process.
There was no obstacle too big for Jen to deal with . We felt assured and confident all the way through .
What a fantastic person we are very grateful to you , and can’t recommend Hen highly enough.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing work

Following a previous case that was dealt with in great form by ison Harrison solicitors Simon helliwell, Simon saw fit to persue another case and delivered a settlement which is absolutely brilliant.
Again Simon helliwell had shown his knowledge and commitment, communication has been clear and courteous on both occasions. Top marks.really impressed.thank you

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Abbigail, Nicola and Beth were all brilliant! Ison Harrison helped with a property purchase and deed transfer. They were professional, helpful and more importantly actually communicated clearly with me throughout the full process. Thank you so much for making a really stressful time easier by doing a great job.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

Just completed on flat purchase today and I cannot fault the team ( Laura and Harriet ) the communication was excellent throughout the whole process and they were professional, knowledgeable and very approachable.
I can understand why my daughter highly recommended them to me after they dealt with her house sale.

February 19, 2026
Unprompted review

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