Nice platform and great teachers at very competitive prices! Furthermore you have an amazing range of languages you can learn. However regarding the platform; I erroneously mixed up two on my differ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
italki is a global language learning community that connects students and teachers for private & customizable online language lessons. At italki, we believe that human interaction and cultural sharing are the best way to become fluent in a foreign language. With over 5 million students and 30,000 high-quality teachers teaching more than 150 languages, italki helps everyone with their personal journey to fluency.
On italki, you can:
With italki Plus, the latest paid subscription service. You can enjoy various benefits such as AI-created study materials and quizzes, progress and goal tracking, and organized language learning systems. Current italki Plus services include but not limited to:
Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.

We know finding the right teacher takes time. That's why italki offers a 100% Satisfaction Guarantee on trial lessons.
You're eligible for a credit refund if:
You can claim this guarantee up to 2 times.
How to claim: Contact our Customer Success team within 48 hours after your trial lesson with your Lesson ID and reason for dissatisfaction.
Please note: Requests submitted after the lesson is marked complete, or cases involving violations of italki's Terms of Service, are not eligible.
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After taking many classes with our Japanese teacher, my wife and I met our teacher in-person.

Reply from italki
I had used italki several times before, for both English and French lessons, and until now my experience had been positive.
Recently, I booked a 30-minute English conversation lesson with a teacher who had very good reviews. Unfortunately, I felt quite uncomfortable during the lesson. I expected a more natural and guided conversation, but there were several awkward silences and very little interaction from the teacher.
The lesson took place for the full 30 minutes. Afterwards, the teacher marked it as “incomplete” in order to give me a €0.50 new student discount. italki support explained that this is the mechanism teachers use to issue a partial refund.
The problem is that once a lesson is marked as incomplete, the student can no longer leave a review.
This is what really concerns me about italki. The teacher’s positive reviews were one of the reasons I decided to book the lesson, but now I have serious doubts about how representative those reviews really are. There is a mechanism that, whatever the original reason for using it, can result in a teacher avoiding a review entirely.
In my case, the lesson was fully completed and I specifically wanted to leave a short and respectful review about my experience, but I am not allowed to do so unless the teacher decides to withdraw the incomplete lesson request.
Support was polite and helpful, but I think this is a serious flaw in the review system. If students cannot always share their experience after a lesson that actually took place, it is difficult to know how much trust to place in the reviews shown on the platform.

Reply from italki
This platform is amazing! Easy to book a lesson and manage it, smart filter for choosing a teacher. So many teachers, so many languages. Finally I found the teacher I want to study with. Thank you so much for your work!!! I wish italki even more success!!!

Reply from italki
I am really glad I found italki. I had been using other apps for self-learning a new language, but I got to a point where my learning was not progressing. I was looking for lessons with a real teacher. Italki connected me with two very experienced language teachers and I have been taking classes for over a month.

Reply from italki
italki is a very good platform for learning languages. I especially like that you can choose a teacher who suits your personal preferences, learning style, and goals. The website is well organised, clear, and very easy to use. Booking lessons and communicating with teachers is simple and convenient.

Reply from italki

Reply from italki
Bruce is an incredibly patient and focused teacher who genuinely cares about his students and treats them with great kindness. He approaches his work with diligence and a true passion for teaching. He adapts to his students’ needs while also challenging them in ways that help them develop their language skills. He has put together a tailored plan to help me succeed in high-level job interviews in English.

Reply from italki
Purchasing lessions has been easy. U have tried 3 tutors and all 3 have been great

Reply from italki
Yohei has been an AMAZING instructor. I dont regret using italki for a sexond

Reply from italki

Reply from italki
I had a fantastic experience using italki to find and compare tutors for my CELPIP preparation. The platform makes it incredibly easy to evaluate different teachers, read reviews, and book sessions that fit my schedule. Finding specialized tutors really helped me understand the test component scoring criteria better and feel more confident. Highly recommended for exam prep!

Reply from italki
Incredible platform that has helped me learn Sotho very quickly. Highly recommend my mentor David

Reply from italki
Nice platform and great teachers at very competitive prices! Furthermore you have an amazing range of languages you can learn.
However regarding the platform; I erroneously mixed up two on my different email adresses when I registered. I called immediately the helpdesk and it seems impossible to link both, otherwise I might loose my course credits!? A bad point for the platform!

Reply from italki
I like the fact that there is a questionnaire to help discover what type of learning method works best for the student and pairing them with the appropriate teacher. Very important

Reply from italki
Great experience!
I have been using Italki for a few months and found it an invaluable experience to prepare for a trip in Brazil. I came to Italki with some knowledge of the simple grammar structure and a limited vocabulary. Within one lesson the instructor, which I was fortunate to be paired, could tailor our next lesson to use and apply my knowledge to build fluency in speaking. I found the program very user friendly. It includes: a self assessment questionnaire to find out what type of learning/teaching style you prefer, post session self paced exercises to reinforce skills and no obligation to continue with lessons and/or instructor. I highly recommend Italki!

Reply from italki
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.