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Italojewelry Reviews 

1,338
•
TrustScore 4.5 out of 5

4.4

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the easy-to-navigate website, which offers a wonderful and diverse selection of stylish accessories to choose from. Many shoppers highlight the exceptional craftsmanship, unique designs, and beautiful sparkle of the jewelry items, making purchases a delightful experience. However, some customers also noted frustrating issues with missing stones shortly after wearing their new pieces. A few people experienced unexpected delivery delays, while others mentioned challenges regarding product sizing accuracy or returning items. These buyers expressed disappointment with the lack of durability and support when trying to resolve their specific problems.

What people talk about most

Product

Customers consistently report great satisfaction with the product, highlighting unique designs and excellent... See more

Quality

People report positive experiences with quality, highlighting excellent craftsmanship, unique designs, and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many report that ordering on the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences vary significantly among consumers.... See more

Website

Reviewers mention positive feedback about website, consistently praising it as easy to navigate with a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more

Rated 4 out of 5 stars

Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my p... See more

Company replied

Rated 4 out of 5 stars

Wife was tricked into picking a ring for our daughter's older friend. This is the ring I'm giving her for our 50th anniversary. Wait until she receives it. She'll either love it or I will get punch... See more

Rated 4 out of 5 stars

I was able to order on line easily. Now [ waiting ] already received notice it may take LONGER than expected, so that's [ disappointing ]...we will see.

Company details

  1. Jewelry Store

Written by the company

Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,338)

376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

So far so good!

So far the order process and navigating the website has been easy peasy. I’m very excited for my purchase to arrive. I will return to process a product review. The communication during order processing has been appreciated. Looking forward to future shopping.

August 30, 2026
Unprompted review
Rated 2 out of 5 stars

Quality poor. Stones fall out

After 6 months of wear, I have lost 3 stones :( Unfortunately I purchased from someone on Poshmark so there is no recourse. While the ring was beautiful at first, it is now unwearable as it would cost more to fix it than it is worth. I will not buy any more of their jewelry

August 30, 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

We’re very sorry to hear that you’ve lost three stones from the ring, especially after enjoying it for the first six months. We’d be happy to look into this for you, as our jewelry comes with a 1-year warranty.

Even though the ring was purchased through Poshmark, please contact our customer service team at service@italojewelry.com and provide the original purchaser’s information or the order number, if available. We’ll check the order details and see how we can help.

Rated 5 out of 5 stars

It was very easy ordering from the…

It was very easy ordering from the website. I received my order this morning and am very happy w my purchase. The jewelry is definitely upscale, classic stylish and made very well.I love the blue and white sapphire stones that are quite sparkly. Also that they are Rhodium plated. I put in another order for matching necklace and bracelet. A

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Much too late

Please send my order to me. Why is it taking so long to process. I don't understand. I ordered it to wear, not to wait.

August 18, 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

We’re sorry to hear about your frustration and understand that waiting for an order you’re excited to wear can be disappointing.

This is a new arrival, and the item requires additional time for production and inventory preparation. The estimated processing time of 8–15 business days was displayed on the product page when selecting the size before checkout.

We appreciate your patience and have arranged a complimentary expedited shipping upgrade for your order once it ships to help it reach you as soon as possible.

Thank you for your understanding, and we hope you’ll love your new piece when it arrives.

Rated 5 out of 5 stars

POPS & Sparkles!

GORGEOUS! The color POPS! The sparkle SPARKLES! Smiling and LOVE it!! Ordered 8/2 & received 8/11. Right on time!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Like the variety and quality of…

Like the variety and quality of jewellery have purchased 2 sets of earrings and 1 ring delighted with all 3 is my go place to look for unique jewellery

July 24, 2026
Unprompted review

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