Italo Treno Reviews 

Double check your ticket even after you confirm with the booking agent. They will ask you to book round trip and will talk you into it. They will then proceed to book for the same day no matter what day you ask for. Then they will argue with you after they print it for the SAME DAY that you told them wrong. They did it TWICE after we specifically asked for the return to be a different day. We didn’t catch it the first time and had to eat a $100 train ticket. We were mindful of it the next time so luckily were able to get it changed. I think they do it on purpose so you’re forced to buy multiple tickets.

Going from Rome to Venice, our assigned seats bought well in advance were double booked. We were told to sit elsewhere and when we reached Florence we had to move, luggage and all, to another car 2 coaches back. Only to arrive and those seats given by the train mgr were also occupied, so we could not sit together. Try moving 4 pieces of luggage thru 2 full train cars. Told no refunds since we were in the same class. Be aware, even though we were told double booking is impossible it can happen. I think we should have gotten at least half our tickets price refunded.

Disabled husband and I paid to go exec class, waste of extra moneyin lounge which was terrible with a nasty woman who nearly had a heart attack if you tried to serve yourself and not scared to raise her voice!! Terrible coffee, horrible pastries!! Seat old and sloping forward, so sliding off. USB next to seat not working, train platform never came up, spoke to desk, told them I could not rush with my hubby as is amputee, assured as soon as the platform came up there would be ample time to get there and bird train, up came the platform, left lounge right away had to get to platform 12! Lounge is at others end before platform one, we sprinted as fast as we could to the platform and carriage number 1 was as far as you can imagine from where we were! We jumped on as the whistle blew in carriage 11 and the train pulled out! Meaning we had to walk the length of the moving train with all our luggage and crutches, disgrace! On train the personal screens would not work
And there was no usb plugs only Italian mains plugs, one terrible cup of tea with powdered milk and a crust round dry cake! What a joke, if that’s exec class I will never use it again, be warned!!!!!

First class is pretty dirty. If you get off at the wrong station and try to reboard, the staff will yell at you. Then I calmly ask the information counter to remedy the situation. No empathy, just scolding and waving to buy a trenitalia ticket. Sometimes we can’t fix the situation, after all it’s only 1.45 euro to fix my mistake. But I will not forgive the scolding and cynicism from the staff.

We were tourists in Verona trying to go to Lake Garda, the man was very swift to recommend us tickets since we were obviously tourists and had just arrived at the station. This was around 15€ per ticket, compared to other trains, was a rip off. The man did not ask us WHERE in Lake Garda we were visiting before giving us the tickets so we did not arrive at the stop we wanted, therefore spent a long time navigating to the next stop.

He also gave us adult tickets when we are (not too flatter myself) clearly under the age of 27 to make more money.

Avevo quasi 1000 punti nel programma di accumulo Italopiù e non ho potuto usarli in nessuna tratta per indisponibilità di tickets.
Quello che è incomprensibile è il fatto di non aver potuto utilizzare questo credito come quota parte per l'acquisto di un altro tipo di biglietto.
A mio avviso questa è una vera e propria truffa; un ulteriore specchietto per le allodole cui le aziende hanno abituato i clienti italiani nella roboante assenza degli organi di regolamentazione e controllo.

I had almost 1000 points in the Italopiù accumulation program and I was unable to use them on any route due to unavailability of tickets.
What is incomprehensible is the fact that I was not able to use this credit including part of it to purchase another type of ticket.
In my opinion this is a real scam; a further red herring to which companies have accustomed Italian customers in the resounding absence of regulatory and control bodies.

they have a senior tarif which is the same as the under 60 one. Very unpolite towards senior people.
it is a mockery.
never again with them.

la tariffa senoor e´ la stessa degli under 60.
mancanza d rispetto verso i senior e presa in giro.
non viaggero´piu con loro.

They have the most rude and unhelpful staff I have ever encountered throughout all my travels, and I travel a LOT. The weather was really bad that day so my data was not working properly and the controller started hitting my phone saying that he cannot wait 5 minutes for every customer and swearing in italian since he thought I could not speak the language. A shame!

I decided to try the Club. Staff was very unhelpful, they watched me while I was dragging a very heavy suitcase without offering any help. Train was dirt, old with a strong smell of WC. The Club breakfast consisted in a burned coffee served in a paper cup and a selections of chips and cheap biscuits. I cannot imagine what economy must be like.

Comfortable ride but the train conductor of 5908 on 3/10/24 was probably a century of age and drove extremely slow the whole way, making us 30-45mins late to an airport

I recently had the unfortunate experience of using Italo's onboard internet service while on a call with Zarafone, and it was utterly disappointing. The internet connection was so atrocious that the call abruptly disconnected multiple times, rendering any meaningful conversation impossible. Despite being advertised as a convenient amenity, the reality was far from satisfactory. Italo's failure to provide a reliable internet connection severely impacted my ability to conduct business while traveling, resulting in frustration and inconvenience. Considering the importance of staying connected in today's digital age, Italo's subpar internet service falls far short of expectations and fails to meet the needs of modern travelers.

Very smooth and easy to complete

they have a delay on every single train.
if you buy carnet think about double. even if you have a pack of tickets they don't let you book but you can buy them with money
MOST scam SYSTEM

The worst train experience ever. The web page doesn't allow you to change giving a internal server error. On top of that, on the way back, the train brake in the middle of nowhere, we got 3 hours delay over a 3 hours trip, I've lost my coincidence to Switzerland the same night, and I had to buy an hotel night to stay in Milan. Awful service, stay away from Italo

One of the worst travel experiences. First time- They sold me a ticket for a train that was cancelled. And when I went back to find the ticket agent they had disappeared. 70 euros never returned. Second time: Bought Prima tickets, but the luggage racks were above the seats, and 23kg suitcases can’t be lifted by a 65yo passenger! Talk about points of pain in travelling. These guys make no effort. The staff on board didn’t even ask if they could help. Stood the whole way from Bologna to Firenze

I regret to say that I would rate it zero if possible. Our train experienced a staggering 7-hour delay from Milan to Rome. Despite contacting customer service and being assured of a refund within 30 days, no money has been returned. When I followed up after the stipulated period, they claimed to have already refunded and sent a confirmation email, which I never received. Extremely dissatisfied with their service—definitely not recommended.

Worst service. Especially if you are a tourist you are looked down upon.
Trenitalia is way better and good service.
Italo ticket price is expensive. They don’t have food or beverages unlike Trenitalia.
Conductors warning us to be quite all the time. Wifi sucks. Not for Tourists! Period.

Very comfortable Italo Train from Venzia Mestre to Milano Centrale.

We got upgraded to 1st classe and we received some drinks and snacks during the journey.

I bought an eternity. Wore it five times and a stone fell out. It was three months past a year and they wouldn’t credit me or help me at all. Very disappointed in their customer service

Am on the train to florence from milan right now. Being a tourist, experience was not great. Have booked the first class and was not aware that the drinks ad food they serve are free. I first declined then when got to know that it has been paid for already, asked the lady to serve and she was so rude! Can't believe that people in the service industry behave like this! Really need to get them trained..the lady had no idea about how to deal with clients.