IT Cosmetics Reviews 29

I ordered several items during recent holiday sale period and one of those items was Confidence in Your BEAUTY SLEEP serum. The serum had obviously partially opened in shipping and spilled over the packaging, contained ascorbic acid which is vitamin c, which had oxidized and turned orange and had a horrible smell. Rather than write a negative public review I contacted the company and advised them that this 1 product arrived in unacceptable condition. I have not received any response from the company. I have used the IT CC cream and other products years ago before the company was acquired by L’Oreal and was impressed with the customer service. It is no longer the same company, there is no customer service except to process orders and the satisfaction guarantee is worthless. I will no longer be buying products from this company.

Bought the bye bye pores powder, first time opening it and the insert didn’t fit properly inside the pot. It fell out all over me and the floor, the entire pot. Their customer service has been appalling and they are refusing to replace it, despite it clearly being faulty. They just don’t care. Avoid. I will never purchase their products again.

An online order was placed recently where my selection of their product was not what was to be sent to me. I confirmed this with the name of the product when I was sent my order confirmation/Invoice. I immediately contact IT Cosmetics moments later so as to correct their mistake before the item shipped. Their response was that their policy doesn't allow for any alterations or replacement of an item once the order has been placed. They suggested that upon receiving the incorrect order, I simply ship it back (at my expense) where I can than reorder the correct item. ABSOLUTELY UNACCEPTABLE! Not only they had the made the error (as I took a screen shot of my order as the process was somewhat shaky), I'm expected to pay for the returned item for their error. When I asked to speak to a manager, their CS agent said this was possible but to expect a call back in approx 48 hrs. at which point I ended the call and called my bank to stop payment.
These are the type of policies that show a complete lack of care for the consumers today. What would have been a simple fix by merely correcting the order prior to having it shipped, has no turned into a complete lack of faith in this company for it being totally inflexible.

I ordered a gift card for my daughter on 12/15/25 for Christmas and did not have an option to choose a delivery date. I immediately called and was told due to the holiday season, the order would go out based on their volume. I was also told it would go via US Mail. After 45 minutes of repeatedly expressing my dissatisfaction, they told
Me she could use my order number to place an order. It’s now a month later and my daughter has received nothing. After 20 minutes on the phone today, I was told they would look into it and get back to me later this week. I told them that was unacceptable and wanted to speak to a supervisor. Well, there is no supervisor available and I should get a return call within 48 hours!!!! WTF??? I love IT skin care and will continue buying it from Amazon or Ulta. Unfortunately this does
NOT solve my daughter’s gift card issue.

Every time I get a really light color its never the right color and its way darker or orange looking. It cosmetics doesn't know how to shade apparently. I bought the full coverage fair light and its is so orange!!!! Its so annoying. I keep trying to give them a chance and the coloring is always so wrong too dark and orange looking! It does not match the name of what's inside the makeup tube. I like the way the makeup feels but other than that they suck with the coloring of makeup.

I'm not one to write bad reviews, and I've actually used and loved IT Cosmetics products for years. But due to my recent experience, I will no longer be purchasing from them. I ordered directly from their website, and received my products on time. I had ordered a new product (Confidence in your Beauty Sleep Serum). Unfortunately, I had a reaction to the product. It started burning/stinging and I developed a rash over my whole face and neck that lasted several days. Over the past couple days, I have had to call customer service multiple times and I just keep getting bounced around with people wanting to ask questions about my skin's reaction to the product. I said, I already told you guys about my reaction, I don't care about the reaction, I just want to return the product and get my money back! I have never been so frustrated by a customer service experience in my life. I am waiting on yet another call back from them, and have yet to receive any information about how I can make this return. Now it's Friday, 15 minutes before their US office closes, so I'm sure they will keep drawing this out so that eventually is been 30 days and they can say I'm inelligible. I will never again buy another IT Cosmetics product.

This was my second purchase of the foundation. I took the almost empty container to Sephora to get the correct shade since the name of the shade had worn off. I then ordered this shade from IT. It was not the correct shade because it was too light. I called IT Oct 9th (800) 356-5120 to find out what was the next darker shade to the shade I purchased in August. The rep told me the next darker shade was neutral. She did not offer to exchange since it was outside of their 30-day return. I explained I had been sick and promised myself when I recovered, I was going to wear make-up every day. My recovery was outside their 30-day window. I only had 2 pumps of foundation from the container. First of all, she should have offered an exchange and second of all the neutral shade is nowhere to be found. I am thinking this shade can only be purchased if you buy it directly from IT since they have about 30 shades. The value for their customers is lacking.

I have used CC full coverage cream for years. I recently spilled some on my white dress pants before church. I have tried dish soap & bleach & soaking overnight & then washed & the STAIN will not come off. If there is anyone out there that has been successful in removing, please help me!

Got an email saying all skin care products were 30% off. Made a purchase and quickly realized I didnt get the discount. Contacted them immediately and was told the discount only works if logged into my account. I asked if I could cancel or modify my order and was told orders cannot be changed or canceled, even though I placed the order 10 mins before. Asked to speak to a supervisor about other options including a partial refund of 30% of my order and was promised a response but received none. Won't be ordering again.

I purchased the CC cream expecting it to be ‘amazing’ as all the apparent reviews state but it brought me out in big, painful spots. I’ve never had spots in my life! I complained on their online chat and was told to call a number based in the US to make to continue the complaint. I replied saying I don’t want to call as I am in the UK and the chat got disconnected. I then tried a new chat and it said they would email me back. They never did!

At one time I believe that a cosmetics was a reputable company, but as I come to find out they don't stand behind their product. I had 2 of their tightline mascaras dry up within a week. After getting them and they won't refund me or give me a new product. Why is that such a big company? Can't afford to let go of $20. I don't understand I wouldn't purchase another thing for this company if I was you because they don't stand behind their product

I bought an eyebrow (Brow Power) and started using it. The pencil fell out. Not happy!!!

The worst customer care experience. I received my package and some of the products are open, I send an email and after 10 days nobody responds my email. Are good products but not good customer care service

I am so angry with this company and they’ve not even replied back to my email….
I ordered 3 CC illumination creams and because I spent over a certain amount I got a gift….. well guess what all I received was the gift!!!! Not 1 of the 3 CC creams were posted out to me……. Money thrown down the toilet!!!!!!

I placed an order 10 days ago and it still hasn't shipped. Yet they claim 3-5 business day shipping. Ridiculous.

This company is a joke! I placed an online order and the system defaulted to an old address I had on file which the online ordering system did not give me an opportunity to change before finalizing my order. I received the order completion screen and immediately contacted IT to advise that the shipping address is incorrect. The site even announced that there are shipping delays, the current order status not shipped and yet their response is you messed up so basically go to the address it was shipped to or if the order is returned we will refund you. Extremely disappointing service! I've been a great customer for over a decade, that ends today!

I do NOT recommend this company It Cosmetics or their products at all. Everything I bought has such a terrible strong perfume scent that it stings my face! Their blush is called Bye Bye Pores and it's supposed to minimize the look of pores, but it actually accentuated the look of my pores. I contacted the company and they want me to return it and pay for expedited shipping with signature on top of that. That's gonna cost the price of the product of the blush! Their foundation is terrible too. And their cleanser...WHY do they put perfume in their cleanser too??? I can't believe that this company charges so much for such poor quality products and does not stand by them!

This product line is exactly how they advertise it. I love that it does not use animals for testing. Their products not only serve the normal purpose (like foundation) for the face, it also has ingredients that improve your skin. I love the fact that they have video instruction to use their products, that I find helpful. They even offer a one-on-one video conference with you to help with what your needs may be. Fast delivery if ordered on line and carried at high-end costmetic stores.