When I opened the bag, the floral scent touched my nose. This natural sweetness cheered me up. Even under the hot weather like today in Sofia, I felt instant freshness. White tea is famous of ant... See more
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Review summary
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I've purchased a few times (from Canada), from Iteaworld. Shipping has always been fast and the quality great! They include little extras with every order, allowing you to try new teas. I like how... See more
I have tried just three products from iTeaworld, but so far I've never had a bad experience. As a newbie to tea, their curated package design helps me to discover new things about the tea I'm having.... See more
Excellent teas, great customer service, and reasonable prices. There are regular sales, so you can always get something new and interesting for a good price. They send samples with every order. If you... See more
4.5
Excellent
83 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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The teapot is beautiful
The teapot is beautiful. Arrived on time and in good shape.
Thanks!
March 8, 2026
I really enjoyed the tea
I really enjoyed the tea! The green tea tasted so clean and fresh ! I enjoyed drinking them daily. Would recommend to friends and family. Thank you
March 12, 2026
Reply from Iteaworld
Dear Customer,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can feel when there haven’t been recent tracking updates.
After looking into your order, we’ve confirmed with our logistics partner that your package is currently undergoing customs inspection in the destination country. During this stage, tracking updates may be temporarily paused, which can understandably cause concern.
That said, we fully understand that waiting without clear updates can be worrying. Our team has already reached out to you directly with more detailed information, including tracking links, and we are also continuing to closely follow the shipment progress on our side.
If the wait becomes inconvenient, we would be more than happy to arrange a replacement shipment to help ensure you receive your order as soon as possible.
We truly appreciate your patience and understanding, and we remain committed to providing a better experience. Please feel free to reach out to us anytime — we’re always here to help.
Most Flavorful Tea!
This is the most flavorful tea I have ever had. We have tried the White Tea, Jasmine Green, and the Oolong. All are the best we have ever had. Highly recommend this tea company and will only buy from them until we find something better (which I don’t think is going to happen at these prices). And how could tea get even more flavorful?!
March 6, 2026
All the boxes I have ever ordered from…
All the boxes I have ever ordered from iteaworld are beautifully crafted, the tea is exceptional, and they are always very detail oriented.
February 2, 2026
Reply from Iteaworld
Hello,
We’re truly sorry to hear our tea didn’t meet your expectations, and we appreciate you taking the time to share your honest feedback.
We truly understand how disappointing this must be for you, and your happiness is always our greatest concern. We’ve already reached out by email to listen and help resolve this for you, and we sincerely hope you’ll give us the opportunity to make things better.
Unique Teas, Great Customer Service, Reasonable Prices
Excellent teas, great customer service, and reasonable prices. There are regular sales, so you can always get something new and interesting for a good price. They send samples with every order. If you have a question or an issue, they are quick to answer or resolve it. I have found teas on their site I haven't found anywhere else. Their rewards program is also great, which is a nice incentive for regular customers.
February 5, 2026
Beautiful Tea
Beautiful, high quality teas! I can tell that great care is taken with every step of preparation. Leaves are whole and lovely, and each one has its own distinct, wonderful flavor.
January 20, 2026
Great Items but recharge tea scale doesn't work
Great prices. But the re charging tea measure doesn't recharge. Upset about that.
January 6, 2026
Reply from Iteaworld
Hello,
We’re very sorry to hear that the charging function of your Digital Tea Scale didn’t work properly. We have contacted you via email to understand the situation and try to provide a solution.
Thank you for your support and love for our tea — we hope you enjoy your tea experience!
Marshall's Iteaworld review
The tea was excellent and the delivery very prompt. I'll definitely order from Iteaworld again. /Marshall
January 5, 2026
Wonderful high quality teas and story biography of every tea
Wonderful high quality teas and I am amazed and so inspired of the packaging, the box, every tea that has a biography card with all the information, origin, characteristics, how to prepare, map with origins. Pure delight to open tea , taste and to know all the story behind, very beautifully made from tea to the packaging!!
January 5, 2026
I ordered on 12/7/2025
I ordered on 12/7/2025. Now is 1/16/26. Never get my package. The tracking information stops on 1/4/26. Company didn’t reply my email after I sent the follow up email. I suggest avoid buying from this company.
December 10, 2025
Reply from Iteaworld
Hello,
We’re truly sorry for the delay and for the frustration this has caused you.
Your order did experience an extended customs inspection, which delayed the shipment by around 15 days. After customs clearance was completed, the tracking information unfortunately stopped updating, and we have already reached out to you to offer solutions, including a replacement or a refund.
We also sincerely apologize that your email was not replied to in time. This was due to limited support coverage over the weekend, and we will be improving our weekend customer service.
We completely understand your disappointment and are very sorry for the inconvenience. If you’re open to it, we would still like the chance to resolve this properly for you.
Thank you for sharing your experience — your feedback helps us do better.
Great tea!
Well packaged products and well labelled, definitely I would buy from them again
December 10, 2025
100% is fake Chinese tea
100% is fake Chinese tea
Cause I’m Chinese , I am curious where they can found some things like that, never tasted like that, tasty bad,don’t buy!
December 5, 2025
Reply from Iteaworld
We’re very sorry that this order did not meet your expectations.
All of our teas are sourced from China, with clearly identifiable origins and production years. Each tea is carefully selected to ensure authenticity and quality. For some aged teas, detailed information about the individual tea maker may not be available, which is standard in the industry.
According to our refund policy, customers who are not satisfied with their tea are eligible for a refund, and your refund has already been processed.
We truly appreciate your feedback, as it helps us continue improving both our tea selection and our service.
Good overall experience
Good overall experience! Item did get stuck in customs for nearly 2 weeks, but I did finally receive it
December 9, 2025
Your tea is amazing!!!
November 7, 2025
Always great!
I've purchased a few times (from Canada), from Iteaworld. Shipping has always been fast and the quality great! They include little extras with every order, allowing you to try new teas. I like how they include instructions on how to properly brew, preventing that bitter taste that all grocery store teas offer. I will continue to shop from them!
November 10, 2025
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