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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, most reviewers were let down by their experience overall. Consumers frequently state that programming quality has drastically declined, featuring endless repetition of old films and unengaging shows instead of fresh content. People also point out that excessive commercial breaks significantly disrupt daily viewing and completely ruin the entertainment value. Some reviewers were not happy with the poor audio and visual quality that makes broadcasts difficult to follow. Customers additionally expressed deep frustration over poor management decisions, constant scheduling changes, and unhelpful staff. Viewers noted that incompetent commentary and repetitive advertising tactics further alienate loyal long-term supporters of the network.

What people talk about most

Product

Reviewers express strong dissatisfaction and frustration regarding the quality of television programs and... See more

Service

People report negative experiences with service, describing the content as disappointing and expressing... See more

Staff

Clients share negative opinions on staff, expressing strong dissatisfaction with commentators and panelists.... See more

Marketing

Users describe negative interactions with marketing, expressing strong frustration over the intrusive and... See more

User experience

Customers had negative experiences with user experience, citing significant frustration with playback... See more

Reviews shaping this summary

Rated 1 out of 5 stars

RUBBISH AGAIN TOTALLY NO CONSIDERATION FOR REGULAR VIEWERS They decide [ in their infamous wisdom] to cut the hour of coronation street down to half an our stating "soap hour" for half an hour of em... See more

Rated 1 out of 5 stars

Coronation Street is failing its long term viewing public. The current storylines are all negative without the old balance that Corrie was famous for. The funny, uplifting banter and stories are gone.... See more

Rated 1 out of 5 stars

England v Albania ITV Football coverage. Simply awful. Why do we have to listen to the inane, pointless comments of Roy Keane & Ian Wright? It is simply a cue to turn down the volume and go for a... See more

Rated 1 out of 5 stars

What rubbish it is now,,,, taking off the most watched soaps in anyone's land, for football,,,, what about the loyal people that watch them?? Not everyone likes crappie football?? Thousands of people... See more


Company details

  1. Television Station

Information provided by various external sources

The official home of ITV, including more on the top entertainment, soaps, drama, lifestyle, news and sport shows, plus watch exclusive Preview and Catch Up video


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

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No history of asking for reviews

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1.3

All reviews

(1,512)

188 reviews in the last 12 months

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Rated 1 out of 5 stars

Could you please put emmerdale on at…

Could you please put emmerdale on at 7.30 again and coronation street on at 8 instead of the rubbish half hour programmes that are on, just sat through changing ends why do you think this is funny? Put it on later for people who don't work and can stay up.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Why are there so many adverts for…

Why are there so many adverts for gambling sites these days? Are ITV that hard up for money?. I know one thing though , they love to profit on addiction. In the 80s it was hundreds of cigarette adverts , in the 90s it was fatty and fast food adverts and now in the new millennium it's all about gambling. It looks like they get a kick out of making money out of harmful products. Whatever next? They probably will be advertising for cocaine and heroin dealers

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

I cannot bear to listen matches with Sam Matterface

I cannot bear to watch football matches where Sam Matterface is the commentator. I watch England games with the sound off because he's so irritating. World Cup wise its a shame but BBC coverage will get my support. Please use other commentators occasionally or give us the Stadium sounds option like Prime. I also notice when I search England commentators tonight that many others are searching the same info so maybe i'm not alone. I don't suppose anything will change but he is an irritating scourge on the commentating of football.

June 6, 2026
Unprompted review
Rated 3 out of 5 stars

Watching World

Watching World
Cup friendlies and no Sound
No sound!!! at all
If it were just a few minutes i wouldn’t mind, but the whole first half is with no sound
Ridiculous

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

This morning Robert Lindsey came on to…

This morning Robert Lindsey came on to talk about the important issue of prostate cancer. The interview was cut short because ITV needed to advertise their £100000 prize giveaway. Terrible editorial decision. Sorry Suzanna, I’m turning off ITV GM

June 2, 2026
Unprompted review
Rated 1 out of 5 stars

ONE STAR IS TOO MUCH!!

ONE STAR IS TOO MUCH!!! I HAVE WATCHED ITV BETWEEN 5PM AND 6PM TODAY AND THAT ADVERT ABOUT CREMATION HAX BEEN ON 3 YES 3 TIMES WITHIN AN HOUR. I'm getting on in age and I DONT WANT TO BE REMINDED ABOUT IT EVERY time I want to watch my tv. You are depressing the hell out of people. Please STOP OR PUT THE ADVERTS ON AFTER 10PM WHEN US OLDIES ARE IN BED

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

You end up watching more adverts than…

You end up watching more adverts than actual TV.
Neither of the apps on different devices speak to each other so you are constantly trying to figure out what episode you are/ where in that episode you are.
It always restarts from the beginning even if you are half way through.

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

I entered a free Winsday competition…

I entered a free Winsday competition earlier this week where they gave me a ticket and I answered the question about the flavours in Neapolitan ice cream - strawberry chocolate and vanilla within so many seconds and it said I’d won £100 and I cd claim it soon but when I presented my ticket on Wednesday afternoon it said I didn’t have a winning ticket!! 😢

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

I have just been forced to register for…

I have just been forced to register for ITV, a free to air broadcaster, because I have a tv package with EE. I do not want ads tailored to me and my data collected. This is just another example of big brother trying to take over and manipulate us. Therefore I have decided to boycott ITV, most of their programs are rubbish anyone. This is one pissed off viewer!!!!!

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

The heart version of tv. Utter shite now!

Cannot stand this channel for more than an hour. The constant repetative ads drive me round the bend and have to turn it over. Can't even get through an episode such as vera before shouting at the tv, and as for shutterly fabulous ad......

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

If l could give ITV a

If l could give ITV a, 0, l would, but l would give it 100 for Rubbish, the only channel with more cronies is Channel 5, on quality the are both equally as bad, but exist on gambling sites, otherwise they would have gone bust, and no wonder companies wont advertise there brands, perhaps brands do want to be associated with them, l thought ITV was a broadcaster and not a gambling hub, before ITV took over regional stations, it was a pleasure to watch different areas, now, whenever l switch the TV on, l avoided ITV like the plague, then the plague would be more pleasurable, ITV is a prime examples of when they have to many middle class degree wielding woks running it, people who are to lazy to create something that really appeals to viewers, or have the intelligence to understand what viewers really want

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

ITV programme quality has nosedived…

ITV programme quality has nosedived lately. Far too many reality/celebrity programmes. Too few nature/ecology/information/decent drama programmes. Adverts are full of bingo/betting style.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

ITV COMPETITIONS are BIAS to ENTER if…

ITV COMPETITIONS are BIAS to ENTER if your DEAF like me, they RING you LIVE to which I ONLY do TEXT or EMAIL, this is the Reason I DO NOT ENTER them due to a WASTE of my MONEY.

Things have also gone VERY bad on FREE prize draws, used to win quite REGULARLY but have not for some time,

SHAME as I used to ENTER every WEEK but not ANYMORE.

April 30, 2026
Unprompted review

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