IU International University of Applied Sciences Reviews 

808
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently commend the supportive and professional staff, including advisors and coaches, for their clear explanations and personalized advice. Many people appreciate the flexible user experience, allowing for self-paced study and managing personal commitments, with the curriculum often highlighted for providing practical, real-world applications. However, some customers noted concerns regarding administrative processes and response times, with delays in feedback and slow document processing causing uncertainty. Reviewers also experienced difficulties with customer support, citing challenges in reaching staff, generic responses, multiple follow-ups, and unclear, disorganized systems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the helpfulness and responsiveness of... See more

User experience

Users describe positive interactions with user experience, highlighting the flexibility and structure of the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to slow... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction with the... See more

Response time

Customers consistently note negative experiences with response times, highlighting slow communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience at the workshop. The topic was about housing in Berlin and I could get many tips of how to find my home. It was also good because of the clear explanation of the Advisor Nites... See more

Company replied

Rated 4 out of 5 stars

This was my first experience with a study coach, Kathrin. She is a very professional lady, she navigated me through every detail that will be of help to my research writing. I cannot wait to schedule... See more

Company replied

Rated 4 out of 5 stars

I'm currently in the final stretch of my Master's in Artificial Intelligence at IU, working on my thesis, and overall it's been a positive experience. The self-paced learning format has really w... See more

Company replied

Rated 5 out of 5 stars

The professors are amazing and super helpful. They respond quickly to questions and really want to help you. The IT and student support team also responds in a timely manner. The work I learn is on pa... See more

Company replied


Company details

  1. University

Written by the company

This page collects feedback from applicants, students, and alumni of English-taught programmes at IU International University of Applied Sciences (IU) in Germany. IU offers career-oriented, face-to-face teaching on campus led by experienced professors and lecturers, complemented by self-study using modern digital learning tools. All programmes are German state-accredited, preparing students for international careers. IU offers 10 programmes with over 15 specialisations at bachelor’s, master’s, and MBA level. As Germany's largest university with over 130,000 students, our mission is to make education accessible for people from all over the world.


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4.0

Great

TrustScore 4 out of 5

808 reviews

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No recent history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(808)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently went to a meetup organized by…

Recently went to a meetup organized by IU. Met a lot of students from different courses. Exchanged some great ideas.

November 20, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Mohammad,

Thank you for sharing your experience! We're thrilled to hear you enjoyed the Speed Networking event and had the chance to connect with fellow students. Networking and exchanging ideas are exactly what these events are all about!

Looking forward to seeing you at the next one!

Best,
Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

Event Review

Good networking events.

November 20, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Rupam,

Thank you for your feedback!

We're glad you enjoyed the networking events. Stay tuned for more opportunities to connect.

We look forward to seeing you at the next event!

Regards,
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Good for MBA.

November 20, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Soumik,

Thank you for sharing your positive experience with us!
We always strive to support students and provide them with a fantastic academic experience.
We are delighted to have you on board and wish you continual success in your studies.
Best Regards,
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Career services and study guides

Career service have been a lot helpful for me along with study guides!

I love the sessions they hold and help us out 😊

November 14, 2024
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Sarah,

Thanks for getting back to us.

It is great to see that things went so well for you during your session with our study guides.

Wishing you all the best going forward!

Best,
Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Bad Experience Due to Finance and Support Issues

The academic side of the program was acceptable, but my experience was overshadowed by major issues with the finance team and support services. After failing a subject, I encountered unresolved technical issues that delayed my final exam for 3–4 weeks, and it took an additional 3–4 months to receive results for another subject. Furthermore, an update to a first-semester course was delayed to the point that it disrupted my progress into the second semester.

The contract states that failing a subject should terminate it, yet I continued receiving invoices. When I contacted support, they informed me the contract would remain active until the semester's end—though I could request an early termination, which I did. Now, I’m being charged for two months’ tuition fees for circumstances beyond my control, and despite multiple emails, I’ve received no response or support. This experience has been very frustrating, and I feel my concerns are being ignored.

November 6, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Eron,

Thanks for taking the time to reach out to us.

We are sorry to hear that your experience fell below your expectations on this occasion.
Our terms of cancellation are communicated to applicants before they sign up by our study advisory team and further detailed in the contract you are obliged to sign before starting your studies with us.

We always aim to maintain the highest standards and would therefore like to investigate your case further to answer any questions, clear up any doubts and see if anything can be improved. Please reach out to us via reviews@iu.org and we will try and assist further.

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

I’ve had an extremely disappointing…

I’ve had an extremely disappointing experience with this university. I’m still trying to resolve my issue, but it’s clear the institution is more interested in money than in the well-being of its students. They charge exorbitant fees, yet offer little to no support. The administration is unresponsive, and the general attitude seems to be that, once they have your money, they’re done with you.

Last year, the admissions team enrolled me in the wrong program. Over the phone, a staff member admitted this was their mistake, yet their only “solution” is for me to transfer to the correct program, which would mean losing several credits. This includes exams I’ve already completed, for which I invested time, money, and a great deal of effort. It’s legally unacceptable to leave students bearing the consequences of the university’s errors, but no one has taken responsibility or offered assistance.

I’ve been emailing for two weeks now with no response or support through this difficult process. My legal team is prepared to file a complaint, but we’re giving the university one last chance to make things right and restore my credits. However, their continued silence makes this issue more serious by the day, as it reflects a complete lack of assistance for a problem they caused in the first place. For an institution that charges so much, their neglect of student issues is beyond disappointing.

October 14, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Alice,

We are sorry to hear that your experience fell below your expectations.

Whilst we cannot identify you individually on this platform, we would like to discuss this further and are happy to answer any questions, clarify any doubts or investigate further to see if any part of our process can be improved. Please feel free to contact us at reviews@iu.org.

We hope to hear from you.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Well-structured courses and good…

Well-structured courses and good support from the lectures

October 30, 2024
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Gabriel,

Thanks for getting back to us.

We are delighted that things are going so well for you.

Wishing you all the best as you continue on your learning journey!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Swift responce

Swift responce to quiries

October 29, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Moruakgomo,

Thanks for taking the time to send us your feedback!

It is great that things are going so well for you and you are getting the support your require!

Wishing you all the best with the rest of your studies!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

I recommend it for highly motivated people

I love studying at this university. I think it’s very important to be good at time management and have discipline, and especially to motivate yourself at all times. Since the online study programs are fully flexible, I can study whenever and wherever I want, which was one of the most important things for me when choosing a university for my bachelors.

October 29, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear D.,

Thanks for taking the time to send us your feedback!

It is wonderful to see that that flexibility offered by IU programmes works so well for you.

Wishing you all the best with the rest of your studies!

Regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Charged with tuition fees for a FREE ONE-MONTH TRIAL! 0.o

I enrolled for a FREE ONE-MONTH trial offered by IU University about a year ago.
I attended a free webinar and was assured there would be no fees if I decided not to continue the program.
Additionally, I wasn't obliged to take any action If I decided not to pursue the program - If I paid my first instalment I would be officially enrolled, if not, I would not be admitted to the program.

Today I received an invoice for EUR225 for tuition fees! A year later, for a free one-month trial.

I have repeatedly stated that the Uni has serious operational problems due to the total absence of operations management, but this is ridiculous!

October 28, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Kalin,

Thanks for taking the time to send us your feedback.

All the terms & conditions of our trial period are communicated to you both verbally from our admissions team and as well as detailed in the contract that you are obliged to sign before you start you studies. Once the trial period expires, normal cancellation terms and fees apply. In case of any further questions, doubts, or further feedback, feel free to reach out via reviews@iu.org where we are always able to help further.

Warm regads,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Great University! Great Community! Great Experience!

Great University! Valuable DRs and Professors! Great insightful and well structured course content! The online experience with the university professors and staff, with the staff, and with the available material and rich digital tools are so amazing, so well efficiently designed, and so well organized and monitored, to engage you, motivate you, help you and make your study experience an enriching, valuable and memorable one!

October 28, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Mohammad,

Thanks for taking the time to review us!

We are delighted that things are ging so well for you and that you have been getting lots of support from our academic and student services team!

Wishing you all the best as you continue on your learning journey!

Regards,

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

IU - excellent education, good price, well-organised

IU has a great user interface and service that I receive as part of my courses. I get interactive sessions with experts in the modules I enroll for at the click of a button. IU has a full library which allows me to access data safely and easily for upcoming exams or assignments that need extra research. The greatly organised coursebooks are built in with AI software called Syntea, which I use to help conceptualise my work. There are also various quizzes after ever module which help me figure out where I am at in terms of understanding the content of each lesson. IU allows me to work at my own pace and time, which makes it so much easier to enjoy my time studying

October 25, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Natli,

Thank you so much for your positive feedback, it’s truly appreciated!

We're glad to hear that mycampus portal and our flexible learning model work well for you.

Best Regards,
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Excellent learning environment

The online learning environment is well-structured and flexible. The courses are very engaging and relevant to my future career goal. I aslo deeply appreciate the support from the professors, the students office and especially the career service

October 25, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Safa,

Thank you again for sharing your experience with us.

We are delighted to hear that you are enjoying your studies at IU International University of Applied Sciences.

Also, we appreciate you sharing such detailed information about your experience.

All the best!
Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

I have just started the bachelors…

I have just started the bachelors degree, but I can confidently say that is is a great opportunity to be able to study at IU online.

October 24, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Pierina,

Thanks for taking the time to share your experience with us!

We are delighted that things are going so well for you!

Wishing you all the best as you continue on your journey at IU International University of Applied Sciences (IU).

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

flexible learning experience

I like the flexible learning schedule. It makes it easy for a working student to balance both work and academics.

October 23, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Ahuba,

Thank you so much for taking the time to leave us such a lovely review!

It is great to hear that our online learning model is working well for you.
We wish you the best of luck with the rest of your studies!

Best,
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Advantages of dashboard design, wide area network and software applications.

I have learned about the importance of using a computer system to connect with International educators. Data Science has a multiple discipline roles. It employs Data Scientist and Systems for data mining, data distribution and data visualization.

October 23, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Lesedi,

It is great to see that you find the course content so valuable.

Wishing you all the best with the rest of your studies!

Regards,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Close support by the Professors

October 21, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Godlove,

Thanks for sending us your feedback!

We are delighted that things are going so well for you and you are getting the support you need from our teaching staff.

Wishing you all the best as you continue on your IU journey!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

What I love about IU is their great…

What I love about IU is their great team who respond to my emails or calls in time. But, the ease of becoming a student and access to all study contents within one single app. Just wao!

October 22, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Akintayo,

At IU International University of Applied Sciences (IU) we allow everyone to study as flexibly as possible. It is wonderful to hear that this style of learning suits you so well and that you are receiving all of the support you need from our dedicated student services team.

Wishing you all the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Unfair Charges and Legal Threats Despite No Enrollment

I am deeply disappointed with IU University for charging me fees even though I explicitly stated that I did not want to enroll. I made it very clear that I had no intention of joining their program, yet they are still billing me and have even threatened me with legal action.

As an orphan with no financial means, this is extremely distressing. I cannot afford these unjust charges, and it’s frustrating that the university is not listening to my situation. I never signed up for their program, yet I’m being treated unfairly. I hope they will resolve this issue and stop pursuing money I do not owe.

October 21, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear CaptainDonut,

Thanks for taking the time to review us.

We are sorry to hear that your experience fell below your expectations on this occasion.

We can assure you that we do not enrol any applicant without their explicit permission and signature on a tuition contract. We also offer students a trial period, in which they can cancel at any time without incurring any charges. After the trial period expires, students are expected to pay fees as per the contract they have signed before the studies begin.

In case of any questions, doubts, or should you require your case to be investigated further, please reach out to us via reviews@iu.org and we will be happy to help.

All the best,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Just videos and don't reply on complaints

The courses are just some videos and a textbook.
If you have a complaint about the course and exam, they don't take you seriously.
If you are thinking about doing an online degree, maybe just look somewhere else.

October 19, 2024
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Tijn,

Thanks for taking the time to send us your feedback.

We are sorry to hear that your experience fell below your expectations on this occasion.

We are always open to feedback and encourage you to reach out via reviews@iu.org so we can look into things in more detail.

Best,

Your IU International University of Applied Sciences team

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