IU International University of Applied Sciences Reviews 

808
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently commend the supportive and professional staff, including advisors and coaches, for their clear explanations and personalized advice. Many people appreciate the flexible user experience, allowing for self-paced study and managing personal commitments, with the curriculum often highlighted for providing practical, real-world applications. However, some customers noted concerns regarding administrative processes and response times, with delays in feedback and slow document processing causing uncertainty. Reviewers also experienced difficulties with customer support, citing challenges in reaching staff, generic responses, multiple follow-ups, and unclear, disorganized systems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the helpfulness and responsiveness of... See more

User experience

Users describe positive interactions with user experience, highlighting the flexibility and structure of the... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to slow... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers expressing satisfaction with the... See more

Response time

Customers consistently note negative experiences with response times, highlighting slow communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience at the workshop. The topic was about housing in Berlin and I could get many tips of how to find my home. It was also good because of the clear explanation of the Advisor Nites... See more

Company replied

Rated 4 out of 5 stars

This was my first experience with a study coach, Kathrin. She is a very professional lady, she navigated me through every detail that will be of help to my research writing. I cannot wait to schedule... See more

Company replied

Rated 4 out of 5 stars

I'm currently in the final stretch of my Master's in Artificial Intelligence at IU, working on my thesis, and overall it's been a positive experience. The self-paced learning format has really w... See more

Company replied

Rated 5 out of 5 stars

The professors are amazing and super helpful. They respond quickly to questions and really want to help you. The IT and student support team also responds in a timely manner. The work I learn is on pa... See more

Company replied


Company details

  1. University

Written by the company

This page collects feedback from applicants, students, and alumni of English-taught programmes at IU International University of Applied Sciences (IU) in Germany. IU offers career-oriented, face-to-face teaching on campus led by experienced professors and lecturers, complemented by self-study using modern digital learning tools. All programmes are German state-accredited, preparing students for international careers. IU offers 10 programmes with over 15 specialisations at bachelor’s, master’s, and MBA level. As Germany's largest university with over 130,000 students, our mission is to make education accessible for people from all over the world.


Contact info

4.0

Great

TrustScore 4 out of 5

808 reviews

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No recent history of asking for reviews

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Replied to 92% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(808)

90 reviews in the last 12 months

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Rated 4 out of 5 stars

This was my first experience with a…

This was my first experience with a study coach, Kathrin. She is a very professional lady, she navigated me through every detail that will be of help to my research writing. I cannot wait to schedule another meeting again with her. Its a pity that time flies when you have a lot to discuss....

November 13, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Nombuso,

Thanks for taking the to review us.

We are delighted things are going so well for you and you are getting the support you need from our study coaching team.

Wishing you all the best as you continue on your journey with us!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

IU Study Coach - Jannis

Jannis' compassionate, caring, and insightful study coaching style is exemplary and much needed. His personalized approach is a rare find indeed, especially in these digital times of AI-driven Call Centres of minimal human creed. Highly recommended to any IU student struggling to cope with the anxieties and alienation of working remotely on their own

November 4, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Michelle,

Thanks for taking the time review us.

It is great to hear that you are getting all the support you need from our dedicated Study Coaching team.

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

🛑❌ Avoid this university

🛑❌ Avoid this university — seriously, avoid it!
I lost my entire degree because of their unclear and disconnected system.

If I didn’t have a strong heart, I could have lost my life out of despair.

Last month, I had my final appointment with my supervisor to review my thesis. The Examination Office had already set the submission date, and my supervisor had fixed his own date for the final review.

According to IU Learning, once a student is assigned a supervisor, they must enroll you on a third-party platform where you are supposed to submit your thesis. Since my supervisor had scheduled the date, I believed he was in charge of the process.

However, when the submission day came, the system denied me access. That’s when the frustration began. I was traveling for work between Europe, the USA, and Canada, and this made it even harder to solve the issue.

As a result of all this, I lost my job, not to mention the enormous time, money, and commitment I invested in this degree. Now, the situation is escalating further and is beginning to affect my marriage as well.
Enroll at your own risk.
You are warned.

October 17, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Frank,

We are sorry to hear that your experience fell below your expectations on this occasion.

If your review is based on a genuine experience, please feel free to get in touch via reviews@iu.org and we will be happy to look into things further for you.

We hope to hear from you.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Best coaching session with Leonie

I had a pleasure ot speak to Leonie for my first coaching session. I had a few questions regarding the IU app and the best practices for online study. Leonie handled my inquiries professionally while sharing the relevant perspetive and email for my reference. This was truly helpful . She has a pleasant personality and comes across as approcahable, good listener and communicator, well fit for the coaching role.

Highly recoemmended. Leonie must be recognised for her examplary performance at IU.

September 30, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Muhammad,

Thanks for taking the time to review us.

We are delighted that you are getting all the support you need from our dedicated Study Coaching team.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

My meeting with Miss Leonie was.

My meeting with Miss Leonie was pleasant and insightful. The session was practical by providing strategies and techniques that were easy to follow in my daily academic life. What I appreciated most was how she personalized the advice to suit my learning style and schedule. Which left me with a clearer plan, renewed motivation, and practical tools to manage my time better. I would recommend such sessions to any student seeking to improve their study effectiveness.

September 16, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Samira,

Thanks for taking the time to review us.

We are delighted that you are getting all the support you need from our dedicated Study Coaching team.

All the best going forward!

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Leonie, a diagnostic listener…

Leonie is a diagnostic listener, powerful in listening to your issues and able to pinpoint the problem and come up with a solution. It is advisable to have a clear view of your study problem before you meet her because that will make it easy for her to come up with a solution.

August 28, 2025
Unprompted review
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Reply from IU International University of Applied Sciences

Dear Charles,

Thanks for taking the time to review us.

We are delighted that you are getting all the support you need from our dedicated Study Coaching team.

All the best going forward!

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

I had good time with Kathrin

I had good time with Kathrin , the discussion which I had with her was very helpful.

September 11, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Gitau,

Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve been receiving such great support from Kathrin, one of our Study Coaching team members. We’ll be sure to pass along your kind words to her.

Wishing you continued success in your studies!
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Amazing

Amazing
I feel happy after talking with Kathrin. She gave me excellent advice.

August 26, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Alba,

Thank you so much for sharing your experience with us.
It’s wonderful to know that Kathrin from our Study Coaching team has been able to support you. We’ll gladly forward your message to her.

We wish you lots of success on your journey ahead!
Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

IU University puts a lot of effort into…

IU University puts a lot of effort into advertising and reaching as many people as possible. However, when it comes to the administrative side, especially handling document verification, they seem to be overwhelmed. The process of managing submitted proofs is very slow, deadlines are not met, and this creates a lot of uncertainty for students. The emails/whatsapp messages are being ignored.
Please don’t take so many students if you are short of staff.

August 28, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Nika,
We are sorry to hear that your experience fell below your expectations this time. The situation you have described does not align with our high standards. If your review is based on a genuine experience, please feel free to get in touch via reviews@iu.org and we will be happy to look into things further for you. We hope to hear from you.
Best,
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

One of the best university

One of the best university, staff, support team and management.

August 15, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Mandar,
We are delighted to hear that you are enjoying your studies at IU International University of Applied Sciences (IU).
All the best!
Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Just completed my first study coaching…and WOW!

Just completed my first study coaching session with Leonie, it was awesome! I felt really comfortable and there was no judgement or weird looks when I spoke about the issues I'm facing and looking to solve. We had a friendly and super encouraging session. I can't wait to to do a follow-up session and share my experience with the solutions that came up during the session.

Going into the session I felt a little uncertain about my degree completion, but after, I felt like I wasn't alone and there is a team behind me ready to assist at all times. Super grateful IU has this available to the students and would definitely recommend.❤️

August 21, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Sabathile,

It is wonderful to hear that you are getting such great support from our Study Coaching team!

All the best going forward!

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Study coaching with Kathrin

Kathrin gives the best advice.

I really enjoy my talks with her, she is very attentive and gives great solutions and work around to aid with studies.

August 14, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Jedidiah,

Thanks for taking the time to review us.

We are delighted things are going so well for you and you are getting the support you need!

All the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 4 out of 5 stars

For my 1st time I felt really helped

For my 1st time I felt really helped. The discussion made me feel like the future can be better. The professional opinions I got really helped.

August 12, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Tinerombo,

Thanks for taking the time to review us.

It is great you are getting the support you need from our Study Coaching team.

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Do not enroll or attempt to enroll with…

Do not enroll or attempt to enroll with this University. I’m saying this to genuinely warn people. I waited over 2 months for them to process my enrollment documents and after 2 months they stated I could not be enrolled. They charged me over 1000€ to simply process an application. They make it seem like the monthly payment basis is the best deal in the world but please watch out for yourself. I don’t recommend this university.

August 1, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Cheyene,

Thank you for taking the time to review us.

We are sorry to hear that your experience fell below your expectations this time.

The situation you described does not meet our high standards. If your review is based on a genuine experience, we would love to find out more.

Please email us at reviews@iu.org, and we will be able to look into things in more detail, answer any questions you may have, and clarify anything that is not clear.

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

The couch was very friendly and helped…

The couch was very friendly and helped me to figure out areas I need to work on and gave me the consultation I was looking for.

June 12, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

HI Tesfahun,

Thanks for taking the time to review us!

We are delighted that you are getting the support you need from our study coaching team!

Wishing you all the best going forward!

Regards,

Your IU International University of Applied Sciences team

Rated 1 out of 5 stars

Disappointed with Delays and Poor Communication

I’m currently a student at IU University of Applied Sciences and have been increasingly frustrated with how the university handles grading. Even after sending reminders, I’m still not receiving my grades within the promised 6-week period. This has happened more than once, and I know from speaking with other students that it’s a common issue - not just a one-time slip.

For a university that charges high tuition fees and expects students to meet all deadlines, it’s disappointing that they don’t hold themselves to the same standards. Communication with the examination team is either very slow or completely absent, and it often feels like students are being ignored.

On top of that, there are frequent technical issues with the online platform. Sometimes it’s not even possible to download course materials for days at a time, which obviously affects studying and preparation.

While the course content itself is decent and the platform is convenient when it works, the combination of poor communication, grading delays, and recurring tech problems really takes away from the experience. Until IU improves its support systems and reliability, I can’t recommend the university.

July 21, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Laura,

Thanks for reaching out to us. We are sorry to hear that your time with us so far has not met with your expectations.

We were surprised to read about your experience, as it does not align with our high standards as a higher education provider.

Please email us at reviews@iu.org so that we can look into your case in more detail, ensure you receive all the support you require, and investigate matters further.

We hope to hear from you.

Best,

Your IU International University of Applied Sciences team



Rated 5 out of 5 stars

Seeking help and getting it

One of the reasons we go to school is to learn and learning for personal growth and development is an overall goal. I felt listened to, well guided and aptly challenged by the support that Jannis gave me. Thank you for this...

July 17, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Hi Jessica,

Thanks for taking the time to send us your feedback!

We are delighted things are going so well and you are getting the support you need from our team!

Wishing you all the best going forward!

Best,

Your IU International University of Applied Sciences team

Rated 5 out of 5 stars

Showe good understaning of my present…

Showe good understaning of my present situation and helped tailored the possible solutions to my next success stories.

July 8, 2025
Unprompted review
IU International University of Applied Sciences logo

Reply from IU International University of Applied Sciences

Dear Chigozie,
We are glad to hear that you are enjoying things!
It is great to hear you are so motivated to continue with your studies. Wishing you lots of success going forward!
Regards,
Your IU International University of Applied Sciences team

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