Ivono Reviews 

630
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I'm super happy with the chair I ordered, fast delivery and easy to assemble. It's comfortble and looks great. The headrest got forgotten in the delivery but the problem got solved very fast, the cust... See more

Company replied

Rated 1 out of 5 stars

Extremely disappointed with the wood quality received. Multiple issues are visible straight out of the box: Noticeable color and grain inconsistency between the wood panels making up the table... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the Echo desk along with a few accessories to complete it. The delivery arrived 5–6 days after placing the order. The packaging quality is excellent—everything was carefully pr... See more

Company replied

Rated 5 out of 5 stars

Bought the toka standing desk with the pro frame. Very good table, sturdy, easy to assembly, very good height range. The delivery was quick and organized also offering scheduling on preferred days.... See more

Company replied

Company details

  1. Office Furniture Store

Written by the company

Wij zijn hét merk en dé specialist voor werkplekken, thuis of op kantoor. Bij IVONO draait het om gezond en duurzaam werken én bewegen. We combineren stijl en energie, met een kleurrijk, soepel en compleet design. Zo garanderen we urenlang comfort en topprestaties voor u. Maak uw werkplek compleet met: Zit-sta bureau, ergonomische bureaustoel, monitorarm, laptopstandaard, ladeblok, kabelbeheer, of andere werkplek accessoires.


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4.5

Excellent

TrustScore 4.5 out of 5

630 reviews

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4.5

All reviews

(630)

272 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality customer service

I haven't received the order yet, due to weather conditions that effected the carrier.

But Ivono as been on top of that, keep me informed, even calling me on the phone to tell me the exact situation.

Top notch customer service and for that only, they deserve 5 stars

January 15, 2026
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Reply from Ivono

Hi Daniele, that's so nice of you! Great to hear your positive feedback!
We indeed face delivery problems with our courier that we are on top of to solve as soon as possible. More than half is solved now and we keep going.
You can expect your order very soon as I have my eyes on it.
Have a nice evening.
BR Bas

Rated 1 out of 5 stars

2 months to deliver a chair after…

2 months to deliver a chair after purchase is heights of non professional behaviour

January 7, 2026
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Reply from Ivono

Dear Sashi,

Thank you for your review.

The Butterfly chair that you have purchased was on PREORDER, which means the delivery time is longer than usual. This should be stated on the product page and checkout.

The chair is so populair right now that its on PREORDER again. The production can barely fulfill the demand.

The extreme snow conditions of last week caused a delay as you have noticed. You should have received an update yesterday by email. We are working hard to solve the problems at the carrier.

Please let us know what we can improve in terms of professionalism, that will help a lot!

We are doing everything we can do solve the problems at the carrier as your chair is located at their depot.

For now I wish you a great day and we keep you updated. Your chair should arrive this week!

Kind regards,
Bas

Rated 5 out of 5 stars

Quick delivery and super product

Quick delivery and super product. Very happy with my choice of company and chair is perfect 👌

December 6, 2025
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Reply from Ivono

Thank you Jill! That is really great. I wish you a great 2026 with an amazing sitting comfort and work pleasure. BR Bas

Rated 5 out of 5 stars

Really really good

I recently purchased the Echo desk along with a few accessories to complete it. The delivery arrived 5–6 days after placing the order.
The packaging quality is excellent—everything was carefully protected to prevent any damage. Assembly was very easy, and the overall build quality feels flawless. The desk is sturdy and stable.
Customer service also deserves a special mention. One item was missing from the delivery, and they handled it immediately to make sure it was shipped as quickly as possible.
I’m really happy with my new work-from-home setup!

December 6, 2025
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Reply from Ivono

Thats great! Thank you very much for this review. It can really help our customers to understand the experiece. I wish you a great 2026 with a lot of work pleasure in your new workspace. BR Bas

Rated 2 out of 5 stars

Defective Product and a Very Uncomfortable Customer Experience

I received a defective product — their computer monitor arm.
It claimed to support a 32-inch monitor, but in reality it couldn’t hold it at all.

The arm is very heavy and difficult to install (that part I can accept as it's the necessary procedure), but asking customers to disassemble it, repackage it, and ship it back for a replacement after all the frustration makes no sense to me. The issue was clearly caused by the company’s quality control, yet the customer is the one expected to put in extra time and effort to fix it.

The entire experience was very disappointing.

What’s even more unsettling is that after I shared my frustration, they followed me on social media........
Whatever their intention was, it felt intrusive and harassing.

August 16, 2025
Unprompted review
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Reply from Ivono

Thank you for taking the time to share your experience.

We would like to clarify that this monitor arm is fully tested and designed to safely support up to 32 inch monitors when correctly adjusted. If a product is defective, we are of course always willing to send a replacement part or a complete replacement.

As with any return of a defective product, it must be placed back in the box for the courier, as couriers are unable to disassemble products on site. For this reason, we provided a free return label and offered to handle the return process for you.

In this case, we went a step further and issued a full refund without requiring the product to be returned. This is highly exceptional and means you received a full refund while also keeping the product.

Given this outcome, we are surprised to see this negative review, as we fulfilled your request in full and provided the maximum possible level of service. Regarding social media, there was no intention to intrude or cause any discomfort.

We always strive to act fairly, professionally, and in the best interest of our customers.

Rated 5 out of 5 stars

Nice chair and accessories.

Nice chair and accessories.
Had some issues with the arms of the chair but it was promptly solved.

Love my setting, highly recommended

December 6, 2025
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Reply from Ivono

Great to hear Gabriele. Thank you so much for the review. BR Bas

Rated 5 out of 5 stars

Bought the toka standing desk with the…

Bought the toka standing desk with the pro frame. Very good table, sturdy, easy to assembly, very good height range.
The delivery was quick and organized also offering scheduling on preferred days. Unfortunately on the first delivery the table top was a bit dented but they were very helpful, quick to react and offered solutions. The replacement was done within a few days. Very happy with it.

November 12, 2025
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Reply from Ivono

Great that we could solve it for you. Thank you very much for this review!

Rated 5 out of 5 stars

happy customer

I am happy with my purchase of the Toka cognac sit stand desk.

November 3, 2025
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Reply from Ivono

Great to hear! Enjoy the beauty of solid wood.
BR Bas

Rated 5 out of 5 stars

Super satisfied!

Great product, my office chair is perfect! Love the design and premium feel. Shipping was fast and hassle free.

October 27, 2025
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Reply from Ivono

Thats great Ben! Thank you very much. Enjoy it!

Rated 1 out of 5 stars

I received a defective product

I received a defective product, and the company has not replaced it. I'm really frustrated with their customer service.

October 21, 2025
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Reply from Ivono

Hi Bryan,

I’m really sorry to hear this. We are in touch by email.

After checking the track and trace, I see that the gas lift component was delivered the next day to your neighbour. It should have been there for about a week now.

Normally, the courier informs you about this, but it seems that may not have been done properly.

I’m truly sorry to receive your 1-star review and hope you might reconsider it. I completely understand your frustration, as it may have seemed that we didn’t send the part.

I’m also surprised that PostNL didn’t share the shipping details with you so you could follow the delivery.

Once again, my apologies. We’re always here to support you and take immediate action whenever needed.

Hopefully, we can turn this into something positive.

Thank you very much, and I wish you a great day.

Best regards,
Bas

Rated 4 out of 5 stars

De levering is conform vooraf…

De levering is conform vooraf geschetste planning. Product is prima, jammer is alleen dat de bijgeleverde instructie alleen in het Engels is.

October 22, 2025
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Reply from Ivono

Bedankt voor de mooie review. De verbetering voor de handleiding gaan we noteren en hopelijk spoedig nog iets mee doen. Bedankt voor de feedback! Gr Bas

Rated 1 out of 5 stars

fake reviews

September 30, 2025
Unprompted review
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Reply from Ivono

Dear,

Thank you for your review. We could not verify your experience with us, but if you have any doubts about our products, please feel free to contact us directly. You are also very welcome to visit our showroom in Amersfoort (NL), where we will gladly offer you a good cup of coffee and take the time to look into everything together.

Since I see you are from the Czech Republic, please note that we do not sell there. Of course, you are still welcome to come by our showroom in Amersfoort and test our products yourself if you wish.

I hope to hear from you soon.

Kind regards,
Bas

Rated 5 out of 5 stars

Fast shipping

Fast shipping, high quality product, really well packaged! Would definitely order again! Highly satisfied :)

September 15, 2025
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Reply from Ivono

Great Selina, thank you for the nice review. Enjoy your workspace!

Rated 5 out of 5 stars

Great

Good products and great customer service

September 2, 2025
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Reply from Ivono

Great to hear that Pierre. Enjoy your products!

Rated 5 out of 5 stars

Excellent Upgrade for My Home Office

Excellent Upgrade for My Home Office. I recently purchased a stand-up desk and ergonomic chair from Ivono, and they've completely transformed my workspace. The desk offers seamless height adjustment, making it easy to alternate between sitting and standing throughout the day. It's sturdy, stylish, and encourages a more active work routine.

The ergonomic chair is equally impressive—super comfortable with great back support. I’ve noticed a significant improvement in posture and overall comfort during long work sessions. Everything was well-packaged and arrived right on schedule. Assembly was quick and straightforward, with clear instructions.

This setup strikes the perfect balance between form and function. I’m genuinely happy with this purchase and would highly recommend Ivono to anyone looking to elevate their working environment.

July 18, 2025
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Reply from Ivono

Amazing review Caybo, thank you for that! We are happy to read your feedback. Enjoy!

Rated 5 out of 5 stars

Satisfied

Quick delivery and packaged very well. Just check your spelling on the packaging.
"Follow us and send us a massage." is printed and I hope its supposed to be "message" instead of "massage". Otherwise I hope you all dont mind my cold hands.

Much love

July 2, 2025
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Reply from Ivono

Hi! Thank you for the great review!
We will look into the spelling of the packaging. Maybe our designer really needed a massage that day, both messages and massages are always welcome!
Enjoy your new workspace and thank you for the feedback! Gr Bram

Rated 3 out of 5 stars

Good lifting mechanism, poor quality desk

The lifting mechanism is smooth and nice. I received a desk with holes in it that perfectly aligned. But unfortunately the desk also had quite a few dens as someone was cutting into it, and I am afraid I am now required to do some more polishing, oiling, etc.

June 29, 2025
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Reply from Ivono

Hi Ivan, thank you for your review.
We are sorry to hear that the table top has some imperfections on it. We are very curious what these are, is it possible to send this to us so we can review this with you? Hopefully we can fix this together.
Regards, Bram

Rated 5 out of 5 stars

Couldn't be better

I'm super happy with my new sit and stand desk and with the overall experience with Ivono. I had some doubts before ordering, for example I was not sure I'll be able to assemble it or carry the parcel upstairs by myself. The customer service was very helpful and quick to respond and put my mind at ease. The desk was ready in two days but I was able to reschedule the delivery to a date that was more convenient for me. It took me and my friend one hour to assemble, the manual is straightforward and easy to follow compared to the hand-operated IKEA desk I
had before which gave me a real headache. The desk looks very stylish and, most importantly, runs smoothly and quietly. With two monitors and a desktop on, it slides up and down with no shaking. Also the delivery was well organised. At first the delivery window was 8.00-22.00 but the day before it was already adjusted to 11.00-14.00 and on the delivery day itself I would get updates and a message that the driver will be there in five minutes (and he was). All in all, I'm very happy with the experience, being able to talk right away to a well informed and responsive staff member rather than AI and with the quality of the product.

May 5, 2025
Unprompted review
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Reply from Ivono

What a great review! Thank you so much.

It was great to help you and I am very pleased to hear that everything is great for you!
I hope to see you again in the future.
Enjoy your new workspace!

Gr Bram

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