Ivory Graphics Ltd Reviews 

370
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We had designed a deck of cards for a promo event and found Ivory Graphics online. From the minute we spoke the customer service was brilliant. Jade kept me informed the whole way through, even when... See more

Rated 5 out of 5 stars

I have spent several years researching and costing World-wide producers, and am very glad we settled on Ivory Graphics to produce our star product line of busy.cards. Several packss already selling n... See more

Rated 5 out of 5 stars

Very happy with the service from Ivory Graphics and the product quality didn’t disappoint. I have used them in the past around 7 years ago, and the excellent service and product quality hasn’t falter... See more

Rated 5 out of 5 stars

Ivory Graphics have printed 2 sets of cards for me so far - with 2 more in the immediate pipeline and another before the end of the year! I cannot reccoment them highly enough! Friendly and helpful... See more

Company details

  1. Toy and Game Manufacturer
  2. Commercial Printer
  3. Digital Printer
  4. Digital Printing Service

Written by the company

We’re Ivory, one of the largest custom card deck manufacturers in the United Kingdom! With over 30 years of experience in the industry, we have established ourselves as a leading provider of high-quality card games. We understand the importance of precision and attention to detail when it comes to printing cards. Whether you are a game designer, a tarot enthusiast, or a coach looking for custom cards, our team of skilled professionals is here to bring your visions to life. We take pride in our state-of-the-art printing technology and our commitment to using top-notch materials, ensuring that every card we produce exceeds your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

370 reviews

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4.8

All reviews

(370)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff where helpful and patient

The staff where helpful and patient, I felt they wanted to deliver me the best product they could, which had a few minor delays. The quality though was much better than I expected. When ever I show my cards to new potential sales it's a common comment on the high quality.

October 9, 2024
Rated 3 out of 5 stars

Would Use Them Again

Would Use Them Again. Ask for Jess!

I would like Ivory Graphics Ltd, if they read this to give a Thanks To You award recognition, or possibly a pay rise to Jess, as she was the person who helped me through this entire process. So 5 plus stars to Jess for every phone call, guiding me through the templates and getting me over the finish line, although I am still waiting for my first order to arrive. I know it will be with me soon.

I give three stars today, as Jess was amazing, but she wasn't always there to help, due to annual leave, or whatever. But when her colleagues had to step in they told me my templates are wrong, asked me to redo them, and overall were not very supportive or helpful. So, it felt like my order details, requirements were not kept on file, or there was a gap of communication somewhere.

Because of this days and weeks were lost where I had to wait for a reply, or wait for Jess to return to continue my project.

Overall, the product within itself and the quality is outstanding. I'm happy that I was able to complete this project in the U.K and not CHINA. And I am looking forward to my next project with them.

October 9, 2024
Ivory Graphics Ltd logo

Reply from Ivory Graphics Ltd

Thank you so much for your feedback and the lovely words about Jess!

During the initial process, there is a lot of guidance and support in order to ensure that your final printed product is perfect. This can mean that one team member understands your requirements a bit better.

We will continue on improving our order process and communication so that the process is smoother and supportive.

Rated 5 out of 5 stars

Great experience with Ivory

Great experience with Ivory! I was deciding between a few different companies to get a custom card game made, and the initial responses and advice from Ivory, plus the information on their website led me to choose them. The help I received to get the design to fit the templates was extremely well explained and greatly appreciated. The final product game out perfectly; very nice card finish. My only regret is not getting more from the first run, but I will be getting another batch now I know the quality.

October 8, 2024
Rated 5 out of 5 stars

Excellent customer service

We set out to create a card game for prospective HE students and went with Ivory Graphics for our final product. One area in which they stood out was customer service. Ivory Graphics staff were quick to respond and clear in their communications, ensuring myself and colleagues felt looked after, prepared and reassured when making key print decisions.

October 3, 2024
Rated 5 out of 5 stars

An Excellent Service

Everyone I spoke with or messaged was really helpful in getting the order proceed successfully.
They were professional throughout, and happy to resolve problems or questions for me.

October 31, 2024
Rated 5 out of 5 stars

Ivory Graphics have always delivered…

Ivory Graphics have always delivered outstanding products at a competitive price point. Coupled with a friendly, efficient service, I will continue to use them for corporate and personal projects. From small runs to large commercial orders, they're always on time.

September 30, 2024
Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and excellent print quality. I really appreciate your personal service, patience, willingness to help beyond expectations, and clear and timely communication. The order arrived exactly on time and was perfect.

August 19, 2024
Rated 5 out of 5 stars

A great company to work with

Ivory graphics have been a great company to deal with.

Their communication is very good, coming back within a day or so. They have flagged up potential pitfalls and have been very helpful when trying to create the best version of my product. Their pricing seems reasonable for a UK based company and this is backed up by their sustainability efforts, quick turnaround time and great customer service.

I would recommend Ivory Graphics if you want to print cards. I have nothing but good things to say about them.

September 17, 2024
Rated 5 out of 5 stars

Ivory Graphics are brilliant

Ivory Graphics are brilliant. From start to finish, they're just great. Super helpful whenever you speak to them, they keep you well informed and if there are any issues with artwork etc, are really on it. The finished products I've ordered from them (tarot sized cards with a variety of boxes) have been brilliant.

September 2, 2024
Rated 5 out of 5 stars

Brilliant service. Great quality.

Fast turnaround. Great print quality. Very responsive customer service. We had some custom playing cards printed as wedding favours. We were a little late uploading artwork but ivory still turned them around with time to spare. We are over the moon with the product and the service.

September 17, 2024
Unprompted review
Rated 3 out of 5 stars

The final product was average

The final product was average. There was issues with alignment on my artwork; not all elements were centered. The colour contrast was dark and would have preferred a brighter contrast for my images.

September 10, 2024
Ivory Graphics Ltd logo

Reply from Ivory Graphics Ltd

Thank you for taking the time to leave a review.

We're sorry to hear that you are not satisfied with the final product.

During our proofing process, our advisors raised alignment concerns with the supplied artwork. However, the decision to proceed to print was ultimately yours.

If you have any questions or if there is anything we can do to help. Please reach out to us at info@ivory.co.uk

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, efficient and helpful customer service. Good quality products. Will definitely use again!

September 12, 2024

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