Ivory Graphics Ltd Reviews 

367
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and the attentive, professional staff who provide outstanding customer service. Many people highlight the ease of the production process, from quick quotes to efficient uploading, proofing, and printing, often exceeding expectations. Reviewers frequently commend the team's helpfulness, patience, and clear communication, making them a preferred choice for high-quality printing needs. However, some people mentioned issues with product alignment and perceived a lack of customer care regarding specific problems, leading to dissatisfaction with the service and extended timelines.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers consistently praising the excellent... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction and even delight with... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent, responsive,... See more

Service

Consumers consistently report positive experiences with the service, often highlighting its efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the service from Ivory Graphics and the product quality didn’t disappoint. I have used them in the past around 7 years ago, and the excellent service and product quality hasn’t falter... See more

Rated 5 out of 5 stars

We requested an order at very short notice and the team at Ivory worked with us to make sure we could meet this deadline. From Jason in sales to the artwork team Olivia and Louie, they were all wonder... See more

Rated 5 out of 5 stars

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have). I used Ivory to help me launch a new product for my business - a deck of creati... See more

Rated 5 out of 5 stars

I have spent several years researching and costing World-wide producers, and am very glad we settled on Ivory Graphics to produce our star product line of busy.cards. Several packss already selling n... See more


Company details

  1. Toy and Game Manufacturer
  2. Commercial Printer
  3. Digital Printer
  4. Digital Printing Service

Written by the company

We’re Ivory, one of the largest custom card deck manufacturers in the United Kingdom! With over 30 years of experience in the industry, we have established ourselves as a leading provider of high-quality card games. We understand the importance of precision and attention to detail when it comes to printing cards. Whether you are a game designer, a tarot enthusiast, or a coach looking for custom cards, our team of skilled professionals is here to bring your visions to life. We take pride in our state-of-the-art printing technology and our commitment to using top-notch materials, ensuring that every card we produce exceeds your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(367)

135 reviews in the last 12 months

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Rated 5 out of 5 stars

A positive experience thanks to Olivia and Mel

Although an experienced marketeer it was the first time I had produced a set of 75 cards for a client. However, Olivia, Mel and the team made it easier with their help and advice. Having the guides and templates in Canva was a great bonus as well.

February 25, 2025
Rated 5 out of 5 stars

My cards are amazing and of top…

My cards are amazing and of top quality. Extremely supportive and very helpful. Special thanks to Jess who was so supportive and helpful for my last minute changes. Highly recommend Ivory Graphics.

February 10, 2025
Rated 5 out of 5 stars

Thrilled with the service I received…

Thrilled with the service I received from Ivory Graphics, impressed with the quality of my cards/deck & how helpful they were throughout the whole design & production process - I highly recommend them!

December 16, 2024
Rated 5 out of 5 stars

Great people!

I’ve had packs of playing cards produced for over eight years now by Ivory Graphics. The work is always to a high standard, the team always very helpful, and the packs of cards are always delivered on time. I would definitely recommend Ivory Graphics to everyone. Great people and a great product!

December 15, 2024
Rated 5 out of 5 stars

Fantastic quality and service

It's very hard to trust quality online if you can't walk in to a printer. But believe me this is top quality work and Ivory really know what they're doing. They have systems in place for proper proofing and expert staff who know the business inside out. They are responsive and their pricing is also competitive. Their customer service is second to none, nothing is too much trouble. The cards I received were expertly printed, extremely high quality. Thanks to Louie in particular who steered me through the process and was very accommodating. I'm a professional designer and I recommend this printing firm for their expertise and service, it's rare to find.

December 19, 2024
Rated 5 out of 5 stars

Excellent service all round

The process of using templates to create the artwork was very straightforward and clear. Staff were really helpful and communicated information clearly and accurately. Speed of delivery was fab. Many thanks

January 15, 2025
Rated 1 out of 5 stars

Goalposts moved for delivery

Went with Ivory to fulfil a sizeable client order for customised card decks. Initially their support was great - took a while to get our proofs sorted due to back-and-forth with them, but they got done and client was largely pleased with the way the tester pack looked.

Having had next to no communication from Ivory after the full order was paid for, I was informed over email with no pre-warning that there had been production delays and our cards would not arrive until the end of January, which would have been 2 weeks late for our client to deliver their workshop, of which the cards are a central element.

When raising this over the phone their customer support was less than helpful, and tried to blow us off with the 'production delays, we're busy' spiel. We eventually cancelled the order and went with a local supplier, who were able to fulfil the order to a high quality and deliver it on time. Getting a refund from Ivory for this order required multiple chasers from myself and the MD of the company.

Their products are a good quality... when they arrive. Don't put an order in if you need your products by a certain date - they'll take your money all the same even if they can't fulfil it on time, and will move the goalposts without warning.

December 17, 2024
Ivory Graphics Ltd logo

Reply from Ivory Graphics Ltd

Thank you for your feedback. We’re truly sorry we couldn’t meet your expectations on this occasion.

We worked closely with you to finalise your proofs and were pleased to hear that your client was happy with the tester pack. However, with production heavily booked during the Christmas season, the delivery date ended up later than planned. We completely understand that this was not ideal for your client’s workshop deadline.

While we couldn’t meet your deadline this time, a full refund was promptly issued to address the situation.

We are actively working on improving our scheduling and booking system to ensure we can meet deadlines more effectively, even during busier periods. We would love the opportunity to work with you again in the future.

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