Jacamo Reviews 5,891

Jacamo has an easy to use website and app. Buying from them is easy, returning items could do with some improvement but what really lets them down is there customer service. Jacamo like so man... See more

I applied for the pay later option and was successful but when I log in to my account m the order I placed hasn't went any further and the full credit limit remains open and visible even though I have... See more

It doesn't show the total outstanding debt to allow you to pay more than the requested minimum payment

Returns now made more difficult, Trouble I find is that the sizing is never consistent so I end up returning items that don't fit somes quite often, Now they have made the returning more dif... See more

the website is easy to use. the only issue is that i applied for Jacamo credit and was preliminarily accepted. then after a check, i was accepted. i signed the forms and was approved. i ordered 2 gift... See more

despite seeing most peoples negative reviews i actually ordered something from here a pokemon ETB i had no issues if anything it came way quicker than i thought had no issues with them at all. Will... See more

Almost impossible to return something. Need your order number to use the "returns portal" they dont bother to give you your order number on the invoice. Communication with the firm is almost imposs... See more

paid for next day delivery a suit for a funeral, should have arrived on Weds but got an email from evri to say sorry but wouldnt be delivered but come by 9pm next working day nit now saturday and it i... See more

Although sizing was seriously an issue as my usual xxl and even some xl’s are massive??? More like 3 and 4xl??? And jacamos customer support was atrocious! Got through after a long wait only for the... See more

I bought a cooker from. Jacamo 4 years ago now the oven worked once and stopped working wasn't happy got refunded and never had a problem since , good catalogue in my opinion , customer service always... See more

Sadly long is no longer long… they use to be long enough to tuck in and pull some out to give a loose appearance, now, when I do that, they actually fall out, they are now 3cm to 5cm shorter that they... See more

1st time ordering with this company and I was very anxious due to all the negative reviews . Evri were slow to deliver but arrived in perfect order. Will definitely buy again.

I've made 2 orders in the last 2 months that both have had major issues. I cannot fault the website, the products are good, they come in a great range of sizes and there's always go... See more

Its a good catalogue with different clothes than other places

Very easy to use. Simple system Nice early reminders so you dont miss payments

Great range of clothes quick delivery easy payment plan 10 out of 10

Second order in a row that has not been delivered. Last time they tried to charge interest on goods that I had not received. Impossible conversation with foreign call center. I pay additional fe... See more

Rubbish App and customer service, tried to use live chat( impossible)… tried to email( asks you million questions before you even start).. so phones was met by a call handler who clearly couldn’t be b... See more

Honestly such a useless company, ordering from.here is such a nightmare, nothing is ever in stock either. Rude customer service and terrible processes will take my money elsewhere

Went to purchase some trainers in the (supposed) black Friday sale whilst at work. When I went back a few hours later they'd put the price up!! Complained to customer services providing screen... See more

Quick, easy, and kept up to date with outstanding payments

Wanted to pay more than the minimum amount but wouldn't let me

Because it is so easy to make a payment online

very easy to use and understanding call handler.

Great site. Easy to make and set up payments - customer service is amazing too.

Finally able to make payment s on line

Easy to use service for payment.

Easy system to pay, but secured

Just so easy to do no go go there to make a payment

Since getting a new, and 100% better, Evri delivery driver, my Jacamo experience has gone up! Keep up the good work

Liars! Cancelled my order saying it was a bank issue, lies. The item is out of stock. Really great for xmas, thanks. 40 odd people in queue to complain via online chat says it all. They t... See more

Saw a deal for a product priced extremely low. Maybe a misprice but I suspect it may have been a way to harvest new user data. Item cancelled with no email sent or explanation given. Klarna payment st... See more

Bought shoes and paid extra for next day delivery as they offer. Bought in time. No shoes next day. Explanation from customer service was that according to their policies they don’t guarantee that and... See more

Absolutely appalling experience, ordered a sweatshirt on the website , they delivered a jumper (not the correct item ) , tried again and yet again they delivered the wrong item . Ok tried to call them... See more

Order was claimed to have been delivered by Evri who just left it on the street and took a photo!!! Jacamo refuse to enter into any conversation other than auto generated responses. Evri are beyond us... See more

Jacamo cancelled my order and when I asked customer services was told the item was out of stock. The item is still showing as available, just at a much higher price. Customer service also respon... See more

My parcel was unfortunately stolen due to the courier leaving it in an unsafe place. I have tried numerous times to get through to Jacamo to report the issue and try to get a refund or the items sent... See more

Jacamo clearly have a problem in checking people applying for accounts with them. The company need to do much more rigorous security and ID checks. Myself and a friend have both recently had accoun... See more

Great easy and safe way of paying

Sent some t-shirts back as the collars went baggy on a couple after a few washes. I purchased v neck to I know it wasn't something I did. They wouldn't accept my return as they said they were worn... See more

I returned an order but am still being chased for the money on the item. So i called Customer services after having no luck with the customer portal. Customer services are now located offshor... See more

Complete rip off, my item wasn’t delivered by Evri who have said they returned to the supplier, complained twice and asked for my monies back yet they still keep sending emails saying “We hope your or... See more

Courier says to contact you. You say contact courier? Have contacted you both now.Parcel has been with Evri (your courier) for 10 days now. Where is the delivery please? If this is not resolved in... See more

Extremely poor service. I was offered a credit account and placed an order. After weeks of "processing" my order I contacted them to enquire about my order. they assured me it will be dispatched so I... See more

I applied for a credit account on the 26th September got approved for a credit limit of £300 my credit rating ain't great. I ordered a few things and was delivered fine. A few days ago I ordered a... See more

Placed an order on the 30th of November. Received no tracking information - nothing. Spoke to jacamo numerous times who keep fobbing me saying ‘some suppliers don’t give tracking information’. I just... See more

Easy to set up and make payments

Ordered a pair of Timberland boots. Hadn’t received them in a week. Got in contact with customer services after going on my account and seeing the order had been cancelled from Jacamo’s side. I was to... See more

1st and last time ordering. I placed an order in November for a “slim belt”. The belt arrived, just as wide as any other. So I requested a return and used their courier set up to return just a few day... See more

They have broken the consumer rights act 15'and payments services regulation 17' they couldn't fulfil my order after a week and gave a refund but then 2 months later reversed the refund and forced the... See more