Requested a Withdrawal yesterday at 6:58pm, after reading some off the bad reviews, I was worried and anxious, hours passed was still pending, but after a few live chat conversations and waiting 24hrs... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection of games, good speedy customer service. Had a lot of luck to begin with but not so good now. Hopefully that will change .
Company replied
The privacy is good and all site is very easy to use plus games are entertaining because most spins gives you a win and if you really want to win then this is the right site. Good bonuses is well if p... See more
Company replied
Firstly, I’d like to mention how FAST I got a response and also how fast I got an answer to my enquiry! The agent that assisted me is “Grace” and she definitely is coming in as my saving Grace! Absol... See more
Company replied
4.2
Great
651 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service always willing…
Great customer service always willing to help. Good games.
July 22, 2025
Unprompted review
Reply from Jackpotraider
Hello, Claire!
We’re incredibly grateful for your kind review!
It’s fantastic to hear that our customer service team is always willing to help and that you enjoy the games we offer.
Your satisfaction means the world to us and motivates us to keep improving.
We look forward to having you back soon!
Best regards,
JackpotRaider Team
Ashley Barton
Amazing experience and very helpful to resolve my issue
July 21, 2025
Unprompted review
Reply from Jackpotraider
Hello!
Thank you so much for your wonderful review! We’re delighted to hear that you had an amazing experience and that our team was able to help resolve your issue quickly. Your satisfaction is our top priority, and your kind words motivate us to keep delivering the best service possible.
We look forward to serving you again soon for another great experience!
Best regards,
JackpotRaider Team
All was well I played for a while I…
All was well I played for a while I then decided I no longer wished to gamble and closed my account then came issues , I had over £100 in there I had to ask them to refund they didn’t offer I then sent bank statements passports recent bill Iban then they wanted proof of two transactions (I sent) but despite code wanted my name to also be on there not possible without giving them access to bank but transaction id numbers could be seen , took over week for them to decide this too repeated emails to point I’m fed up and got to point I realised they won’t pay me my money just making the process impossible ,I emailed politely stating this and that I would write this review three days ago and not even decency to reply , total sham don’t waste your money you may not be one lucky ones who have been paid
July 18, 2025
Unprompted review
Reply from Jackpotraider
Hello, K t!
We’re sorry to learn that your experience with our website wasn’t up to your expectations.
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform.
As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.
Our team is committed to providing the best service possible and would love to assist you. Please email us at support@jackpotraider.com with "Trustpilot" in the subject line, and we’ll be happy to help.
Best regards,
JackpotRaider Team
I like play sport betting
July 16, 2025
Unprompted review
Reply from Jackpotraider
Hello, Mahdi!
Thank you so much for your wonderful review! We're thrilled to know you had such a fantastic experience.
Your satisfaction is our greatest reward, and your support encourages us to continue striving for excellence.
We look forward to welcoming you back again soon!
Best regards,
JackpotRaider Team
Best online casino
Love this site, a wide range of well known games very early to use. Fantastic rewards/bonuses. And customer service is always available via the live chat with very helpful and kind staff.
July 15, 2025
Unprompted review
Reply from Jackpotraider
Hello, Rebecca!
We truly appreciate your kind words! It's incredibly rewarding to know that your experience with us was a positive one.
Your ongoing support means the world to us and drives our team to keep delivering outstanding service.
We can’t wait to have you with us again soon!
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Hello, Leanne!
Thank you for your thoughtful review! We're so happy to hear that you enjoyed your time with us.
Your satisfaction motivates us to continue improving and offering the best possible experience.
We look forward to seeing you again soon!
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Hello, Sharon!
We’re sincerely grateful for your generous feedback. Knowing that you had a fantastic time means everything to us.
Your encouragement fuels our passion for excellence and inspires us to keep getting better.
Hope to welcome you again very soon!
Best regards,
JackpotRaider Team
JackpotRaider customer Review. Been with JackpotRaider for a few…
Been with JackpotRaider for a few months now. Very good casino with a large range of slots. Nice bonus incentives too.
July 13, 2025
Unprompted review
Reply from Jackpotraider
Hello, Phil!
Thank you for your amazing review! It brings us great joy to hear that your experience with us was so positive.
Your support is deeply appreciated and helps us stay focused on what matters most - your satisfaction.
We can’t wait to have you back for more fun!
Best regards,
JackpotRaider Team
Highly recommend this casino the games…
Highly recommend this casino the games are outstanding customer service easy to contact very understandable and have helpful will resolve any problem excellence service
July 13, 2025
Unprompted review
Reply from Jackpotraider
Hello, Joseph!
We’re incredibly thankful for your kind review. It's always uplifting to hear that our guests have a fantastic time.
Your satisfaction is at the heart of everything we do, and your words remind us why we love doing what we do.
Looking forward to your next visit!
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Hello, Liam!
Thank you for taking the time to leave such kind feedback. We’re thrilled that your experience was a great one!
Your trust and support encourage us to continue delivering high-quality service and unforgettable moments.
We hope to welcome you back again soon!
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Hello, Leah!
We truly value your kind review. It’s so rewarding to hear that you enjoyed your time with us.
Your feedback inspires us to keep pushing forward and improving in everything we do.
We can't wait to serve you again!
Best regards,
JackpotRaider Team
Very quick to get back to any enquires…
Very quick to get back to any enquires and very helpful and fast payouts
July 12, 2025
Unprompted review
Reply from Jackpotraider
Hello, Melissa!
We appreciate your warm words and are so pleased to know that you had a fantastic time with us.
Your satisfaction is our top priority, and your continued support keeps us moving in the right direction.
See you again soon!
Best regards,
JackpotRaider Team
Very helpful staff after problems :)
Very helpful staff after problems :)
July 12, 2025
Unprompted review
Reply from Jackpotraider
Hello, Sam!
Thank you for such a lovely review! We’re so glad to hear that your experience with us was a great one.
Your satisfaction and encouragement motivate us to continue delivering the best for our players.
Looking forward to having you back again soon!
Best regards,
JackpotRaider Team
Excellent site always a pleasure 🙂…
Excellent site always a pleasure 🙂 staff friendly too 👍🏼
July 12, 2025
Unprompted review
Reply from Jackpotraider
Hello, Steph!
We’re beyond grateful for your generous review. It’s always a pleasure to know that our guests had a memorable time.
Your feedback pushes us to keep growing and offering the best service possible.
We’re excited to welcome you back soon!
Best regards,
JackpotRaider Team
Its now been over 2 weeks and…
Its now been over 2 weeks and withdrawal not paid. Customer support is useless. Don'r use this site. Its a scam. I have sent in my bank statements and spoke to the bank as requested. I keep being told to be patient and its with the relevent team. Its a joke.
July 11, 2025
Unprompted review
Reply from Jackpotraider
Hello, Jemma!
We’re sorry to hear that your experience with our website did not meet your expectations.
Our team is dedicated to delivering the best possible service, and we’d be happy to assist you further. Please reach out to us at support@jackpotraider.com with "Trustpilot" in the subject line, and we’ll promptly look into your concerns.
Best regards,
JackpotRaider Team
Great variety of games and fantastic…
Great variety of games and fantastic customer support when required
Harvey chantry
July 11, 2025
Unprompted review
Reply from Jackpotraider
Hello, Harvey!
Thank you so much for your thoughtful review! We're truly happy to hear you had such a fantastic time with us. Your satisfaction is our greatest reward, and your support encourages us to keep raising the bar. We’re excited to welcome you back soon for another unforgettable experience!
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Hello!
We’re incredibly grateful for your kind review! Your satisfaction means the world to us, and it’s so rewarding to hear that you had a fantastic time. Your support inspires us to keep improving, and we can’t wait to have you back again soon for another amazing experience!
Best regards,
JackpotRaider Team
I had a issue and it was dealt with and…
I had a issue and it was dealt with and resolved quickly chiara salter
July 6, 2025
Unprompted review
Reply from Jackpotraider
Hello, Rob!
We’re incredibly grateful for your kind review! Your satisfaction means the world to us, and it’s so rewarding to hear that you had a fantastic time. Your support inspires us to keep improving, and we can’t wait to have you back again soon for another amazing experience!
Best regards,
JackpotRaider Team
Great website won a couple off times…
Great website won a couple off times helpful team and withdrawl was easy
July 6, 2025
Unprompted review
Reply from Jackpotraider
Hi there, Scott!
We sincerely appreciate your kind feedback! Knowing you enjoyed your experience brings us great joy. Your support encourages us to continue improving, and we’re excited to welcome you back soon for another memorable visit!
Best wishes,
JackpotRaider Team
Don’t put your money there I win and…
Don’t put your money there I win and then they don’t pay always it’s a problem I try three times all the time cancel the payment SCAM!!!!!!!!!
July 1, 2025
Unprompted review
Reply from Jackpotraider
Hello, Paulo!
We regret to learn that your experience on our website did not meet your expectations. Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
JackpotRaider Team
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