Requested a Withdrawal yesterday at 6:58pm, after reading some off the bad reviews, I was worried and anxious, hours passed was still pending, but after a few live chat conversations and waiting 24hrs... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good selection of games, good speedy customer service. Had a lot of luck to begin with but not so good now. Hopefully that will change .
Company replied
The privacy is good and all site is very easy to use plus games are entertaining because most spins gives you a win and if you really want to win then this is the right site. Good bonuses is well if p... See more
Company replied
Firstly, I’d like to mention how FAST I got a response and also how fast I got an answer to my enquiry! The agent that assisted me is “Grace” and she definitely is coming in as my saving Grace! Absol... See more
Company replied
4.2
Great
651 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience
Very good experience, friendly and professional team,
Really recommend this website game!
May 6, 2025
Unprompted review
Reply from Jackpotraider
Hello!
We truly appreciate your kind words! It’s incredibly rewarding to hear you had a great time with us. Your satisfaction encourages us to continue delivering our very best. We look forward to seeing you again soon!
Best regards,
JackpotRaider Team
AVOID, AVOID, AVOID
Wish I had read reviews about this company before playing. I had won £56 and decided to withdraw but wasn't allowed due to 'withdrawal limit' which i wasn't aware of.
In the t&c it states in very small writing very far down that limits can vary in different countries but doesn't actually tell you what the limit is until you try to withdraw of course!
I've been back and forth with the support email but still not budging. For information no company should have any withdrawal limits as its against the CMA rules. AVOID, AVOID, AVOID using this app as you won't get your winnings.
May 6, 2025
Unprompted review
Reply from Jackpotraider
Hello, Mrs Alison!
We’re sorry to learn that your experience with our website wasn’t up to your expectations.
The minimum withdrawal amount is specified in our rules, and we are sorry that it did not exceed your expectations.
By registering on our website, you confirm that you have read and accepted our terms and conditions. While we regret that the withdrawal process has caused you frustration, please understand that we operate in accordance with our established rules and regulations, which we strive to uphold consistently.
Best regards,
JackpotRaider Team
My favourite site
My favourite site! Great games, excellent customer service (currently dealing with Steven & he has been amazing) quick cashouts! 5 stars all the way 😊
May 5, 2025
Unprompted review
Reply from Jackpotraider
Hello, Kerry!
Your amazing feedback means the world to us! We’re thrilled to know your experience was a fantastic one. Thank you for your support - it inspires us to continue improving in every way. Hope to welcome you back again soon!
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Hello, Brad!
Thanks a ton for your lovely review! Hearing that you had such a great time truly makes our day. Your continued support is what drives us forward. We can’t wait to have you back!
Best regards,
JackpotRaider Team
Reply from Jackpotraider
Hello, Colin!
We’re sorry to learn that your experience with our website wasn’t up to your expectations. Our team is committed to providing the best service possible and would love to assist you. Please email us at support@jackpotraider.com with "Trustpilot" in the subject line, and we’ll be happy to help.
Best regards,
JackpotRaider Team
The privacy is good and all site is…
The privacy is good and all site is very easy to use plus games are entertaining because most spins gives you a win and if you really want to win then this is the right site. Good bonuses is well if playing often.
May 4, 2025
Unprompted review
Reply from Jackpotraider
Hello, Alan!
We’re beyond grateful for your fantastic feedback! Knowing that you had a memorable experience is incredibly motivating for our team. Your support is deeply appreciated, and we hope to see you again very soon!
Best regards,
JackpotRaider Team
The Person got back to me and was…
The Person got back to me and was considerate and helpful.
stuart talbot
May 4, 2025
Unprompted review
Reply from Jackpotraider
Hello, Stuart!
We can’t thank you enough for your kind review! Your satisfaction is our top priority, and it’s so fulfilling to know you had such a great time. Your support fuels our passion for excellence. Looking forward to your return!
Best regards,
JackpotRaider Team
Good customer service
May 3, 2025
Unprompted review
Reply from Jackpotraider
Hello, Nicky!
We’re thankful for your review! Knowing you had a good time means everything to us. Your satisfaction motivates us to keep getting better. We look forward to welcoming you back soon!
Best regards,
JackpotRaider Team
The staff and the website are really…
The staff and the website are really good friendly people that will always help wether small issue or a major problem
Quick to respond and always reliable
May 3, 2025
Unprompted review
Reply from Jackpotraider
Hello, Sam!
Thank you so much for your kind review. It’s truly rewarding to know you had a fantastic time with us. Your satisfaction means everything and your support motivates us to keep getting better. We can’t wait to welcome you back.
Best regards,
JackpotRaider Team
This casino site is definitely the one to play
Find the website and games verry rewarding and exciting to play
May 3, 2025
Unprompted review
Reply from Jackpotraider
Hello, Jamie!
We really appreciate your thoughtful feedback. Knowing you had a great experience makes it all worthwhile. Your encouragement keeps us going and we’re excited to see you again soon.
Best regards,
JackpotRaider Team
Very disappointing site no big wins or…
Very disappointing site no big wins or bonus with out high wagering requirements avoid!
May 2, 2025
Unprompted review
Reply from Jackpotraider
Hello, Charnie!
We are sorry that our site did not meet your expectations.
However, we always try to reward our customers with good bonuses. Of course, all bonuses have their own wager requirements, but after completing them, you are able to receive the winnings from the bonuses.
Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.
Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means. We strongly encourage responsible gaming and advise you to play within your means.
Best regards,
JackpotRaider Team
I’am luisa jackpot nice good good staff…
I’am luisa jackpot nice good good staff nice person🥳🥳🥳
April 2, 2025
Unprompted review
Reply from Jackpotraider
Hello, Loris!
Thank you for your amazing review. We’re thrilled you had a fantastic time and truly value your support. It inspires us to keep raising the bar and we’re looking forward to having you back again soon.
Best regards,
JackpotRaider Team
Hi just want too say good chat good…
Hi just want too say good chat good people too speak too very good help
May 2, 2025
Unprompted review
Reply from Jackpotraider
Hello, Craig!
We’re so grateful for your positive feedback. It means the world to know you enjoyed your time with us. Your satisfaction is our top priority and we’re excited to welcome you back for another great experience.
Best regards,
JackpotRaider Team
Highly recommended online casino
Highly recommended online casino. 100%
Loads of different games ,brilliant customer service.
May 2, 2025
Unprompted review
Reply from Jackpotraider
Hello, Ig!
We are truly grateful for your kind review! Your satisfaction is everything to us, and it’s wonderful to hear that you had such a fantastic time. Your support motivates us to keep improving, and we’re excited to welcome you back soon for another amazing experience!
Best regards,
JackpotRaider Team
Withdrawals take longer than expected
Withdrawals take longer than expected
April 30, 2025
Unprompted review
Reply from Jackpotraider
Hello, Liam!
Thank you for your feedback. We truly appreciate it.
As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 24 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
While we regret that the withdrawal process has caused you frustration, please understand that we operate in accordance with our established rules and regulations, which we strive to uphold consistently.
Best regards,
JackpotRaider Team
Very helpfully fast response great site…
Very helpfully fast response great site will tell my friends to use too 5***** excellent
May 1, 2025
Unprompted review
Reply from Jackpotraider
Hello, Lee!
Thank you so much for your generous review! It means the world to us to know you had a fantastic experience. Your satisfaction inspires us to continue enhancing our service, and we look forward to having you back again soon for another great time!
Best regards,
JackpotRaider Team
TOP AND LEGIT SITE
TOP AND LEGIT SITE
VERY QUICK WITHDRAWAL
HIGHLY RECOMMEND
April 30, 2025
Unprompted review
Reply from Jackpotraider
Hello, Lukasz!
We deeply appreciate your thoughtful review! It’s so rewarding to hear that you had a wonderful experience with us. Your satisfaction fuels our drive to keep improving, and we can’t wait to serve you again soon for another incredible experience!
Best regards,
JackpotRaider Team
Happy days winner winner chicken dinner…
Happy days winner winner chicken dinner please
April 30, 2025
Unprompted review
Reply from Jackpotraider
Hi there, Vicky!
Thank you so much for your kind review! Your satisfaction is our top priority, and we’re thrilled to know you had such a fantastic time. Your support motivates us to continue improving, and we can’t wait to welcome you back for another great experience!
Best regards,
JackpotRaider Team
10/10 highly recommended
10/10 highly recommended, live support is great and helps all the time
April 30, 2025
Unprompted review
Reply from Jackpotraider
Hi there, Morgan!
We’re deeply grateful for your wonderful review! It’s so rewarding to hear that you had a fantastic time with us. Your satisfaction is everything to us, and your support encourages us to keep enhancing our service. We look forward to serving you again soon!
Best regards,
JackpotRaider Team
Good games bonuses and customer service
Good games bonuses and customer service
April 29, 2025
Unprompted review
Reply from Jackpotraider
Hi there, Joanne!
Thank you for your amazing review! We’re overjoyed to hear that you had such a fantastic experience with us. Your satisfaction means the world to us, and your feedback inspires us to keep striving for excellence. We’re excited to have you back for another incredible experience soon!
Best regards,
JackpotRaider Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.