The service from the beginning to the end was extremely good. My initial telephone call to Wendy was very helpful & useful. I was kept informed throughout from the ordering to the delivery process.... See more
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Our Mission:
Jacksons Fencing was established in Kent in 1947 and has built a reputation for crafting premium timber fencing, gates and garden structures. From our headquarters in Kent, we design and manufacture beautifully finished products that combine traditional craftsmanship with innovative design.
Every product is made with meticulous attention to detail to ensure outstanding strength, durability, and visual appeal. We stand confidently behind our work with a market leading 25 year guarantee against rot and insect attack, which means no painting, staining, or additional treatment is required for the lifetime of our products. It is a promise of long term performance, low maintenance, and true peace of mind.
To calculate everything you need for your fence installation, use our handy fence builder tool.
Alongside our premium timber fencing, we manufacture steel security fencing. If you require premium fencing, gates, and access solutions, visit our security website.
Written by the company

No staining, painting, or additional treatment required

Stowting Common, TN25 6BN, Ashford, United Kingdom
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Replied to 92% of negative reviews
Typically replies within 1 week
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It was very easy to order my gates from Jacksons, even though I required some customisation. Sam Williams provided some excellent advice and guidance and as a result I was able to adjust my order accordingly during the conversation. Because of our location, we also discussed delivery requirements. A quote for the gates was provided very quickly and the order confirmed with an estimated delivery date. The gates were ready on the date provided and they arrived precisely on the delivery slot advised. For transit, the gates were very well packaged and proved to be of excellent quality. The service provided by Jacksons was second to none - brilliant !

Reply from Jacksons Fencing
Ordering on line was easy, confirmation of order came through quickly, and I was kept informed on the delivery time

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Reply from Jacksons Fencing
Quality of goods.
Good communication.
Good lead times on delivery.

Reply from Jacksons Fencing
Easy to order pick up easy looks good easy to hang

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Reply from Jacksons Fencing
Not cheap but attractive to look at from both sides and extremely well made. The T section galvanised steel posts with wooden covers are a great innovation and make installation much easier

Reply from Jacksons Fencing
Helpful when ordering. Delivery on time. Usual good quality posts

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Reply from Jacksons Fencing
Great product and service.
Helpful, informed and quick response to queries.
Good delivery and kept to time schedules given.

Reply from Jacksons Fencing
My simple question yielded a straightforward answer and materials required were at the yard when arranged. Pickup was easy with help available from Matt to get the heavy item in my car.

Reply from Jacksons Fencing
To be very straight, they quoted me a lead time of I believe 2 - 3 weeks to turn my order around but when I confirmed I had a genuine security issue that had been presented without warning/notice, they couldn't have been more helpful and turned my order around in days, that what I call service!!
In addition, the quality of their product was second to none and they included everything I needed for my installer to complete the job without any additional requirements.
First class service Jackson Fencing!

Reply from Jacksons Fencing
Only place that stocked and delivered the items I needed. Quick aswell. Happy with everything

Reply from Jacksons Fencing
I have very good conversations and very good delivery
Thank you

Reply from Jacksons Fencing
We ordered a similar fence from Jackson’s before.
We were easily able to order something similar and it arrived promptly

Reply from Jacksons Fencing
bought a few poles and some post fixing concrete usual great quality items, and very good service in following some delivery instructions I'd advised because I was offsite when the delivery came

Reply from Jacksons Fencing
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