JAC Vapour Reviews 

I had a problem with my battery.
The service and courtesy I received from Jade was brilliant.
Wish other companies were as helpful.
Thanks
Dan S

After experiencing a faulty S22 Battery and some leaky coils, Duncan the rep went above and beyond with diagnosing and replacing my issues.

Been a big Jac user for years and it's nice to see they have that small-family vibe in the age of big conglomerates and corporate ignorance.

Thanks guys!

Never get a reply of messages in my account when I message them. I have paid more for delivery next working day and at the time of writing this it is now 3 days and still saying in warehouse on the UPS tracking service. Awful service with failure to deliver (this isn't the first order or the first time VAC have failed to deliver on time, and not the first time they dont respond to your message.

I have asked for a refund and I no doubt won't get a reply and they will have taken my money.

I will be using another VAPE company in future.

Further to your customer service reply. The order should be with me on the 15th and today is 19th. On the UPS tracking you sent me it is still showing in their warehouse.
Hopefully can get a refund. I noted you were emailing my old email, despite me updating my email address and I didn't receive any emails on account on your website.

has nice taste (mango ice) and draw is just about right.puffs per refill a bit optimistic but all in all a nice little puff box

Contacted JAC Vapour via email about a charging problem with my S22.
They replied straight back with a possible solution and an accompanying video link.
Problem solved. Great service.

I promptly received what I ordered as I have for a number of years. I enjoy the products.

I have used Jac Vapour since 2014 and have always found the products provided great quality and the customer service is excellent! They are more than happy to discuss issues over the pone and always very quick to rectify an issue.

JAC Vapour always provide a great service whether it be with the prompt fulfilling of orders or providing expert guidance with profuctd.

My second contact with support in a few weeks (not fault of Jacvapour), and equally as pleasant as the first. Consistently high-quality customer support is a strong point, along with the products. Issue resolved with zero fuss. Great support from the team.

Great service. I had a problem with a faulty battery, and they sorted it out the same day, with the new battery posted to me that day.

Very quick response. The support it’s very friendly and the parcel came very quick.

Love all products and haven’t been able to find flavours that I prefer anywhere else.

However, that’s not the reason I’m writing a review. One of my devices had an issue that I felt certain would require a replacement.

I contacted customer service and Jade responded swiftly with information and a video link. It took me less than a minute to resolve.

Too often we focus on negative customer experience experiences but this was fast, friendly and helpful, resolving my problem, and retaining me as a loyal customer.

Thank you.

I've been purchasing for awhile usually just liquids, but they had an offer on the puff box and thought i'd try it out. It's be good then I had a refill that didn't work, contact them and they were straight on it, we went through troubleshooting found it wasn't that and they replaced the refill. I hadn't had to contact them before but wouldn't hesitate, their customer service is excellent.

After sales service is what differentiates from good to great...! You raise an issue and Jac Vapour support team always responds and provides all the help required.

Brilliant customer service. Duncan sorted out a swift and effective resolution when I had an issue with my delivery

We have been using Jac Vapour for years and the principle reasons we have not moved is the quality of their products and the customer service. Sadly excellent, even good fuss free customer care is sadly a rarity nowadays. Constantly having to do prolonged battle to get anything resolved is soul destroying so it is a breath of fresh air dealing with the guys at Jac Vapour. Orders are always dispatched quickly. They respond to your enquries within 24hrs, often the same day, are a pleasure to deal with and always offer a acceptable resolution. We will be sticking with Jac Vapour.

Very friendly and hard-working employees. Good products.

Cannot fault anyone at JacVapour, they are the most helpful people I have ever dealt with, the service that they gave went above and beyond expectations, especially one person Duncan, so would highly recommend this company to anyone.

Great little vape kit. Love the fact it’s made in UK and cuts down significantly on waste. The empty pods can be sent to Jac for recycling The flavours are great.

Been using them for years, since they had physical stores, which sadly have gone now.
Really good flavours, and made in the UK so the quality and safety of them is top notch. I'll echo what others have said about customer service being very good.

My only gripe is that over the last few months the Deconstructed and Picnic lines are regularly out of stock for weeks on end. Supply difficulties apparently. Hopefully they'll get on top of it in due course.