I only write reviews when something is outstandingly good or outstandingly bad. This falls into the first category. I love my new nicotine free puff box, it's so well designed and tastes perfec... See more
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Review summary
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A quick follow up review for the amazing JAC. My new mod arrived, but the screen was defective. I emailed and Duncan from the customer services team got back to me in less than five minutes! A replace... See more
Company replied
The ARX1 & ARX2 are both great products. They have spent a lot of time getting these vape pens a winner. They really thought through every detail weight, comfort, battery, OLED screen, USB-C fast cha... See more
Company replied
This company is seriously changing the game! If you’ve tried quitting vaping but zero-nicotine liquids just feel like a weak copy, you have to try the Puff Box Zero and their liquids. The thro... See more
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Company details
Written by the company
JAC Vapour is a British vape brand, selling it's vape devices and e-liquids directly through it's online store: www.jacvapour.com. Since their initial launch in 2010, the JAC Vapour team have grown the business to be a leader and prominent voice in the UK vape industry. They're proud to have introduced premium devices, all designed in-house, and provided premium e-liquids made in the UK. Today, it's still one of the only truly independent vape brands in the UK; privately-owned and managed. Compliance is a big part of the JAC Vapour proposition; all products being thoroughly tested, verified and registered. In recent years, the business has won government contracts, including supplying highly regulated pod vapes to the Scottish Prison Service.
Contact info
Unit 1B, Tom Stewart Lane, KY16 8YB, St Andrews, United Kingdom
- 0131 555 6111
- sales@jacvapour.com
- www.jacvapour.com
4.7
Excellent
965 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I cannot fault Jac Vapour in any way
I cannot fault Jac Vapour in any way. Extreamly helpful and quick to rectify and help with any problem i had . Ie i double ordered by mistake and money was repaid straight away into my account. Fast delivery. Excellent service all round and very polite.
December 8, 2023
Unprompted review
Reply from JAC Vapour
Thanks for your feedback, glad to hear that we could help! :)
Positive bunch
Good selection and customer service always really helpful when required.
December 14, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that you're a fan of our range, that's great news! :)
Had an issue with delivery and customer…
Had an issue with delivery and customer services-Duncan couldn't have been anymore helpful. Quick to respond. Would recommend
December 11, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that we could get this one sorted for you, that's great news! :)
Excellent service
My order was precise and the delivery was really quick so it was excellent service.
December 6, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that we could help, that's great news! :)
Great customer services from Jac…
Great customer services from Jac Vapour.
Jade was very helpful.
November 6, 2023
Unprompted review
Reply from JAC Vapour
Thanks for your feedback, glad to hear that we could help! :)
Fast efficient service
Fast efficient service. Great goods & service at great prices.
September 3, 2023
Reply from JAC Vapour
Glad to hear that we could help, that's perfect! :)
After 2 weeks I never received my…
After 2 weeks I never received my parcel and gave up. Will never use again.
October 4, 2023
Reply from JAC Vapour
Hi Stephen,
Thank you for getting in touch. We saw your last TP review left on 15th October and have sent numerous emails to your email address with no response.
We would like to get a resolution for you so please could you reply. Check your junk mail incase it has gone in there.
Or please email us at sales@jacvapour.com
Thank you and apologies for the inconvenience caused.
Jade
Customer Experience Executive
Great company with excellent products…
Great company with excellent products and expert advice 😊
October 4, 2023
Reply from JAC Vapour
Glad to hear that we could help, that's great news! :)
Impeccable service with JAC Vapour and Puff partners Programme
The customer service from Jade Shand at JAC Vapour is outstanding. Easily a 5 star review.
I am new to vaping so have been having teething issues with all the various gadgets and liquids and what what.
I was informed of the ‘Puff partners’ service and signed up for it. Great service and extra benefits !?Signed up immediately.
Really grateful to find a company with such excellent customer service.
October 24, 2023
Unprompted review
Reply from JAC Vapour
Thanks for your feedback, glad to hear that we could help! :)
Outstanding Customer Service
I had the pleasure of dealing with Jacvapour's customer service team recently and I must say, I was thoroughly impressed! Duncan, in particular, was outstanding in his assistance and went above and beyond to ensure that my issue was resolved promptly and efficiently. I cannot thank him enough for his exceptional service.
Overall, I found Jacvapour's customer service to be top-notch. The team was knowledgeable, friendly, and extremely helpful. They truly value their customers and it shows in the level of service they provide.
I would highly recommend Jacvapour to anyone looking for a reliable and trustworthy vaping company with exceptional customer service. Thank you, Duncan and the Jacvapour team, for a job well done!
October 23, 2023
Unprompted review
Reply from JAC Vapour
Thanks for your feedback, you're too kind! Glad to hear that we could help, that's great news! :)
Great products, fast delivery and great customer service
Order regularly from this company for the last 2 years and dispatch is almost always the same day and delivery is fast and as stated. On the one occasion I had a faulty product, they dispatched a replacement immediately. Great service!
September 20, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that we could get this one sorted for you, that's perfect! :)
Great Product & Customer Service
Been buying from JAC for years. Any problems have been very quickly resolved. Hints and tips are great. Clear Steam is my choice and I love it. I trust the JAC products completely for their rigorous testing and engineering. Great UK company.
October 16, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that you're a fan of our ClearSteam Vapourless range of e-liquid's, that's great news! :)
Good quality products
Good quality products, delivered on time and in perfect condition
September 3, 2023
Reply from JAC Vapour
Glad to hear that you're a fan, that's great news! :)
Never received items and customer…
Never received items and customer service was no help at all!
October 15, 2023
Unprompted review
Reply from JAC Vapour
Good Afternoon Steve,
I am sorry to hear you have not received your order yet and haven't had a great experience.
I have been unable to find your account details on our records.
if you email into sales@jacvapour.com I would be happy to look into this further and try get a resolution for you.
I apologise for any inconvenience caused.
Customer Service
Fantastic service
Fantastic service. Fully understood my query and appeased with outstanding customer service. Been with jacvapour over ten years, always great for me. Thank you. 😊
October 12, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that we could help, that's great news! :)
Great products and excellent customer…
Great products and excellent customer service.
Jade was very helpful.
October 12, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that we could help, that's perfect! :)
Great products and great service!
Purchased several vapes over the past few years from Jac Vapour. Only ever had one problem, and was resolved super quickly via email from customer support. Would recommend!
October 3, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that you're a fan of our range, that's great news! :)
Always friendly and helpful staff.
October 5, 2023
Unprompted review
Reply from JAC Vapour
Glad to hear that we could help, that's great news! :)
Amazing customer service
Amazing customer service. They went above and beyond my expectations in dealing with my problems.
I wish everywhere delt with their customers like these guys do.
September 26, 2023
Unprompted review
Reply from JAC Vapour
Thanks for your feedback, you're too kind! Glad to hear that we could get this one sorted for you, that's perfect! :)
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