Jadrolinija Reviews 

Bought 2x worst smoothies we tried in our lives for 27 euros (+3pastries). Tastes like water with three pieces of fruit in 300ml cup. Dark haired girl that works on Split-Supetar cafe didn’t close the lid properly so the worst smoothie ever went all over me, hat, bag, white shirt, when I came to her and said the lid wasn’t closed and can I get a napkins she gave me side eye and gave 3 napkins, had to ask three Times for more to clean your floors and chairs until she turned to me all mad and grabbed all the napkins in the box and pushed it to me. Woah :D In Such situations please refund or say Sorry at least, horrible prices and customer support

Really rude staff member who I assume was the captain as he called it “my ship”. We dragged our bags up the gangway at the rear of the ship 25 minutes prior to departure time. Next thing we are being yelled at and told to get off “my ship”. I said well “thanks for being so nice about it” and dragged our bags back down the gangway on to the wharf. The “captain” then comes out and in an aggressive manner says why did you enter. I explained that there was no one on the wharf, no rope across the entrance to the gangway and no sign of any type saying don’t enter. So in exactly the same way as we had entered the ship one week earlier in Split, walked up the gangway and then entered the ship. He then said we may enter so, no more than 2 minutes after being ordered off the ship we were permitted to enter so we dragged the bags back up. Not great considering I have a disability.
Some lessons in customer relations wouldn’t go astray.

Edit: unless the ship operates on AI he wasn’t the Captain as we have now left Vis and Mr Aggro was wandering around the deck. Other passengers approached us to see if we were ok and can substantiate the way we were treated.

We would like to thank the boarding crew of the Marco Polo, for their patience and help with our boarding; we have a large motorhome and we tow a small car on an a-frame; all vehicles must reverse onto the ferry, but we can’t do it with the a-frame; the crew let us unhitch the car and reverse the motorhome and car separately; we were so grateful that there was no fuss or negative attitudes
We highly recommend the whole experience; clean ferry, clean comfortable cabin and en-suite; good food

Scary expensive and too big differences in prices in period of 7 days! Crazy!

Bad company, they cancel our travel and was the only company with this problem, the others company’s go to the destination. I never repeat the buy with them. We spent more money (DUBROVNIK)

*UPDATE*
While on the ferry, I managed to speak to someone about the situation. I would like to thank the bar personnel, who very kindly listened to me and contacted the relevant person for me to talk to. And the onboard electrician, who was incredibly nice and even got the car out of the garage and off the ferry for me! Thankfully the car did not have issues climbing the ramp. Still very upset about the initial treatment of this morning, but grateful for these other crew members’ help afterwards.

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Vela Luka-Split service of 19th August 2023, 06.15, ferry Korčula.

Having recently had some issues with the engine of my car, I politely asked when boarding not to put the car in the lower garage of the ferry, as I was worried it might not be able to climb the ramp when getting off the ferry. One of the members of the crew who were assisting the boarding was incredibly rude about this request: he started yelling at me, and took an intimidating and threatening stance by opening the door of my car without my consent, and taking me out of the car. He then proceeded to sit down and drive my car into the lower garage.

This is unacceptable. My request was polite and out of genuine concern, the response of the crew member was exaggerated and completely inappropriate, especially in the way it was taken towards an elder woman. In fact, I felt that his reaction was clearly discriminatory, as I believe this would not have happened had there been a man in the car - I saw how this person dealt with male customers on the ferry before and afterwards, and it had nothing to do with how he treated me.

Moreover, there ended up being space for only one car in the lower garage - it was closed after my car was brought down - while the upper one was completely empty. So I believe my request to be placed on the upper garage could have easily been satisfied and not blown out of proportion as it was.

I am currently on the ferry, and I have absolutely no intention to get the car out of the lower garage when we get to Split. I did not take responsibility to bring it down there, so I also will not take responsibility to bring it back up. And if anything happens to the car while on the ferry, or when getting off, I will submit the damages to Jadrolinija.

On the ferry they charge €4.50 for a 600ml bottle of coke. What a scam. Shame on your company for taking advantage of people.

I am still waiting for my refund. Jadrolinija did apologize for slow management, but after more than a month I am still waiting for the refund. Now that want me to send proof of booking and I did sent my booking nr. and payment proof from creditcard, actually never received a ticket.. Now they need my ticket to refund they say...
What's next?

The ferry from Dubrovnik to Bari was cancelled 2.5 hours after we were due to leave on 12th August. We arrived 3 hours early, queued and went through passport control. We then waited on the dock next to the ferry for 2 hours before being told that the ferry was cancelled due to the rear doors not closing properly. We then headed back through the very passport control we had just crossed.
The problems really only started then. Jadrolinijia refuse to respond to requests for a refund and won't provide confirmation to Direct Ferries (whom we booked through) that the ferry was even cancelled!
AVOID this company at all costs.

Bought ticket to a ferry online. Chose a specific departure. On arrival Two hours before departure, We where told that the ferry was full. We could take a later ferry or get a refund. Contacted Them to ger refund but they dont reply. Whorst experience ever.

They do not respond, I needed to change the date of my ticket, I see on the website you have to request a refund, yet no one responded and I do not want to lose £230!!!

Very very poor service! The damaged the wheelchair of my husband in one trip and forgot him upstairs in another trip. We had to ask help to completely strangers to go downstairs! We contacted them and they are saying we are lying! Capitan asked if my husband hit his wheelchair how he didn't feel any pain I his feet!!???
Why a paraplegic didn't feel pain in his feet? REALLY, CAPTAIN???? IT WAS VERY HUMILIATING ALREADY AND THEY ARE NOT MAKING ANY BETTER! AVOID THEM AT ALL COSTS

Today I needed to pick up a piece of luggage from the ferry in Supetar that the airline lost.
Bit of a nightmare trying to coordinate the timing of getting the luggage and the bus schedule.
When the ferry arrived in port I had 10 minutes to get the luggage and get back on the bus.
When I approached one of the Jadrolinia employees with my dilemma he immediately stepped into action, got me the luggage, carried it for me from one end of the ferry to the other....his name is Marijo V.
Thank you Marijo! Without your help I would have missed my bus.
Hvala puno!

I got 45 mins prior to departure but still missed my ferry from Bari to Dubrovnik.

How? A mix between confuse guidelines in the booking receipt, lack of information and non existent customer support in the terminal.

And I was not even with a car...

Update: In the booking receipt there are confusing guidelines about a check in time (no information when the check in or the gate close) and how it is just to change it to a ticket. Even in the representative response it is not clear which is the terminal and that the check in offices are THREE KILOMETERS away from the (quoting the still confusing representative response) "Passenger terminal-Marisabella Area, entrance: Varco della Vittoria"