I use one of their papers as a foundation piecing paper for my quilting classes. I'm trying to get bulk order, but the customer service person I am "assigned" to deal with is terrible with responses... See more
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See what reviewers are saying
I loved my order from JAM! I was originally just looking for envelopes for my holiday cards, and ended up adding on additional office supplies I needed as well as gift wrapping items! Super convenient... See more
Company replied
I had a representative, Kristi, who provided outstanding service! She was professional, patient and tenacious in trying to solve my problem. She provided updates and even called me, when the website... See more
Company replied
You were willing to listen to my concerns unlike many busiensses today. You were kind to handle the situation and in a timely manner. We honestly love the quality of your products, and we will co... See more
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Company details
Written by the company
My name is Adam, and I’m the new CEO here at Jampaper.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Contact info
185 Legrand Ave, 07647, Northvale, United States
- www.jampaper.com
3.8
Great
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Lack of response, confusion in payment, received wrong paper
I use one of their papers as a foundation piecing paper for my quilting classes. I'm trying to get bulk order, but the customer service person I am "assigned" to deal with is terrible with responses - I have to keep emailing. Put in a $700+ order, which when I opened the box, is not the same weight as what is in the package - brought to their attention . What happened here?? I sent two sheets of paper to a person I was told to send to and am awaiting a response. Also was told that the paper I was trying to order (again in bulk) was totally unavailable (but when I try to order it on the website, it is available). I have copied Adam (who is apparently the CEO) on two of my emails and have not received a reply back from him. Called customer service today (6/4) and was told there are 400+ packages of the paper available. She told me I had to call my assigned sales rep to place the order - which I did - and I had to tell him the paper was in. He told me to order on website, but the website does not permit me to order the amount needed - even he looked at it and said he couldn't figure it out - so he is supposedly calling me back for that issue and also on the issue of the wrong paper weight that was sent on the previous order.
May 26, 2026
Unprompted review
Reply from JAM Paper & Envelope
Dear Linda,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration and confusion you have experienced regarding your recent order, communication with our team, and the concerns surrounding the paper you received.
We understand how disappointing it can be when expectations are not met, especially after placing a significant order and attempting to resolve the matter through multiple communications. Providing exceptional products and customer service is very important to us, and we regret that your experience has not reflected those standards.
We would appreciate the opportunity to review your concerns in greater detail and work toward a resolution. At your convenience, please send your order number, the email address associated with your account, and any additional information that may help us investigate the matter thoroughly.
Please send any additional information to review@jamplus.com, and a member of our team will review your case and follow up as soon as possible.
Thank you for bringing this matter to our attention. We value your business and appreciate the opportunity to make this right.
Sincerely,
Elizabeth, Customer Support Manager
Instant Capital Extraction, Zero Logistical Execution
They process your payment instantly, but their logistical backend is entirely broken. I placed an order, they extracted the money immediately, and then went completely silent for almost a week. Zero shipping confirmation, zero tracking information, zero proactive communication.
When you attempt to locate your own package, they force you into a dead-end, broken AI chatbot loop that cannot process basic order numbers or provide human support. A company that brags about 'five-star service' but cannot execute the absolute minimum baseline of providing a USPS tracking number does not deserve to handle professional logistics. If you run a business and require reliable supply chain execution, look elsewhere. They are incompetent.
May 8, 2026
Unprompted review
Reply from JAM Paper & Envelope
We sincerely apologize for the frustration and inconvenience you experienced. This is not the level of service we aim to provide, and we understand how concerning it is to have delays in communication and tracking updates after placing an order.
We appreciate your honest feedback regarding both the shipping communication and chatbot experience. Your concerns have been shared with our team so we can review what went wrong and improve the process moving forward.
We would like the opportunity to investigate your order and help resolve this for you. Please send your order details to review@jamplus.com so we can look into the shipment status and provide further assistance as quickly as possible.
Warm regards,
Elizabeth, Customer Support Manager
You were willing to listen to my…
You were willing to listen to my concerns unlike many busiensses today. You were kind to handle the situation and in a timely manner.
We honestly love the quality of your products, and we will continue to be a customer.
I hope your day is good!
April 23, 2026
Reply from JAM Paper & Envelope
Thank you so much for your kind words and continued support. We truly appreciate you taking the time to share your experience.
Providing excellent customer service and addressing concerns quickly and professionally is very important to us, so we are glad we could help resolve the situation for you. It means a lot to hear that you love the quality of our products as well.
We sincerely value your business and look forward to continuing to serve you in the future.
Elizabeth
Customer Support Manager
The package arrived in good condition…
The package arrived in good condition and in a timely manner.
April 13, 2026
Reply from JAM Paper & Envelope
Thank you for taking the time to share your feedback!
We’re glad to hear your package arrived in good condition and on time.
Please feel free to share more about your experience with us at review@jamplus.com. We would love the opportunity to turn your 3-star experience into a 5-star one!
Thank you,
Elizabeth, Customer Support Manager
Great products at awesome prices.
April 6, 2026
Reply from JAM Paper & Envelope
Hello!
Thank you for your kind words!
We’re so glad to hear you’re happy with both the quality of our products and our pricing. Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon!
Best regards,
Elizabeth, Customer Support Manager
My last purchase was exactly what I…
My last purchase was exactly what I needed for my current project. The quality of paper is strong and durable, thanks.
March 30, 2026
Reply from JAM Paper & Envelope
Thank you for your feedback! We’re so glad to hear that your order was exactly what you needed and that you’re happy with the paper quality. We truly appreciate your support and look forward to working with you again!
Elizabeth, Customer Support Manager
Incredible service and quality…
Incredible service and quality products! Thank you for being Awesome!
March 11, 2026
Reply from JAM Paper & Envelope
Thank you for taking the time to leave such a kind review. We’re so glad to hear that you’re happy with both our service and product quality.
We truly appreciate your support and look forward to serving you again soon.
Elizabeth, Customer Support Manager
good products, unreliable shipping
The quality and price of the cardstock is great, but when my order has been divided in two shipments, one of the shipments is delayed or lost.
February 2, 2026
Reply from JAM Paper & Envelope
Hello Kate,
Thank you for your review and for sharing your experience. We are glad to hear that you are happy with the quality and pricing of the cardstock. We understand how important reliable shipping is, and we are sorry to hear that part of your order was delayed or lost. That is not the level of service we aim to provide.
We would appreciate the opportunity to look into this further and help make it right. Please send any additional information to review@jamplus.com so our team can investigate and assist you as quickly as possible.
Thank you again for your feedback. It helps us continue to improve.
Elizabeth, Customer Support Manager
Bait and Switch Time Wasters
They show low, low prices, then later on inform you that you will need to employ them for print services if you want the labels to actually function. Please don't pretend you sell blank media when you don't. Thanks for wasting my time!
February 11, 2026
Unprompted review
Reply from JAM Paper & Envelope
Hello Carl,
Thank you for your feedback. I am very sorry to hear that your experience did not meet expectations. That is certainly not the impression we want to leave.
If you are open to it, we would be happy to review this further. Please send any additional information to review@jamplus.com so our team can investigate and assist you as quickly as possible.
Thank you again for sharing your experience.
Elizabeth, Customer Support Manager
Always on point-never disappoint
February 2, 2026
Reply from JAM Paper & Envelope
Thank you for your wonderful review. We truly appreciate you taking the time to share your experience. Hearing that we are “always on point” means a great deal to our team, and we are grateful for your support.
Elizabeth, Customer Support Manager
Quick and efficient!
We appreciate the quick and efficiency of this business. We got what we needed quickly.
January 21, 2026
Unprompted review
Reply from JAM Paper & Envelope
Thank you very much for taking the time to leave a review. We truly appreciate your kind words and are so glad to hear that everything arrived quickly and met your needs. Providing fast, efficient service is always our goal, and it is wonderful to know your experience reflected that. We value your support and look forward to assisting you again in the future.
Elizabeth, Customer Support Manager
Love !!!!
Love!!! Jam Paper products. Top quality and quick shipping! The unique size envelopes and pastel colors are spot on. Thank you for supporting my business.
January 15, 2026
Reply from JAM Paper & Envelope
Thank you so much for the love and the kind words. We’re thrilled to hear that you’re enjoying the quality, quick shipping, and our unique envelope sizes and pastel colors. Supporting your business truly means the world to us, and we’re grateful for your trust in JAM Paper.
Elizabeth, Customer Support Manager
Always Satisfied!
I'm always more than satisfied with my orders for JAM Paper! It's easy to find what I need and they always have quick shipping! They are my go to for meeting materials.
January 15, 2026
Reply from JAM Paper & Envelope
Thank you so much for your kind review!
We truly appreciate you taking the time to share your experience with JAM Paper. We are so glad to hear that you find our site easy to use and our shipping fast and reliable. It means a lot to us that we are your go-to source for meeting materials. We look forward to continuing to serve you!
Elizabeth, Customer Support Manager
Kristi Makes Me Want to Give My Business to Jam!
I had a representative, Kristi, who provided outstanding service! She was professional, patient and tenacious in trying to solve my problem. She provided updates and even called me, when the website didn't work, to resolve the issue. Kristi makes me want to give all of my business to Jam Paper.
January 5, 2026
Reply from JAM Paper & Envelope
Thank you so much for your kind words and for taking the time to share this feedback! We’re truly thrilled to hear about your experience with Kristi. Her professionalism, patience, and dedication genuinely reflect the level of service we strive to provide every customer. We will be sure to share your message with her and our team. We sincerely appreciate your support and look forward to continuing to serve your business at Jam Paper. 💛
Elizabeth
Customer Support Manager
I received the paper that I ordered…
I received the paper that I ordered quickly and all was in good shape.
Thanks,
Will
January 2, 2026
Reply from JAM Paper & Envelope
Hi Will,
I’m so glad to hear your order arrived quickly and in great condition! Thank you for taking the time to let us know.
Please don’t hesitate to reach out if there’s anything else we can help with. We truly appreciate your support.
Elizabeth
Customer Support Manager
fast and easy!!
For the most part it is very easy to order my labels. However, I would make a suggestion to order the labels by pack and not by individuals and mathing the packs out. I always have to math it out. You used to be able to order by how many packs you needed. It was much easier in the past to order that way, otherwise, The company is very easy to deal with, ships fast. We are very pleased with the product.
December 29, 2025
Reply from JAM Paper & Envelope
Thank you so much for taking the time to leave a review and share your experience with us. We’re happy to hear that ordering is generally easy and that you’re pleased with the product and our fast shipping.
We truly appreciate your suggestion about ordering labels by pack instead of individual quantities. We understand how that option made things easier in the past, and your feedback is incredibly helpful as we look for ways to improve the ordering experience.
Thanks again for your continued support.
Elizabeth, Customer Support Manager
You have got to be kidding . . . .
UPDATE 1/6/2026: I spoke with Elizabeth in Customer Service who acknowledged my complaint and advised that changes have been made. I will update this review for better or worse after my next order.
"Where do I start? We ordered 1000 A7 gold foil envelopes on November 15, 2025. These were for a holiday marketing campaign for my business. The envelopes arrive on November 22, 2025 and they are A2! Waaay smaller! Completely inappropriate for my needs. I immediately reached out to "Patrick" at Envelopes.com. Patrick does absolutely nothing to try to rectify the matter by maybe sending along the correct envelopes. Patrick instead has the nerve to ask me to TAKE A PHOTO OF THE ENVELOPES THAT THEY SENT AND SEND IT TO HIM! Since it was obvious that Patrick was not in a "customer service" mood, I went ahead and requested a full refund and had to expedite an order from Amazon to keep from blowing my entire marketing campaign. Fortunately, Amazon actually sent the correct envelopes in a timely fashion, although at a slightly higher price, and the campaign was salvaged. I had to lug the A2 envelopes, which I never ordered, BACK TO UPS AND SHIP THEM BACK TO ENVELOPES.COM But here is the "hum-dinger" - today is December 27, 2025, and Envelopes.com STILL has not refunded me for the wrong envelopes that they sent! For pity's sake, do NOT use this terrible company! I am not sure what kind of Minions are in charge, but there are SO MANY OTHER COMPANIES out there who ACTUALLY VALUE your business. Amazon is exponentially larger, but I have gotten much better service from them or even Walmart.com. "
December 26, 2025
Unprompted review
Reply from JAM Paper & Envelope
Hello James,
Thank you so much for taking the time to share your experience. We sincerely apologize for the frustration, inconvenience, and delay you experienced with this order. Receiving the wrong item, especially when it impacts your business and timeline, is absolutely not the experience we want for our customers, and we are truly sorry this happened.
We also apologize for the delay in your refund processing and the additional stress this caused. Your feedback is extremely important to us, and we will be reviewing this internally to ensure situations like this are handled more efficiently with better communication moving forward.
We would really appreciate the opportunity to speak with you directly so we can do our best to make this right and regain your trust. When you have a moment, please email us at review@jamplus.com
With your order number and contact information, we will personally look into this for you right away.
Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you.
Elizabeth, Customer Support Manager
High quality and good customer service
I loved my order from JAM! I was originally just looking for envelopes for my holiday cards, and ended up adding on additional office supplies I needed as well as gift wrapping items! Super convenient to have a one stop shop. I was happy with my order and the customer service team was a helpful resource throughout. Will be purchasing again!
December 1, 2025
Reply from JAM Paper & Envelope
Hello Nikki!
Thank you so much for your wonderful feedback. We are thrilled to hear that your experience with JAM was convenient and enjoyable, We truly appreciate your support and look forward to serving you again soon.
-The JAMpaper team.
Great selection and service!
Really love ordering from Jam Paper. The selection is unmatched, and whenever i have a question the customer service team is super responsive. i am definitely a customer for life.
November 17, 2025
Reply from JAM Paper & Envelope
Hello Andrea!
Thank you so much for your amazing feedback! We’re delighted to hear that you enjoy our selection and that our customer service team has been helpful and responsive. Knowing that you love ordering from JAM Paper truly means the world to us. We appreciate your loyalty and are grateful to have you as a customer for life.
Thank you,
The JAM Paper Team
Reply from JAM Paper & Envelope
Hello Sara!
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the quality of the paper. We truly appreciate your feedback and are glad you’re happy with your purchase.
Thank you,
The JAM Paper Team
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