Janitorial Direct Ltd Reviews 15

TrustScore 2.5 out of 5

2.3

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Company details

  1. Home & Garden

Information provided by various external sources

A wide range of cleaning & janitorial supplies for commercial & domestic markets. Janitorial Direct also sell cleaning machines, chemicals, catering sundries, hand dryers & first aid supplies.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ignore you and cancel order without telling you

Placed an order via TikTok but through this company and then I go to track my item and it says the seller has told the courier not to pick the item up as it’s not longer needed. I’ve continuously been messaging them to try and get this sorted and they just ignore you. If you want to waste your time then yes purchase from these people. If not then don’t bother with this company.

November 5, 2024
Unprompted review
Rated 4 out of 5 stars

Fast delivery

I ordered cleaning materials from Janitorial direct and expected delivery within 6 days, so I was pleasantly surprised when delivery took place within 2 days. 10 out ten for that. I will definitely be using this company again for all my supplies

March 3, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give this zero stars I would

If I could give this zero stars I would
I ordered items for next day delivery. Didn’t happen. I emailed. But no response. You can’t phone as they don’t have a phone number. After 5 days I received an email saying my order had been processed and was on its way. 3 days later I received notification of a refund. No explanation.
Avoid is my recommendation

August 14, 2022
Unprompted review
Rated 1 out of 5 stars

No delivery and no contact

I find the other reviews suspicious - I waited 2 weeks for a delivery of 'in stock' items - no emails telling me stuff would be late - if some items are out of stock they should deliver what they have -won't use again

May 5, 2021
Unprompted review
Janitorial Direct Ltd logo

Reply from Janitorial Direct Ltd

Hi Mr Oppenheim,

We apologise for not informing you about the delay with your order.
This is not normally the case, however stock positions have been more variable more recently with delivery challenges due to COVID.

However this does not excuse the issue of not communicating with you, we are sorry you do not wish to speak with us about this matter on the telephone and will continue to communicate with you via e-mail.


Rated 5 out of 5 stars

Great Service!!!

Janitorial Direct fantastic service and sales team are the reason I have dealt with them for the past 5 years. Always get back to you when they say will and offer very competitive prices. Highly Recommend

February 19, 2014
Unprompted review
Rated 5 out of 5 stars

Speedy and efficient

I have been searching for this excellent product and was delighted to find it on the Janitorial site. My 3 bottles arrived safely although perhaps the cardboard container could have been a little more robust for its long journey to North east Scotland!
I shall definitely return and recommend to my friends.

January 28, 2014
Unprompted review
Rated 5 out of 5 stars

Great company to deal with, would definitely recommend

Janitorial Direct supply services and consumables to some of our customers, we have never had any bad feedback for their services. We can always rely on them to get our consumables orders there quickly and efficiently. I would definitely recommend them to other companies that we work with.

January 23, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant

Helpful staff, Efficient despatch and delivery.
No messing around perfect service, thanks for all your help

January 21, 2014
Unprompted review
Rated 5 out of 5 stars

Trustworthy, Reliable and Friendly

Great service from point of sale all the way through to delivery of the items. A wide range of product available and friendly team to help my company ascertain what products would best suit our needs based on useage type and materials.
Couldnt recommend this highly enough.

January 14, 2014
Unprompted review

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